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June 2024 by Flower C.
Cannot say enough positive things about our experience twice in one week here. Every single member of the team is incredibly kind, attentive and supportive.
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June 2024 by Kylie D.
If you're in an emergency right now, don't think twice--go to VEG. My dog was so sick at 2am. I called VEG because they were so close. They advised me to bring him in. I'm so glad I did. We were there for 15 hours, saw 3 staff changes, and everything was seamless. Everything is above and beyond at VEG. My dog was getting sick from both ends, and once even in my lap. The staff immediately cleaned everything up, showed me their shower and gave me a pair of scrubs to change into. I came out while they were cleaning up my pup and they offered to machine wash my shorts! They checked on my dog AND me multiple times--offering me water and snacks, a break, and a chair to sit in the kennel with my dog. They even got my dog a pillow for a head rest. VEG is open concept, which means you can usually stay with your pet as much as you want. My high anxiety dog was so grateful. I was legitimately working from my laptop, in their dog kennel, with my pup laying in my lap. All while he was getting great care. Everything is very collaborative at VEG. They offer recommendations, alternative options, and really considered my input on what I thought was the best care for my dog. And listen, any emergency care is expensive. Get the pet insurance now. Don't wait. VEG's prices seem very comparable with other emergency care. The staff genuinely cares about your pet's wellbeing so much. I watched them interact with so many owners and pets. Always met with compassion, never judgement. Even in situations that were very challenging, they were taking an educational approach vs shaming. And their care is so comprehensive--immediate action to relieve pain, intermediate steps to build up strength, and longer term preventatives. Thank you, VEG!! Dakota is already doing so much better. I hope we don't have to visit you again, but I am so relieved to know we have an incredible emergency vet so close by.
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June 2024 by Nikole D.
This place is just amazing highly recommend for literally anything! The people there just make you feel like everything is ok and help through the smallest problems with your pet.
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May 2024 by Jaime K.
I have been feeding the neighborhood kitty for about 18 months and the other day I noticed he had a bite on his hind leg. He came back over yesterday and the bite had not been taken care of so I decided to take him in to get some help. The team at VEG was so helpful with me bringing in Peaches. We went to a room right away because I couldn't get him into a carrier and the vet came in within minutes to see him. They were very transparent about the cost of these sevices and thankfully helped me out a bit as Ive been out of work for a few months and wasn't expecting to have an emergency vet bill for a stray kitty. The entire team was so kind and I appreciated that I was able to stand next to peaches while they gave him his antibiotics and healed up his wound. I usually take my pup Nessie to another emergency vet, but I will certainly choose this location now as they were so helpful and kind! Thanks everyone!
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April 2024 by Amelie Rey
Amazing experience they cared so much about me and my dog. Highly highly recommend.
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April 2024 by Maddy Miller
Nobody ever wants to be at the emergency vet, but I can honestly say this experience was downright PLEASANT!? They cared about my pup soooo much, and cared about me too! Letting me be near him, petting him, giving me water… I felt as much a patient as he was!The highlight for me is that my old man for some reason loved the corner office room. He beelined right towards Megan every time he got the chance. When it was time to give him pain meds and steroids, they let him stand on the floor with Megan and got down on hands and knees so that he would be the most comfortable while getting his treatment. Every single person was so wonderful. I can’t say enough good things about VEG and everyone at the edgewater location.I also am already getting follow ups to make sure he is doing well and feeling okay. I swear, if I ever get sick or break a bone, I think I’m going to VEG instead of an urgent care meant for humans. THANK YOU TEAM!! :)
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April 2024 by Ben Bleikamp
We came in with our dog and we were very stressed with lots of anxiety. The whole team here was spectacular. They were so patient, made sure both us and our dog were comfortable, and took great care of our dog while communicating with us constantly. We hope to never come back, but we are so happy to live near this emergency vet for when we need it.
