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February 2024 by Justin Baker
Wells Fargo is a criminal organization. Choose one of the local or regional banks in town.
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November 2023 by Jerry McGeorge
I left a very detailed, BAD review of this outfit on here this AM based upon the shabby way I was just treated. After 23 years of doing business with them and being treated like some bum who crawled in off the street, their way of improving things is to have the review taken down. Brilliant!
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November 2023 by Alexandra Anderson
Opened a new account and did not receive the bonus. I’ve inquired with the banker a few times now and have not heard anything. It has been several months so I know it has been enough time.Nobody is ever available to answer the phone and the lines are always long. The employees here don’t seem very knowledgeable which is concerning, there is some unprofessionalism, and security doesn’t seem to be of concern.
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October 2023 by Artur Dziurzynski
I called about 8 times to see I can open a checkings account. No answer! No shocker! The workers at this branch need to learn how to answer there phones.
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September 2023 by Burt Abner
If the reputation of the company wasn't bad enough, this branch is constantly under staffed. Expect a long line like the one in this photo.
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July 2023 by Steven Thull
I have been a Wells Fargo customer for years. This bank is pitiful... You can't get anyone to answer a call. Terrible experience
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July 2023 by Clinton Keith
Business representative won't respond to emails or follow through on actions agreed upon at appointments.
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May 2023 by Ellie Tavares
Karen Naranjo was the only Spanish speaking agent available when my mom went into the bank to ask about the use of her card by an unauthorized person. She was unable to explain logic things like the location of the purchases, saying things like: they fact that it says Denver Colorado or The Grand Canyon does not mean the credit card was use out there. She was very unprofessional when my mom asked her about the Wells Fargo app, saying she did not know how to work a Samsumg phone because she only used Iphone. The over all experience with this agent was very unpleasant. She should be able to find ways to help people if she is incapable.
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May 2023 by Tavo pinon
Perla has zero customer service i was on the phone and she didnt even let me speak she was talking over me untill i told her to let me speak and she had the audacity to give me some attitude. Main reason i will never go back to this location ill be traveling to Farmington they have better customers service not like perla and her crew.
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May 2023 by Matthew Sommerville
The 'local' number is useless. I was circled around repeatedly and never got access to speaking with someone at the bank. Worthless.
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February 2023 by April Cunningham
My experience at this location has been stellar! Employees are helpful, welcoming and the atmosphere is very positive. Stephen, Jesus and Ashley have treated me like a valued customer and made my banking experience easier during a rough time.
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November 2022 by Andrea Linzalone
Waited in the drive through for way too long only to be told that Money orders can only be purchased inside. I asked the teller to hand my stuff to the inside teller so I could park and come in. She sent it back saying they can’t do that. Then come inside the back for the money order again a long line and only 1 teller. I’m sorry but customer service has declined since Covid. I was told it was to verify the costumer. Well what was my ID used for and what happened to knowing your customers.Total inconvenience and poor quality of service. Very disappointed
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November 2022 by Jan Chopra
Ms. Marion at the drive-up was dressed professionally and behaved courteously & professionally.Thank you!
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October 2022 by Tyler Feik
Worst banking experience of my life. Was a lifelong customer of another bank before moving to durango. Between useless people at the branch and horrific foreign call centers, just unacceptable
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October 2022 by collin foster
Friendly staff and usually not super busy. I will say this, don't ever try calling them -- you will never talk to an actual person. Just go to the physical location.
