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January 2024 by Michael Schoenberg
Good work, don’t get me wrong I would go back because of good work. But I was over charged for parts and had to call them out on it. Final bill wasn’t itemized so I don’t know exactly what they charged. Got a case of DEF they charge me for put in the bed of my truck w/o explanation. Had to go back inside and ask why I was under a half a tank of def but they charged me for 5g. Invoice doesn’t say anything about the warranty, I wanted to know this since when I could get the parts from Mopar wholesale for a lot less, they said they couldn’t use them and warranty them. But nothing on my invoice says a warranty. Just wish they were more transparent. Change to one star after comments.
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January 2024 by matt Fitzgerald
Great service! They kept me updated regularly. Once they got the parts, they got the job done quickly and efficiently. I would recommend them to anyone.
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January 2024 by Teresa Myers
I had a tune up done this time. Trust Auto is always courteous & thorough. They let you know what is needed now, soon or by the next visit. Plus they always include the price. This gives time to prepare or shop around. They are always in the reasonable price amount.
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January 2024 by Trisha Paige
I took my car here over the holidays because they were the first place with availability. The customer service was exceptional. Emma was kind and knowledgeable; she answered my questions without making me feel dumb or like a nuisance. I also like supporting a local business. However, I was disappointed that their diagnostic test did not accurately find the real problem. I ended up paying for twice the amount the work on my car than I expected. When they realized that they had the wrong fix, they knew immediately what they had to do, so I'm curious why they didn't consider that first, especially given the history of mechanic work I had given them and the fact that the problem is common with my vehicle type. I don't anticipate bringing my vehicle back because the diagnostic fee is more expensive than other shops, and I'm disappointed with the work.
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January 2024 by Rudy Diaz
Always reluctant to try a new repair shop. I can honestly say I've now tried Trust Auto repair twice and on both occurrences I've driven away feeling 100% confident I made the right decision. They have gained my business 100% moving forward.
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November 2023 by Jim Munoz
I couldn't have been more happy with the end to end experience. The appointment was process was easy, the service was very good and everyone I dealt with was very friendly and service oriented. Thank you!
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November 2023 by Sarah Kilbourn
Great team, was able to get me in quickly for a standard service. They charged me less than what was originally quoted, I so appreciate that honesty! The shuttle service and car wash were a pleasant surprise. I will definitely be back.Services: Transmission
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October 2023 by Nora Badger
Extremely disappointed in the service received. We took our daughters car in because it had a coolant leak. The office lady called and said it's the water pump $3,300 we said we just had it replaced, could it be something else? They call back it's $2,600 still the water pump. Ok maybe something went wrong the first time so we apprehensively agree to the repair. After 2 weeks in the shop we pick it up and next day the same issue we took it in for, is clearly on my driveway. I called and they said oh well we don't know what it could be, WHAT? we just paid you $2600. Bring it back in and we will diagnose it again. Come to find out it was an "O" ring from a hose from the radiator! I go to pick it up and the guy says oh don't worry I won't charge you for this one! Really? you already charged me $2,600 for something WE TOLD you was not the issue, and you still went ahead and did the work, according to you I will never know as the water pump in the car was already new. NEVER Again will I bring business here. They completely misdiagnosed the issue, fixed what they were guessing could be, to bring in the most money possible and what can we do? Nothing, I wish I would have paid with a cc so I could dispute the rip-off.
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October 2023 by jeane Kearl
I have been to Trust auto twice now. And both times their facility was spotless, well kept and organized. Their staff was polite and knowledgeable, and they were rapidly able to diagnose, Correct, and repair my problem with a reasonable fee and very quickly. Everything was explained in advance and I feel like they are definitely my goto for auto repair and maintenence.Services: Tires
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October 2023 by A. Ovation
Trust auto is awesome, I’ve had a lot of repairs and service completed through them. They have a great team and do a fantastic job. Thank you! My go to auto shop for sure.
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September 2023 by Char_ P
We have brought our vehicles to Trust Auto many times, and you never disappoint! Thank you for being so thorough and professional in the work that needed to be done on my car just recently.Service: Steering & suspension repair
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September 2023 by Deedee Ginther
I take my car to Trust Auto and Diesel for all routine maintenance as well as unexpected repairs. They are friendly and knowledgeable and always follow up with a text to make sure the job was done well.Services: Tire rotations
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August 2023 by Laura Eskridge
This is an update to the previous review:The owner called me and was very gracious and genuine. He explained that they were training new people and went into detail about why they had made the original recommendation for my battery. He refunded my money and said that he hoped I would give them another chance in the future. It was a very nice conversation, and I appreciated that he reached out and was sincerely interested in my feedback. Honestly, I really would like to go to a local shop, so the next time my car needs to be serviced, I will give them another go.I paid $160 for a diagnostic, but they didn't run any confirmatory tests. They took a shot that it was the battery (it wasn't) and tried to sell me a new battery and a coolant flush without taking the time to isolate the problem. I was really wanting to switch to a place that is more local, but I will drive somewhere else now. Maybe I caught them on a bad day, but I was really disappointed.To be fair, the manager did agree to do another diagnostic for free if it turned out to not be the battery, but I didn't feel comfortable going back.
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August 2023 by Aleshia Croom
We consistently use Trust Auto and Diesel for our automotive needs. We are always completely satisfied with the work they provide and their timely appointments for our busy family!
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August 2023 by Julia Kirby
Trust team did an awesome job going above and beyond in doing a full diagnostic check on faults. Greatly appreciate the service provided and will be returning here for services. Thank you.Service: Auto engine diagnostic