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April 2024 by Ellen Terwilliger
Dr Marshall and the entire VEG team are all amazingly compassionate, thorough and knowledgeable people. I was terrified from an internet search on what might be wrong with my 12 year sweet male dog and all turned out well in the end. They never made me feel like a crazy dog mom and ensured my dog's health while always treating me with compassion. I highly recommend VEG and I thought the pricing was very reasonable for emergency care on a Saturday morning.
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April 2024 by Brittany Ferrer
I brought my 15 year old aussie here for an emergency and had to make the gut wrenching decision of putting her down. The entire staff at VEG were so compassionate and patient with me as I weighed all the options. I never felt rushed or pressured to make any decision and different staff would come in at different times and check on me and talk to me. They were all so sweet in their own ways and I appreciated it so much, even though I was a mess. They even sent me a card a few days later with handwritten notes of their condolences. Thank you all so much for being such angels in one of the hardest and saddest moments of my life ?
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April 2024 by JEANNETTE LOPEZ
AMAZING to say the least! Everyone at this office is fantastic. Dr. Seitz is phenomenal. Constant updates! I was greeted by several employees making sure I was comfortable and if I needed anything to drink. Top notch service, excellent communication. All hands on deck when you arrive. GREAT bed side manner for your pet! I couldn't ask for a better place for my dog to be seen! VEG truly cares about you and your pet ♥
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April 2024 by Jennifer Leonard
Our experience here was wonderful. We had an unusual situation that the team handled well. The fact we could be with our cat through his whole visit was a special experience and made all the difference for us.
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April 2024 by Holly LeMaster
I was blown away by our experience at VEG yesterday. We were welcomed by a warm, compassionate team of people who were clearly engaged with their work and the culture of their workplace. The way things are done at VEG are surprisingly, refreshingly different in the best ways. Both BouKitty and we humans were deeply cared for by Nio at the front desk, Becca, Dr. Gabby, Callie, and several other wonderful, warm, highly competent people whose names I did not register.Everything is done in an open setting where other pet families are also hanging out in community together. It made going through the worry seem lighter and more tolerable. The vets and nurses are incredibly brave and transparent, allowing everyone to watch them work and openly discussing what they are doing. We were able to stay with Bou the entire time and nothing was hidden from us.The team had to do an endoscopy to remove the string and were prepared to take her into open surgery if they were unable to retrieve it. Dr. Gabby discussed everything, including her legitimate concerns, in great detail, taking time to answer all of our questions as though we were the only patients there. At first I thought I didn’t want to watch the procedure, but was totally drawn in by how “normal” and not scary they made it. It was incredible to witness a team of four people fully present, totally attentive to the needs of my sweet naughty little kitty as Dr. Gabby skillfully revealed and removed the foreign object before it could cause a serious problem for Bou’s intestines. Everyone in the room who had been watching the screen applauded when she pulled the shiny gold string out and it felt like a little victory for all of us!Meanwhile, throughout the evening, we humans had been offered snacks and comfy chairs and checked on to make sure we were also doing okay. It was quite something and we are deeply grateful!Thanks to the wonderful care we were able to take BouKitty home and she didn't have to spend the night alone and scared. She is back to herself this afternoon and, apart from the little shaved areas on her paws, you'd never know she had been through such a trauma.If you are weighing choices, don't hesitate to go to VEG for high-quality, relational emergency pet care!!
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April 2024 by Maggie Potter
Cannot sing enough praise for the team at VEG Edgewater. I was there for 5 hours but the concept of being in the action, it didnt feel emotionally exhausting because i felt engaged the entire time. Being there the entire time makes a huge difference in how i felt throughout the day. 10/10 recommend this place for pet emergencies
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April 2024 by Mia Mohrman
This was my second experience at VEG. They were so kind and helpful!
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April 2024 by Finley M.
The staff here was sooo transparent and kind. They explained everything that they did with my cat during my visit and made a really stressful situation much easier. I got to stay with him the whole time and participate in his treatment. I would 100% recommend VEG! My cat is doing great now :)