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March 2024 by Steve Daly
I am here to close my Mom's estate and was borrowing her Tahoe. I heard air hissing from the right front tire and was able to put enough more air in it to get to Big O Tires in Englewood. They open at 7:30 and took me right in. 30 minutes later my tire was patched and I was on my way. Thank you so much for your fast service and kind words on the passing of my Mother. I highly recommend this place even though I may never return because I live in Massachusetts.
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March 2024 by Amin Ghorbanpour
Very helpful people working here. Good costumer service and after care. highly rec
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February 2024 by Andee Robinson
Hands down a great experience. I felt like they gave me very honest opinions and they weren’t out just to get my money! Will definitely be back!
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February 2024 by Franklin Gutierrez
I really don't like to give bad reviews, but I felt customer service wasn't friendly, and felt uncomfortable the hour and a half i stood waiting for my oil change be ready.In phone call they gave me a price, in the fromt desk gave me another price...I would come to this place anymore, i prefer to go to other places where they treat you with values and respect.In the end i am paying for the service and really wont give my money to this kind of people again.
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February 2024 by Jack Sommer
Needed a tire replaced and they got it done very quickly. Great service
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February 2024 by Ascher Robbins
Prompt and helpful and fair prices, Connor was extremely communicative and helped make an annoying situation much less stressful
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February 2024 by michael malone
Good people. 4 new tires fast and easy
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February 2024 by Bill Adams
I'm very happy with my experience here. The people here are friendly and helpful and they have some good deals on tires too!
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February 2024 by Linda Villafuerte
Great customer service
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February 2024 by Danielle R
Great customer service and quick vehicle service. They are also very transparent on what additional maintenance may be needed without trying to upsell you unnecessarily. I also want to mention Carlos - he was very helpful while I was checking out. Highly recommend.
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December 2023 by Michal Kucera
Made an appointment a week in advance. Arrived for the appointment and they took my vehicle. After waiting for a half hour they told me they only had two of the four tires I ordered. Complete waste of my time. I drove to Discount Tire and they had the tires I wanted at the same price and installed them on the spot. This was my attempt at giving Big O a second chance after decades of avoiding them due to poor service. I guess some things never change.
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December 2023 by Stefi Szrek
Great shop! Everyone here is super knowledgeable, kind, and service is fast. Make sure you see Jesse - he is extremely helpful and was able to explain (and show) everything to me when I got my brakes done. Five stars!!!
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December 2023 by Colin Kelley
I needed a part replaced on a Mazda3 and after the staff were unable to order it, they suggested either going to a dealership or purchasing the part online for them to install. Because we are on a budget, we purchased the part online and brought it back. It was not the correct fit so they couldn’t install it, although it was the stick number they suggest we get. Fine, I paid the service fee and repurchased the correct part. Or so I thought. After having my car for 8 hours, they told me again it was not correct. I’ve now paid for two parts and 3 service fees and still dont have the part installed. Staff can’t talking over me and saying they never suggested buying parts after market. I’m good to never return to another Big O, go to a dealership or a grease monkey and save yourself the headache.
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December 2023 by Bethany Senuta
Hello all! I’ve brought my car here multiple times and they always treat me so kindly in addition to fixing my car efficiently. Jesse Rodarte in particular always makes me feel heard and in the know. He was extremely generous today when I was in a pickle with a flat tire, and I couldn’t be more grateful for the customer service he provides. Highly recommend this place because they make you feel just as important as your car.
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December 2023 by Lea Dunlap
I scheduled an "Winter Healthy Car Special" online, days before my appointment. Since it was during a workday, I called the day before to get an estimate of time I would be waiting there which they quoted 90 minutes. They didn't even pull my car into the garage until 90 minutes after I got there, so in total, I waited over 2.5 hours and they ONLY did the oil change when it should have included an alignment check, fluid top off, air pressure check, tire rotation, etc.Jesse is a service manager there and he apologized profusely and communicated very effectively and told me I would be receiving a call from his boss, Connor, within the next couple days to figure out what to do. I never received a call, and when I called Connor a week and a half later, he handled the situation very poorly. He talked down to me, had a very condescending tone, and essentially made me feel dumb for asking questions. I will eat the cost just to never have to deal with them again.