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August 2023 by Lisa P.
They need more workers. This post office is so incompetent. You will wait at least 45 minutes every visit
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June 2023 by Daniel T.
I have always had good experiences with Durango USPS! Living just past the bad bridge here on County Road 240 we quit getting mail. When I checked Tracking it said "Held at Post Office at Customers request" That is not true... We never requested that. They just will not go around thru Bayfield with a delivery person. UPS and Fedex have made the trip and brought our packages. Seems like they could send one person and save 50 or more households the trip.
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December 2022 by Taleah H.
all my other mail is being delivered but both my credit cards are missing. I've seen usps there multiple times and got one notification that I had a failed delivery. however other mail was delivered for me later that day. I think someone just FAILED to use their brain cells. Now that I see these yelp reviews it makes me think that they have a crew of f-ing idiots, if they're there but not delivering and marking it as "failed". No you failed at doing your job. One was supposed to be delivered 10-16. It's now the 20th of dec 2022The other I ordered so long ago I don't even remember when it was supposed to be in. Their automated phone thing doesn't work either. I'll be dead silent and it says "I think you said...". (Was a test cause it wasn't even picking up what I was actually saying before).
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November 2022 by Tatiana Klusak
The post office is open to the public and inside the student center. It’s a little window in the hallway. They sold me stamps no prob
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October 2022 by David N.
I mailed medical samples at the Cortez post office to the lab in Grand Junction on Sept 28. That package was sent priority express. It arrived in Durango on the same day a few hours later. There it sat from September 28 until October 19th. From there it went to Denver and then on to Grand Junction where it is supposed to be delivered on October 20. Three weeks of sitting in the Durango post office and it didnt move until the insurance claim was instituted. Of course they have now found the package and will refuse the insurance even though the medical samples are no longer usable. My office staff has spent hours on hold on the phone to the main government number as well as the Durango number. This government agency needs to be made accountable. Whoever is in charge of the Durango post office needs to be fired and charged with Dereliction of Duty.
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July 2022 by T
The post office is open to the public and inside the student center. It’s a little window in the hallway. They sold me stamps no prob
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June 2022 by Tumbleweed2015
Google address of this postal annex is incorrect.
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February 2022 by David S.
Today I witnessed a man treating the post office employee with total disrespect. It was nice to watch everyone in line support the employee and encourage the man to leave. We all have problems on occasion. But there are ways to deal with it in a calm manner without taking it out on employees who are doing their best to just do their job. These are difficult times. Pease support your postal workers.
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January 2022 by Angie M.
I watched my carrier pull up to my mailbox and sit in the truck while I received a notification that I had a failed delivery attempt for CERTIFIED MAIL FROM OUR COURTHOUSE! They didn't even open my mailbox let alone come up to my house. She no one answers the phone EVER! Filed a report and all I got was an email saying the had investigated my complaint and that it had been resolved by locating my mail at the station! My carrier has said that my road was blocked with no access as they say at my mailbox. Has crammed a package so tightly in that ANOTHER employee had to come and get the package out. Has said no one was home as I watched them sit at my mailbox! Has even said undeliverable address! And this has gone on for the entire 7 years at this address in Grandview. I HATE Durango USPS!
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August 2021 by Reyna C.
CARI is awesome! She was so very nice and helpful! She went out of her way and above and beyond her job to assist me and the other customers that were waiting! She gets five stars. However Tiffany and the other curly haired lady were some of the rudest people I've ever encountered at a post office. They kept barking across the room that my package was going to be $50 as if that was going to make me leave implying I didn't have the money to mail my package. I already had a shipping label already paid for and printed. So rude.
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May 2021 by Scott White
A true hidden gem of Durango. Rarely a line.
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May 2021 by Treavor Bates
This is a college mail room. This is not a US post office.
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April 2021 by Mount R.
Enough employees here have twitchy feelings and irrational ideas that it's intimidating to walk in the door even though it's possible have a good experience. Sure, you pay them to help you, but that doesn't mean they will. And no matter how many decades of experience they assert they have, they still are inexplicably bad at understanding their work. Can you survive the gauntlet of personalities and incompetence and get your simple business done here? I repeatedly wish I had a transcript of the conversations I have here since employees will get upset with the thing they think you said even though you hadn't even thought the idea. I've considered driving all the way to Hesperus for postal services just to avoid the disaster that is the central 81301.
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February 2021 by Brooke H.
Our mail delivery lady refuses to pickup my outgoing mail. Watched her put the flag down, not take my one piece of mail and leave junk mail in the box.
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January 2021 by Stephine T.
I just do not understand or agree with the fact that everything that gets mailed to me (including from in town) gets delivered by different carriers everyday (if they decide to show up at all) . I have seen strange people at 8 pm delivering yet I am not sure what they are delivering due to the fact it takes 10 days for me to receive mail which has made bills hard to pay when I am expecting paychecks ! I don't know what is going on but something needs to change !!! Maybe I should write the USPS amd ask for an investigation... there's something definitely wrong with our local USPS
