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December 2021 by Danny M.
This is by far the worse service I have ever had for anything I've had . You can't reach them I've tried calling only to hear a recording for hours. One star is way to good for this company. I'm going to Best Buy tomorrow anything is better than this BS
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July 2017 by Bob S.
The company billed my, gave me a due date, but my bill is not able to be paid. I have spent over 11 hours on the phone with them Go with ANY other company.
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July 2017 by Don B.
Worst ever!! Wastw of money. Cannot watch one single show without buffering 2/3 of the show. Enough said.
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April 2017 by Rick S.
While I am frustrated, CenturyLink realized I have no service and removed the account. I don't understand how a company can operate and send a bill with no service to a location. Additionally, CenturyLink caused this situation without showing up to the scheduled appointment and in return, I canceled my request for service. The lesson I learned during this process, you get what you pay for in life. The competition in this industry is fierce and offers multiple options for a consumer. If you want good customer service and fast internet speed, do your homework and ask neighbors. Best of luck to anyone searching for internet.
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January 2017 by Kristin C.
I received a bill from Century Link but I never used their services. I inquired about their services over a year ago but immediately decided to stay with Comcast. They sent a bill to collections and I received a notice today. I have been on hold for hours and they are being so rude and no one is willing to help. NEVER even insure about their services. If I could give a lower star I would.
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January 2017 by Pamela R.
This is the worst TV service available. Nothing but problems. Billing was such a mess we had to file a complaint with the BBB to get it resolved. We requested the TV service be disconnected on Monday January 9th arrived home today on the 6th only to discover it was already disconnected. Don't waste your money on this product or service whatsoever.
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December 2016 by Kristen Y.
We need minus stars. I am writing this review with my phone because the internet does not work. If the speed is only slow, I can be patient. Internet service drops once every minute. I will ever be able to watch movie or even google something. I called the technical support center many times. Whenever they say it is solved, the problem come a back in a day. I will stop the service when this semester is done.
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November 2016 by rocky f.
In January when I switched from Direct TV after 10 years I was promised a lot of introductory ( good for 1st year ) discounts and when I received my 1st bill I discovered that NONE of the promised discounts were applied. I couldn't get anyone at Century Link to help by phone, so I finally had to file a complaint with the FCC. Then one of their VP's in Denver, Brenda Spence ( very nice lady ) stepped in and corrected the problem, promising these discounts would be applied through Jan. 2017. Then in Aug. my bill increased about 20% , and when I called customer service ( 5 attempts to get through to someone who actually cared after being put on hold and disconnected 4 times ) a person named Joshua, who after 57 minutes of researching my account, told me that many of my "1 year promised specials" has actually expired after only 6 months, contrary to my agreement. He then offered to give me my discounts back if I agreed to be locked into a 2 year deal, which I did accept. When I tried to follow up a few days later to clarify the "new deal" , I received the most horrendous customer service I have ever experienced with any business. Was disconnected after long hold times 3 times in a row, then I got through to a woman who was slurring her speech and asking me to repeat things like my account #, SS # address etc which I had already provided at least twice - she actually said she didn't remember hearing it! Sounded like she was wasted. I finally got a "supervisor" on who gave me a bogus employee ID and wouldn't give me his last name, and he went silent for long periods - kept having to ask if he was still there. Then, without even a cold transfer, the slurring one comes back on , and asks me for all my info AGAIN. Then I hear people yelling obscenities in the background - sounded like a wild party, and I finally politely said goodbye. Looks like I will have to register another complaint with the FCC to get any professional response. I am nothing less then absolutely stunned. I have never experienced customer service that is so openly contemptuous of it's customers, and the reps on the phone behave as if there are no consequences for their rude lack of professionalism. There is no use trying them again on the phone, so I'm forced to ask the Feds via FCC for help. I e-mailed Brenda Spence w/ Century Link Denver office to see if she could help, but she replied that she was "busy working on a project " and would be unable to help, not even leaving a contact person or phone # to help. She was terrific last March, but now has decided to leave me on my own to fend for myself against this shockingly unresponsive company that just arbitrarily RIPS PEOPLE OFF with no explanation and no assistance whatsoever. Incredible. I will also be taking this to the Co. state attorney general's office , BBB, and whatever agency that will listen. What choice do I really have?
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November 2016 by Corey M.
Century link has repeatedly billed me triple the amount they are supposed to and turned off my service for not paying their made up bill. Dozens of phone calls and hours worth of conversations have left me frustrated and angry. This customer service is worse than Comcast!! After all of my time and effort there has been no reward or any help. It is not my job to figure out why my billing got screwed up!
