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February 2024 by Raff Anthony
READ: This establishment is fraudulent. I was a victim of Identity Theft about a week ago. I called Wells Fargo online number and they canceled my credit and debit cards. The crook seemed to be lucky and cashed out some of my money from my account at this location, and not only that, the teller happened to have given them my account number. What they don’t look at id’s anymore. I am so angry and waiting on the police report because this establishment was very irresponsable to giveaway money to someone who impersonated me. I hope the crook and the employee both get what they deserve. I believe in Karma. Can’t wait till the cops start the investigation.
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December 2023 by Holli Collins
Mary is amazing!!
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July 2023 by Julio Santiesteban
40min wait just to cash my check
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July 2023 by Ricky Kirkland
Was very rude and would not help me break 100 into 5 20s said would mess up her drawer
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July 2022 by Christina Doucette
I’ve never experienced anything negative at this location in terms of customer service, other than a long line and it being short staffed. It’s a bummer that they’re closed because I live one minute away. Is this close temporary or permanent?
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April 2022 by Lizley Abarca
I had just left the branch over in bear valley and you can read my review there. But at this location, Jennifer and the manager Domingo were phenomenal! They made sure my situation was taken care of and that I had peace of mind. Thank you guys for going above and beyond.
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March 2022 by RL Raymundo
Service here is good, just glad the branch is back open.
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February 2022 by Donald Van Anne
We have had a family safety deposit box at the 5050 S. Federal for more than 60 years (my parents) and their two eldest offspring have had access to the lockbox for over 20 years. With this physical location having changed bank names a dozen times or so, and with the Wells Fargo takeover, Wells Fargo buggered the data migration and account information so we could no longer access it.The employee Jenny and her manager Domingo Lora-Mendoza were extremely uncooperative despite having the safety deposit box key and a drivers license to prove my identity. Their unwillingness to understand the physical key, safety deposit box number, and identification should have allowed me access. I was in their system, with a California address which I verified with them. I am me. But the poorly trained Jenny and the arrogant Domingo Lora-Mendoza were not only rude but a tinge of racism came out. Domingo Lora-Mendoza even told me I ‘had an attitude’ when their inability to connect simple dots was the real issue. I am sure Domingo Lora-Mendoza would have not spoke to me the way he did on the street. He is a disgrace to Wells Fargo and an unequivocal closet racist.
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February 2022 by S Samuel
Mary is by far the best banker I’ve ever encountered. Thanks for your help & making my day Mary!
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February 2022 by Donald V.
We have had a family safety deposit box at the 5050 S. Federal for more than 60 years (my parents) and their two eldest offspring have had access to the lockbox for over 20 years. With this physical location having changed bank names a dozen times or so, and with the Wells Fargo takeover, Wells Fargo buggered the data migration and account information so we could no longer access it. The employee Jenny and her manager Domingo Lora-Mendoza were extremely uncooperative despite having the safety deposit box key and a drivers license to prove my identity. Their unwillingness to understand the physical key, safety deposit box number, and identification should have allowed me access. I was in their system, with a California address which I verified with them. I am me. But the poorly trained Jenny and the arrogant Domingo Lora-Mendoza were not only rude but a tinge of racism came out. Domingo Lora-Mendoza even told me I 'had an attitude' when their inability to connect simple dots was the real issue. I am sure Domingo Lora-Mendoza would have not spoke to me the way he did on the street. He is a disgrace to Wells Fargo and an unequivocal closet racist.
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October 2021 by Christina Cruz
I’ve never experienced anything negative at this location in terms of customer service, other than a long line and it being short staffed. It’s a bummer that they’re closed because I live one minute away. Is this close temporary or permanent?
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October 2021 by Chris G
Always friendly, courtesy and professional.
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September 2021 by Addison Belland
I pray that the closing manager be fired. There's been issues at closing times numerous times and today again, I get there a few minutes before closing and the doors were already locked but there were customer!!!! If there are already customers and it's still open, why close?!?!?!? Terrible management. Severely let down with Wells Fargo. This will not be forgotten and this branch I will probably never visit again.
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September 2021 by Tayfun Ayazma
Terrible customer service.
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August 2021 by Carlos Parra
The bankers service is too slow, around 30 minutes waiting. No system and not body is there for you…
