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November 2023 by Bailey Regehr
Thanks to Aaron for the best communication all day. Once we finally got to the Custom Cars West, the process was simple, fast and chill! We walked away with such a great deal, we couldn’t be more happy.
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November 2023 by John Birch
I am very pleased to have sold my truck to Custom Cars West. The communication with Shawn was excellent and the price I received was fair. He was knowledgeable and made the process even easier than I expected. I am grateful to have connected with this business.
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October 2023 by Chandra Quillen
Working with Shaun was a great experience! While I was emotional about selling my vehicle, he made me feel better about my decision and made it a very pleasant experience. He was very knowledgeable about my vehicle, and you can tell has been doing this for a long time. I highly recommend using Shaun if you are wanting to sell your car.
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October 2023 by Angela Lauzon
We had a great experience with Shawn at Custom Cars West. We went online to sell our Toyota Highlander and after weeding through the deluge of texts, phone calls and emails we found Custom Cars West. We were treated fairly and honestly by Shawn and his team. The entire process was seamless and actually, enjoyable. We’ll definitely sell to Shawn again.
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October 2023 by Cassie Hall
I worked with Aaron on buying my new car! I am out of state so having a dealer as responsive as Aaron was a blessing. He texted me updates, sent me videos of the car and thorough photos, I felt like I really knew what I was getting into which eased my worries. The paperwork process was a piece of cake, even across state lines! He even video'd the car being loaded which was an extra appreciated step! I would highly recommend this company, they all truly want to see you in the car you want and will take the time and care to make sure it happens from knowing what you're getting into to financing , they are great!
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October 2023 by Alejandra Vaca
Our first time buying a car and Victor was incredible help ! He made the whole process super fast and easy. Would recommend more friends and family to this CCW !! The recliner was working on the test drive and stopped working when we left :)
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September 2023 by Tiara S.
I had a great buying experience with Victor and Chad! Victor did not pressure me and Chad was super informative regarding the financing information. I test-drove on a Thursday and knew that was the car I wanted. I drove it home Saturday afternoon!
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September 2023 by Eric Patterson
Lincoln was great; he got us a great deal and was super knowledgeable. They’re replacing our windshield due to some minor chips, got us new batteries for keys, and just generally did a great job with all the little details that can make car shopping frustrating. We’ll definitely be back!
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September 2023 by C DeWitt
I had a super great car buying experience here at Custom Cars West. Ask for Aaron he's great! Bob the owner is great too! We go way back! The whole staff is great!
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September 2023 by Joshua Odell
Purchased a Tocoma through Custom Cars West, and Victor was my point of contact.. He was great help, made the process very smooth. I appreciate his help, had a few things that needed to be looked at/done and he was prompt to at least give it a shot. All in all dealing with CCW was fine. Certain things about the vehicle were not very clear online, only recommendation for anyone going through this place is to get a physical on site look at whatever you plan to purchase. In addition... Upon purchase of the vehicle I was informed that the Tire Pressure Sensor or Sensors had been damaged when replacing the tires... This was completely false, as when I took the truck to my local mechanic they informed me there were no sensors at all. I later found the sensors in a Ziploc bag stashed away in the truck.. whether their technician didn't tell them he forgot to install them or not doesn't matter. They obviously have issues communicating with one another as well as giving correct information to their customers.
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August 2023 by Sandra Castro
We had a great experience with this used car dealership. They had a big selection of used cars to choose from. Victor worked with us to ensure we could get the best and most satisfactory deal. If you're looking for an honest, reliable, used car dealership, I highly recommend Victor at Custom Cars West.
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August 2023 by Melissa Olivas
I had the pleasure of working with Victor. He is chill and not pushy like most car salesmen. He made this purchase fast and easy. I also have to mention Chad the finance manager for working with me and getting the deal I wanted. I had a great experience! I definitely recommend Custom Cars West!
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August 2023 by Troy Manolakis
It is unfortunate. I am having to leave a negative review. My purchase was far from smooth. For starters on the test drive, one of the tires was flat they couldn’t fill it up so they gave me two dollars in quarters to go to a gas station and put air in it. After doing so the car still pulled one-way when braking, pretty rough. I made them aware of it as I was bringing the car back to the dealership to fill a rock chip in the windshield. They said they would take a look at it and it’s clear they never did so. The car didn’t even have a wheel lock to get the tire off so there’s no way they performed the service. After filling the rock chip, they somehow crack the windshield more so now I have a 4 inch crack in my windshield. Never mentioning replacing it. Also, the windshield wipers all needed to be replaced, badly. The tires had less than 5% life left after they told their policy is to replace him if they are under 85%. They agreed to put new ones on but put on cheap tires! I would have paid the difference for better tires if they would’ve communicated with me! The list goes on, as I said I am very unhappy with the service I received from the dealership.
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August 2023 by Liam Wyatt
I recently had the pleasure of purchasing a BMW from Custom Cars West, and the experience was nothing short of excellent. From start to finish, the buying process was smooth, hassle-free, and enjoyable. Lincoln was awesome to work with - no pressure, transparent, and honest. From the moment I arrived at the dealership, I was greeted with professionalism and a level of euro-vehicle knowledge that is hard to find at small dealerships, and at no point did I feel obligated or rushed into making a decision. Lincoln took the time to understand my preferences, and ensured that I was making an informed choice. All of their vehicles seemed to be very well maintained, and were pre-inspected prior to being offered for sale. They also offer the CarFax for each vehicle, which made their commitment to selling quality vehicles even more apparent. After the purchase, the exceptional customer service did not end. The vehicle had a few minor issues, and both Lincoln and Bob went out of their way to help ensure the vehicle was taken care of and fixed up in a timely manner.I highly recommend Custom Cars West. If you are searching for a quality vehicle with a seamless buying experience, this is the place to go. Their commitment to excellence and impeccable customer service have left a lasting impression on me. I'm thrilled with my BMW and grateful for the wonderful experience provided by this small dealer. Thank you Lincoln and Bob, and Custom Cars West!
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August 2023 by Ann Griffin
Working with Shaun Maurer was a very comfortable experience while experiencing the bitter-sweet decision to sell my vehicle. Very knowledgeable, logical and reasonable concerning my personal circumstances. We left with confidence with our decision. We were not expecting transportation home but an Uber was provided for our convenience. I also appreciated the working relationship that Shaun had with the manager. Thank you all for a pleasant experience!
