Edgewater Ace Hardware is a well-stocked, friendly store that serves as a helpful part of the local community. Customers appreciate the knowledgeable staff who know the store's products well and provide personal service. Many reviewers highlight the positive interactions with staff members like Jamez, Sarah, and T, who go above and beyond to assist with difficult or specific needs. They communicate well and are patient, making sure customers feel taken care of throughout their shopping experience. The store is especially valued for its convenient location and the wide availability of essential items, making it easy for customers to find what they need. Despite being busy at times, staff remain focused on providing good service, which keeps customers coming back. However, some experiences have been mixed. One reviewer shared a negative interaction with a manager who appeared frustrated and was not patient with a customer with special communication needs. This was an isolated incident, and overall, the store receives high praise for its helpful staff and good product selection. Overall, Edgewater Ace Hardware is a reliable, community-focused store that strives to help its customers with professionalism and care.
