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February 2024 by Michael Romero
I needed two new phones for the lady and I . Service was great
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January 2024 by Makare Ptah
Strange. Super nice and helpful in the beginning. After I gave my card and paid for the phone, turned very nasty and dismissive.Side note: Beware of hackers that stand behind you and hack your phone through bluetooth. It can happen anywhere, even in the library as you charge your phone.
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January 2024 by Maya Ananda
Out of all the cell phone Carriers I’ve had I can honestly say this one is the best. It gets perfect service at all of my usual camping spots deep in the Rocky Mountains where Verizon, T-Mobile and AT&T never did.
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December 2023 by Dwayne Ball
I'm switch phone service these guys are horrible
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November 2023 by Wade Moxley Sr.
This location is the only Cricket I will shop at. The customer service is far beyond the corporate expectation. They weren't able to provide the service I was looking for, but informed me on what to do and how to do it. Even got out their phone and looked up a place that could help me. I highly recommend this location for it's customer service alone.
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August 2023 by Shaun Macc
Store says Open til 7pm on Saturday but ITS NOT thanks for wasting my time
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July 2023 by Tricia Chaney
Not a fan, then although posted hours indicated they should be open, they were not.
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May 2023 by cera santistevan
I went into this store very stressed out after I dropped my phone in a creek. Juan was AMAZING! So friendly, so helpful and kind. He had a lot of understanding for my situation. He made sure that my phone was working which was HUGE for me because I take the light-rail. It’s a must that I have a phone in case of an emergency and Juan made sure that happened! So amazed with the quality of service he was able to provide me!! Thank you Juan!!
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April 2023 by Kristina Copper
We stopped by after work to get new service for 2 lines and were lucky enough to have Juan be the employee on duty. He was friendly and kept us laughing throughout the entire process of transferring numbers and our lifeline credit to our account. He also easily answered our questions about the phones and helped make our decision an easy one without being a pushy salesman. I wouldn't hesitate to drop by again to ask him any questions that I may have.Thanks again Juan for helping us, and we will let you know if we need help!
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April 2023 by Charlea G
Worst customer service ever. Cricket is having issues with there GPS time zones and there people know nothing and are rude Guy that answered the phone was super rude never go to this store or call you won't get the help you need.
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October 2022 by Josh Swettenam
Wasn’t even open when we got there, got there at 12 on a Sunday. Hours said they’d be open, they were not open. Don’t go here, consider it closed.
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October 2022 by SP L
The older guy with the beard and no crown. Is never a help. Rude doesn't allow you to complete your sentence as if your incompetent. I know quite a bit on cell phones. Needless to say i prefer the younger guy or the woman. Please provide better customer service and interactions
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March 2022 by SeanP P
The older guy with the beard and no crown. Is never a help. Rude doesn't allow you to complete your sentence as if your incompetent. I know quite a bit on cell phones. Needless to say i prefer the younger guy or the woman. Please provide better customer service and interactions
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March 2022 by Sharlene P.
I was in the middle of a Doordash my phone locked up on me I drove to my local Cricket store and seen the store clerk whom I had done business with a few times (Anjel) and another store associate standing out front. I said hey my phone locked up on me can you can help me fix it. Anjel said in the most sarcastic tone do you want to buy a new phone? I told you before that phone is not going to support Doordash. I never had that conversation with him and that was not the case I was confused to why he was talking to me like that. I said no I think I need to reset my phone because it locked up on me this phone definitely works I just think I did something to it. Anjel pressed the button and it worked I think I just locked it up on my own accord I was expecting Anjel to say let's go in and take a look at it not be talked in such a sarcastic tone said to Anjel did I say something to offend you? He and his coworker said to me that I said my phone is not working fix it. I would never in a million years treat an employee anywhere like that. I have been a customer service agent for 30 years now I know what it's like to be treated poorly by customers I called my husband to come to the store to be witness to the way I was being talked to he is also a long time customer. Anjel and his coworker were thick as theives and sticking to their story they told my husband I grudgingly approached them and (demanded) it be fixed. My husband even knows I don't talk to people like that he was shocked they were saying that about me. I told Anjel I spent $500 last year on phones multiple lines and $300 plus this year and don't appreciate being talked to like that he interupted me and said it doesn't matter how much you spent I'm not apologizing. Anjel and his coworker said he did nothing wrong and refused to apologize for the behavior and said to me why did you bring this guy (my husband) in to the store with you? As if to say what is my husband going to do about it. I wanted my husband to witness how I was being talked to my husband was very polite but still shocked witnessing the way I was being talked to by the store clerks. I have had my Cricket account for 13 years. I have never been treated so poorly. I could only speculate that these two clerks feel there employer will not repromend them for poor customer service.
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October 2021 by Elizabeth Yates
I went in there today. I wish I knew the name of the lady that was helping me. She rocks! She got me all set up with my new phone. Great customer service! Thank you!
