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March 2024 by Alboa Dawson
Always friendly. Took off one star for a tense interaction (back in the Covid times) otherwise a great setup.
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March 2024 by Chantell Leintz
Best customer service and quick!
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February 2024 by Arlo Tharp
I Am forever returning things to Amazon and Drake is always so sweet and so helpful and everyone in this store is, as well
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February 2024 by Chris Barbee
Melissa is very sweet and helpful! Come for everything!
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February 2024 by James Moseman
I spoke to Alexis on the phone after dealing with the horrendous ups automated phone line. Although my problems with ups had nothing to do with this store, she was kind and helped the best she could. A very brief interaction yet that alone diffused my frustration and deserves a good review.
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February 2024 by Elizabeth Coash
This store has the greatest staff. Always. Smiles, and patience. Even during busy and holiday times. Always very amenable. Highly recommend.
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January 2024 by Natasha Johnson
Everyone at this storefront has always been pleasant and helpful whenever I visit (which is usually multiple times a week)!Love all the staff here and they all work so hard!!The few times I have seen a disgruntled customer has been because the customer simply doesn’t understand how things work despite the staff being patient and trying to explain it to them they take out their anger on the staff member. Literally saw one guy almost yelling at one of the poor girls and I chuckled because he was so over the top and out of line - and he turned around to yell at me as well ? I think some people in these reviews need to learn how to give others grace and understand that the staff does what they can to help but there will be scenarios that will be out of their line of service.
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January 2024 by Sean Page-Robertson
Expect the most exceptional service of your life at the UPS store in Durango, CO! Alexis went above and beyond, ensuring a smooth shipping process for an important work parcel oversees. This store's commitment to customer experience sets it apart as the best UPS store in the country. I highly recommend for all your notary and shipping needs!
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January 2024 by Sean Robertson
My experience at the UPS store in Durango, CO was truly outstanding. This UPS store is a cut above the rest and I highly recommend it for anyone seeking top-notch notary services and reliable shipping for their Amazon returns.
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December 2023 by Trevor Tucker
In the past I have been pleased, but not this week. I paid a “my choice” fee to have a package redirected here and my- what a complete mess, and the tracking history was all messed up. I had to interact twice- once in person and once on the phone-and the default response both times was “sorry we can’t help you with that”. I had to push- and then they were able to resolve the issue. As a customer, I should not be told things like “we’re not really UPS, we’re contractors”. For the customer, that is a meaningless distinction- the UPS logo is hanging in your window, and I needed help, and UPS phone customer service was absolutely useless and literally hung up on me without connecting me to an agent. Once I pushed and almost begged, turned out they were actually quite easily able to resolve the issue- but it shouldn’t come to that. Will try to avoid this store whenever possible moving forward.
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December 2023 by Lauren DeLaRosa
I’ve had a mailbox with the UPS store for over a year now and recommend it to anyone looking for efficient delivery, easy access, and a friendly place to receive mail. The owners are kind, lovely Durango locals. I look forward to continuing my mailbox services with you all!
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December 2023 by H.H. Browne
DURANGO’S ONLY UPS STORE! Complete service for all your needs.Never a problem. Would love to seea satellite store on N. Main Avenue:)
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October 2023 by LauraLee Beaton
My personal experience was good. I just needed to send a large fax. Staff was pleasant and helpful. The store appeared clean and organized. I will come back again for other services.
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October 2023 by Carly Gloge
Alexis is the best! She learned my name after my first visit and was totally on top of everything. I never knew shipping and receiving mail could be so pleasant!
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September 2023 by Tyler Green
They won't ship anything that has duct tape on it for a reason they refused to share. They are incredibly rude and you would have a better time going anywhere else.