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March 2024 by Megan Keppler
We went here to replace our windshield wipers. The kind gentleman today informed of my options and the pros and cons. He didn’t try to upsell me and quickly replaced the wipers for me free of charge. Great service!
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November 2023 by Jared Mastroianni
My recent visit to the Napa store was less than satisfactory due to an interaction at checkout. While the initial service was seamless, the situation escalated during payment. I chose not to receive a printed receipt after my credit card was approved. However, the individual I perceived to be the store manager intervened unnecessarily, insisting that the transaction was not complete without a printed receipt. This interruption not only displayed a lack of understanding of their own payment system but also suggested incompetence in the managerial role. It is my sincere hope that the individual in question receives adequate training to fill the evident gaps in knowledge and to improve their customer service approach. Unfortunately, due to this experience, I am disinclined to patronize this establishment again.
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August 2023 by Luis Prado
They were incredibly helpful! The staff went above and beyond for me today. They gave me advice, allowed me to borrow a tool, offered me water, and even gave me a helping hand. I couldn’t be more thankful!!
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July 2023 by Jim Fralin
Had what we needed. Fast and reasonable.
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July 2023 by Juan cabrera
Very Good Customers Services
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April 2023 by Douglas Morgan
This NAPA store does not stand behind there products that they sell. What a rip off. Better off going to another auto parts store or going on line.
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January 2023 by Lily T.
everyone was so nice and helpful even though i walked in pretty late before closing, i just needed a windshield wiper replaced nothing crazy but as a 21 yr old female i've never been treated like anything more than a total idiot when it comes to cars the woman was so nice and could tell i was frazzled and made everything so easy
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December 2022 by eliphalet ford
Very helpful and friendly staff.
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July 2022 by Marcy Mitchell
Unbelievably rude employee, Ron. If you go there, avoid him.
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June 2021 by Tobie Palmer
Friendly and knowledgeable staff, well organized and clean store.
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May 2021 by D Grant
I have to make a point of how lousy the El Jebel staff was when I ordered brake parts. First, on the phone they said my brake parts were in stock so I drove in, only to be told no they are not in stock BUT they will order them to arrive when the store opens the next day. So I called this morning to confirm they were delivered to the store, and guess what? They had no record of my order and said the part had to be ordered from Utah and there would be a delivery charge! So I called the Carbondale NAPA, and sure enough they could get the part by noon from the Rifle NAPA. Hey, I've been ordering auto parts at NAPA for over two decades, and I've never experienced anything remotely like this level of incompetence. I don't know what's going on at the El Jebel store, but they need to clean up their act.
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May 2021 by Brandon Lewis (Pedalnomad)
Always pretty ok
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February 2021 by Noemi Diaz
Very helpful thank you very much for all your support
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February 2021 by Shelly Meridan
Terribly rude staff noone knows anything about cars this place has gone to the dogs over the last year! none of the employees are who I recognize and they are unable to locate the right parts for you! go somewhere else!
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February 2021 by Tabitha M.
Horribly rude staff that does NOT follow pandemic procedures. Several people in the store not wearing masks and dirty glares when asking to have 6 feet of distance...Should not have to feel that uncomfortable and risk my health just to grab some motor oil... especially when our county is worst in the state for covid cases.