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October 2016 by Cindy K.
Door to door person pressured me into signing up. He shouldn't have even knocked in the first place as I have a "no solicitation" sign on my door. I researched after signing up as I had 3 days to cancel order. I decided to cancel because the reviews online are horrible. Now I know why! Had to call 4 times over 3 different days. Was transfered to numberous people. One person told me " I can't help you, I have a blank screen" Not one person could find my Order number. Last person told me "not to worry about it!" I sent them an email and will be sending a letter, hopefully this is the end but I have a feeling I will probably hear from an installer and probably get a bill.....#NeverCenturyLink
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October 2016 by Leticia V.
I am not sure if this is the main headquarter Centurylink, but I am going to provide you with my review any how. Centurylink has the worst internet service and horrible customer service. I was trying to run my business from my home office and they sent a technician two times to figure out why my internet was dropping. They could not figure it out so I had to switch to someone that can provide me with good internet service. Trying to deal with their customer service was and is still the worst experience ever. I actually had to save a chat to ensure that when I disconnected it was in writing. Today 10-17-16 I am still dealing with their loyalty department trying to figure how to return a modem that I had previously requested on two occasions shipping labels. My disconnect date was 9-9-16 and I just found out that this order was not placed and they are trying to make me pay over $200 for services that I have not used and that I should not be responsible for. I think, that if Centurylink does not get it together I will need to contact my attorney for them to deal with their bs! Please if you are reading this review, I wish you luck and you should not hire this company for your internet services. They make you loose money on your business!!!!!
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October 2016 by James L.
This company steals from me every month! Do not get this service! We pay for 7Mbps and get less than 500Kbps?? They won't give us any bill credit since we received less than 6 times what we paid for! Never any solutions either! They say it's the equipment we use but it came from them and they refuse to give us anything to make speeds faster! Stay away!
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September 2016 by Sonifa K.
DO NOT EVEN TRY !!!! The biggest mistake I made to enrolled with Century Link. It has been 4 payment but they still charged me way over priced. This is really scammed. even I complained to BBB and the never admitted that they are LIED. DO NOT TRUST THEIR CUSTOMER SERVICE, never fixed the problem. I have the same problem with other reviewer.
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September 2016 by K W F.
I really don't understand all of the negative reviews. Do you all work for Comcast or some other telecom/cable company? The only issues I have ever had in over 30 years as a customer of USWest/Qwest/Centurylink were taken care of quickly with minimal headaches. I think some of you need to get off your high horse. Sometimes shit breaks - it happens. Put on your adult pants and deal with it. Millions of cell phones, internet connections, cable hookups and some of you think there should never be a problem. Sorry, doesn't work that way.
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September 2016 by JL S.
I can't claim to know if their speed is good since I still have not received service. I was sent the modem in the mail for a self install and the activation letter within had someone else's account number (and, violating that woman's privacy I had two agents at the centurylink call center give me her name.) And technician had clearly been out as the modem connected and took me to their connect.centurylink.com website. However, even though the sales agent said I would have service today, and the letter (albeit with someone else's account number) said that I could connect anytime after 5:00 yesterday, I was told after being on the phone for over an hour (having to call back numerous times since their phones kept dropping me which doesn't exactly say much about their phone service) that since it is past business hours, I would not have service today and there was no way to activate it since I needed a tech. This was for a self install. The "supervisor" I spoke to, Sydnye, clearly has no knowledge of how their product actually works since she stated numerous times that I needed a technician to physically connect the line even though I clearly have a connection or I wouldn't have been able to reach their site. Not only was she completely ignorant of how a modem works, she was also quite rude and continuously interrupted me. Having not had their service which I should have had starting for today, I have decided that I would rather give my money to another company. Updated to reflect that they sent me a passed due notice 2 months later despite confirming that both modems were returned and received in September. Took an hour to resolve the issue and was transferred five times. Finally had a financial services agent put in a disconnect and then back to retention to issue a credit on the account. I would have rather they back date services to reflect that I had never actually activated service. Clearly that was too complicated. So glad that they tried to stick me with $127+ bill for services I never even activated. Also, Holden in retention has no idea what he is doing and after Octavio in financial services and Brad in retention got the account to a zero balance I waited on hold an additional 15 min for a supervisor to complain and the phone was answered, I heard them talking in the background, and they hung up the phone. I should have called back since I had to call them four more times to disconnect the account and zero out the balance.
