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November 2023 by Barbara B.
Walgreens Durango north pharmacy employee was extremely belligerent and rude. She refused to help with refill prescription and arbitrarily transferred all to another pharmacy and made false claims about the refill giving us lots of grief. Very bad customer service and often closed especially on weekends. My advice don't shop there.
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September 2023 by Maggie S.
Bottom line: Do NOT use this pharmacy under any circumstances if you can avoid it. Every time we go to this pharmacy it is either unexpectedly closed, or they have not filled the RX. I feel for the staff as they are clearly stressed and underresourced. Whoever the store manager is, pay more so you can get reliable personnel in the door. Your level of service is abominable. The 28 Town Plaza Walgreens and Rivergate seem to be doing just fine. Go there.Details:Today, I went to pick up my husband's asthma medicine. - We had received a text saying his rx was ready. - I called and their automated system said it is being worked on. - I went to pick it up and they said Dr had rescinded the RX. I asked to speak to a supervisor as it made no sense. Her speaker was not working on the drive-through, so I was "interrupting her" In a condescending tone, she said, "Are you going to let me finish or keep interrupting me?" - Turns out the first employee was looking at the wrong RX. - Their automated system still says the RX is being filled - I called again the automated attendant said the pharmacy is closed. I called the main store and had them transfer me to the pharmacy . - Spoke with the supervisor again and they are out of the medication. How does this happen? The supervisor did take a moment to chastise me for not knowing the name of the RX I was picking up. - I have now spent an hour trying to get my husband his RX that we need before a flight on Tuesday. Understand he called the refill in a WEEK AGO.If this were the only bad experience with this Walgreens I would not have bothered to document the experience. However: - my husband went three times to pick up an RX in the past months and they were randomly closed and did not have the RX ready despite a text saying it was. - I personally spoke with someone at Walgreens and they told me the medication I needed for a life-threatening illness would be ready at 11am. Got there and the pharmacy was again closed.If I could give them a zero rating I would
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December 2022 by Joseph B.
I got in line and just as I was next they said sorry we have to go on our 30 minute brake and closed the door so me and the lady that was about 100 years old couldn't get our medicine! That is horrible. That is the first and last time I ever go there.
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November 2022 by Elle D.
I love every service this Walgreens provides. Plus the energy of each worker makes my day brighter! They even gave me Xmas gift Xoxo Cheers and This the spot.
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November 2022 by Chloe C.
Continually short-staffed with the pharmacy drive-thru often closed because of it, and continually changing hours of operation. Pay a higher wage and hold on to people, you're a nationwide corporation! Most of the store of staff is severely lacking in customer service skills or any interest whatsoever. The outside grounds and the building itself were very nice at one time. It has been disgusting for years...literally years. The entire place is an embarrassing mess and Walgreens clearly doesn't care.
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July 2022 by Anne Spiker
Recent trip to Walgreens made better by awesome Clerk named Kevin S was amazing! Cool how someone being nice & courteous can make you smile! Thanks Kevin, you rock!!
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January 2022 by C A.
Rude pharmacy staff. I understand staffing during COVID is difficult, but the rude behavior and insensitive nature of the pharmacy employees is not justified. Unfortunately this is the only Walgreens site in Durango that is certified for COVID travel testing. Using the website, I have an appointment for the drive thru COVID test, arrived early to wait in a line of cars that backs up onto Main St. and when finally getting to the drive thru window I was informed by Taylor the pharm. tech that I was late for my scheduled appt. and they would not perform the test and to move my car so they can get to the next person in line. (My apt was scheduled at 12:45, I arrived in line at 12:30 & was told at 12:50 I was late). I tried to explain that I had been there but the line of cars was to the street. Taylor cut me off, shut the microphone off & walked away.
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November 2021 by Sheila W.
Do not go here for COVID testing in the pharmacy. They are rude and argumentative and they tell you that your results will be ready within 3-5 business days even though the confirmation and web page state 72 hours. When calling the lab to inquire about results, they told me that Walgreens should have given me a confirmation/bar code # so that I could check the status of my results and Walgreens says they don't have to do that.
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June 2021 by Sherwin R.
If I could give zero stars I would. I got a $20 stream card. The code did not work and the manager Byron did NOTHING to help. He gave a lot of "I'm sorry," and "contact Stream." I contact Stream they said that I need to contact the manager. I am going to leave this for EVERYONE as a Navy Vet I encourage you to boycott this CVS store. They do not honor receipts, even if you hold onto it.
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March 2021 by Dana T.
After traveling back home we decided to stop here for some snacks and a restroom break. Instead we were greeted with the manager accusing us of stealing. Mind you we had just walked in and was browsing the snack aisle. I was raised with morals and manners I couldnt imagine doing this. I was highly offended and dont recommended shopping here if you're a minority.
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March 2020 by Brenda Ann Louderback Mason
a few nice folks . wish the managers would pay more attention to everything not happy the photo machines never work . it's a waste of time to stop. it is clean. the atmosphere is not good .. if need be go to town plaza. it doesn't have what rite aide has but nicer.. I give it a 1 star
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January 2020 by Penny Z.
Just needed Chapstick. Couldn't go find any when Iooked on my own. Asked checker, who had no other customers at the time, was told, "somewhere by the pharmacy." As this takes up the majority of the store, I was left to wander on my own, left empty handed and annoyed enough to writE a 1 star Yelp review. Expect more in a town as friendly as Durango.
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November 2019 by Cj W.
Great deals. Quick and easy run in and out. I was able to find what I was looking for without having to drive all the way to Walmart!! Yay!!
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June 2019 by Kimberly S.
The store is a typical Walgreens, but the staff is incredibly rude. I asked the pharmacist a question about where to locate a medical related product and the response was a rude "I wouldn't know about that." As if anything beyond a prescription question was beneath her. She called customer service and they came and were as equally unhelpful and rude. I am so sorry I bothered the staff by asking a question about locating a product I wanted to buy. I will never go there again, but judging by the employees they are probably happy about that fact.
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April 2019 by Kristy Chester
Rude, horrible customer service, no compasdion for the sick. I will never get another prescription filled here.