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April 2024 by Jenn Lee
Very friendly and eager to help
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February 2024 by family stewart
took a year off from buying parts from this napa....should've given up all together. worst retail store employees i've ever dealt with...worst auto parts store around PERIOD !!! not one of them are worth talking to. autozone and o'reilly's are the go to from now on. and don't go to the castle rock store....same owners!!!!!!!!!!!!!!!!!
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January 2024 by Mark Straight
I don’t usually leave reviews but I have to warn people because they could potentially save money or at least save themselves a wild goose chase.I went in yesterday to have a battery tested at around 4:00pm. I told the employee that the battery was dead and my car wouldn’t start and asked if he would test it for me. He acted annoyed, didn’t say anything to me and grabbed the tester. He tested my battery and said “it looks like it’s at a 17% charge but your cells appear to be good.” I asked him if he could charge the battery for me so I didn’t have to jump my car. He said no, it’s too late in the day (4pm when they close at 6pm). I then asked him if he thought it was my alternator. He said it’s definitely something else and not the battery. I left annoyed knowing that it only takes an hour and half to charge the battery to its full capacity and he was just being lazy.I went over to O’Reilly. They tested the battery there and said it was at 17% and they couldn’t tell if the cells were bad until they charged it 100%. They said they would charge it for me and I should come back in an hour and half to pick it up. I got a phone call an hour and half later and the gentleman said my battery was bad and he has one in stock for me. I replaced the battery and drove my car all day today without any issues.If I had listened to NAPA, who didn’t give me the time of day, I would be waiting to have my alternator replaced today. Save yourself some time and potentially money by going to O’Reilly. The kid that works there is passionate about automobiles and loves his job.
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January 2024 by Christopher Larson
Absolutely the worst Napa in the area. If you can’t look it up by “year/make/model” zero effort is put in to find the part. Head to Parker where they actually try and put forth a bit of effort.
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December 2023 by Bonnie Floyd
They have same day service if the part isn't there. Great people
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August 2023 by Jason Wells
Always a good experience
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August 2023 by Dennis Brewster
Great place
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July 2023 by william Robertson
Not sure about this place. They have always had what I needed. But I priced some oil, and it was $60 more than Big R.
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January 2023 by Nancy F.
They stand by their brands and give great customer service! I called today about a battery issue treated me fairly and it was a breeze to communicate the issue. It was handled promptly with courtesy.
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December 2022 by Erik Leyda
I bought an oil filter that had no o-ring found out after I drained my oil they couldn't come to bring me a new one because they deliver commercial. So they decide to leave me high and dry never going there again. Maybe me late to my next business appointment thanks Napa for having me not only lose money in my business but also wasting my time
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September 2022 by Doug LaChausse
Took a set of brake rotors in to get machined. Got them back in a very timely manner. Always found the customer service above average
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August 2022 by Terrance Smith
Guinea
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May 2022 by Milo Ganze
Good luck getting someone who actually wants to work. If they can't put in the year, make and model and have it pop up instantly , their head will spin.Call up and ask for a bolt and they say " year make and model" !. If it is not a simple easy part , they will give you an attitude and act like you are putting them out !
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May 2022 by Lee Needham
What a awesome store! Nice to be able to walk in and be treated professionally. Stacy was super
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February 2022 by Phil Lindsey
Had what I needed. Friendly staff
