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April 2024 by John Rein
Opening one hour in the morning M-F is not enough for customers to deal with the large amount of mistakes this location makes.
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March 2024 by Ken D
Spent an entire day waiting for a signature required package at home in Durango Colorado. Waited at the door for 2 hours at days end and received a notice that driver attempted delivery and noone was home when in fact I was literally at the door waiting. This was a false delivery attempt report by the driver at 630 pm on Friday. Now ups says wait all day monday. Ups online customer reps promised a contact by a manager at 9am Monday and no call ever received. Not happy. We are also b2b shippers with a ups account. We will seriously start to shift business to fedex since we cannot have our customers treated this way either. Horrible.
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March 2024 by Tim Reiter
I can't talk to this number because the robot is an idiot & just keeps hanging up on me. There's no way to talk with a human. Trouble with delivery of 4 orders of amazon packages recently in Pagosa Springs. One was delivered by mistake to our neighbor across the street. New driver????????
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February 2024 by Ross Harvey
Incompetent is the only word that comes to mind. Currently going on 9 days waiting for a package to to get from Colorado Springs to Bayfield. Package said it was out for delivery and never showed up.
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February 2024 by Luca Sandoval McCallum
Absolute horrible hours. 9:30 - 10:30 on only weekdays?! Absurd.
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February 2024 by Judy Blaisdell
Ordered a phone from Google Fi. They shipped it via UPS with signature required. I know the regular driver was on vacation, so substitute driver said he got a signature from someone named Kenath. HE LIED!! There was no one home at the delivery address or at neighbors on either side, and no one knows anyone named Kenath. What he delivered was an empty box that had obviously been opened and poorly taped closed. After much duress, UPS opened an inquiry. They said they would follow up within three days. It's been a couple weeks now and crickets. Someone at UPS stole the phone. I'm betting it was the substitute driver.
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December 2023 by appianway aussies
Constantly NOT receiving packages without sender getting involved. Latest package has been "in route" for four days. Requested updates have stated change in times, "delays" and "reschedule" FOUR DAYS. I watch "follow" my delivery and the truck just travels further and further away.I'd be more than happy to come pick it up. HOWEVER you provide NO phone number that anyone actually answers, Your counter when it's ever open has no answers since the package is "on the truck". I am 18 whole miles away.Fed ex never has any problems.
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December 2023 by Vicki Daly
Never receive my packages they always send a notice saying my address is unknown to many in experienced drivers that don't know what they are doing. FedEx has no problem delivering to my house.
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November 2023 by Artur Dziurzynski
If you live in the bayfield area be aware there an old man I’m with bold hair and a bit bolting that’s so rude, he has zero customer. Long store short I work late nights and don’t get up in morning was expecting a package. My wife answered the door to him and literally the driver was so rude to my wife he needs to be fired.your job is not that hard!!!
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November 2023 by Ronald Paradis
Horrible experience. Hrs weren't correct. Actually has no hours and isn't open at all. So much for getting my packages.
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September 2023 by Elizabeth Tobias
Ups is extremely busy,there, everyone loads there trucks and with huge momentum. They take care of your needs as well I was in aww. Very good team there.
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September 2023 by Jack Burch
Watched driver just throw boxes. Defenate damage ! We dont except deliveries on Friday. We're closed! So he just dropped them out. $600 worth of flooring to just be stole, ahh who cares right!Update 9/2/23 second Friday in a row. Delivered and damaged we are not open Friday you can see hours posted in pic of new damged delivery. Two fridays In a row how do you do that! You guys need to get it together! Also $400 worth of scaffolding just thrown out. What a liability you guys are, how did you bend it that bad!
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September 2023 by Jim Logan
They are jerks. There us never anyone there and their hours really suck and they are unfriendly.
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September 2023 by Linda Lutomski
Limited posted hours, got there, they are no longer open those hours, now only 1 hour each morning, I drive 1.5 hours each way...no service, no other options. Nobody to call.
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March 2023 by Chance Huey
UPS is the top of the line for anything related to logistics. Highly recommend for all your shipping needs.
