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October 2022 by Mike Rodarte
While the prices look great, WOW! is not available in my neighborhood. I've even talked with people on the phone twice about that, yet they send me three solicitations per week to become a customer. One of the times I spoke with them they did a hard credit check, which stayed on my credit report, only to tell me a few minutes later that they can't provide service to my area.If anyone from WOW! reads these, please quit sending me your solicitations when I can't use your service and don't do hard credit checks without verifying service is available.
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March 2022 by Tony McCrary
Absolutely terrible internet provider. Dial-up was more reliable than WOW's broadband offerings.
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November 2021 by ScompDon ScompDon
They do NOT offer reliable service and NOBODY from their corporate office will speak with customers. I have had the service for just over a month and the internet doesn’t work more than it does. I pay for their gig service and it DOES NOT WORK!
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March 2021 by Shan-Nick Lyons-Krege
They do NOT offer reliable service and NOBODY from their corporate office will speak with customers. I have had the service for just over a month and the internet doesn’t work more than it does. I pay for their gig service and it DOES NOT WORK!
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January 2021 by Christina S.
We have tried for months to have our service fixed. Several houses down our street, other people are having issues too. The lines and equipment are old and need to be replaced, but you guys only care about making a profit and are not going to spend money to make things better for your paying customers. This issue may not seem important to you and maybe our small number of people on our street are just not enough to make it worth your time and money, but the fact is that our kids rely on the Internet for schooling. My parents down the road would like to watch TV or use their Internet that they pay $200+ per month for. People, whether a small number or large number, are still what makes your company a multimillion dollar business. I know it isn't much if you lose 20 people. You don't care and it would be no sweat off your back. However, that way of doing business is awful!! All people who pay for a service, should receive the service they pay a lot of money for. Fix your shitty equipment and stop giving us all a run around!!
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August 2020 by k. l.
BEWARE: If I could I would give them a minus zero. I am a long time customer of WOW. Thru the years I have had A LOT of problems. Phone problems, cable problems and internet problems. The problem now is - I purchased a 4K TV. Wow says my cable box does not support 4K and they don't have one that does. For one month I've gotten a DVI ALERT. Today, Robert tells me he will send a tech to change box that does support 4K. The foreigners Wow hires are under qualified, including the techs they sends out. Wow wants to stop carrying cable and give you a stick for streaming. This company has gone up on my bill. I wanted to cancel the Sports surcharge, and they told me I could not. TOTALLY bad customer service. DO NOT give Wow your business.
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May 2020 by Keith K.
This is by far the worst company that I have ever done business with in the 30 years I have been in business. I have caught them lying to me repeatedly. They never return phone calls. They are ridiculous to deal with. I have never dealt with a company that cares so little about customers as they do.
