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November 2024 by Tracy Anderson
Great place for all your ski gear! They are kind and informative. Bought ski boots here for my daughter and I would buy here again.
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April 2024 by Almaz Dolubaev
Great customer service!
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April 2024 by Ty Prather
These guys are absolute miracle workers with fitting ski boots. Jason spent so much effort to specifically understand what I was feeling, and then immediately knew what he needed to do to fix it. End result is the most comfortable pair of boots I've ever owned that still give me complete control. Absolute night and day difference. Jason and Brad are the best!
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April 2024 by Bryant Funston
Amazing experience today at the ski barn getting 5 kids set up with ski gear. The staff was super friendly and very helpful during a time of year that had got to be super busy and higher stress with all the spring breakers. Appreciate it and would highly recommend.
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April 2024 by Nicholas Walker
I have had positive experiences here both renting and buying. Had rentals scheduled again from them. Pickup was an absolute disaster - way too many renters, way too little staff. They told people an hour wait, but the reality for us was two hours plus in store. Store manager blames it as “ the busiest day ever”, but when your customer reserves online and pays in advance, there should be zero surprises.
Worse yet is that I recommend you to a friend on their first visit to Durango. And they had an equally frustrating and disappointing experience at the south store.
Not how anyone wants to spend their vacation.
Photo of timer is from the time the first person in our group was fitted for boots to when we walked out of the store.
One positive is the staff did have a good attitude.
Otherwise, COMPLETELY UNACCEPTABLE.
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February 2024 by Abigail Burrows
Very friendly and knowledgeable staff! Ethan went above and beyond and took the time to make sure I had the perfect boots
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February 2024 by Jeremy Zwillenberg
I wasn't quite sure when I bought my ski's (Blizzard Brahma 88 SP 2023) from Brad & team if they were going to be exactly as pictured, advertised, or if something would not be as easy as it appeared, but boy was I in for a treat! Not only did they expedite them to ship same day, but they came exactly as pictured and before the promised delivery date. Fast forward 14 months, I was in Durango and was excited to stop by the Ski Barn and meet the wonderful staff. Not only were they educated and helpful, but they have an amazing selection and a pair of boots that worked perfectly for my foot and skiing style (Fischer RC4 120 MV BOA). I didn't buy them at the time, and regretted it a few hours later. 3 days go by, I see the boots are still in stock online. I call Brad, 20 minutes later, they are shipped out and on their way. These folks just get it. Customer Service, kindness, full service, effecient and LOYAL. I may not return to Durango as soon as I'd like, but I will always give Ski Barn my business...Thank you Brad, Team, for being personable, awesome and available, it's a pleasure to work with you all and hope to see you all again soon!
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February 2024 by Lisa D.
My friend Donna has been skiing her whole life and decided to buy new boots and skis before she retires. She is a detail oriented and thoughtful shopper. She found a gem at Ski Barn. Jason was unbelievably knowledgeable and patient and worked all week to get her boots adjusted perfectly. She tried two sets of demo skis before selecting one for purchase. Donna met her ski match in Jason. Ask for him when you need anything ski-related.
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February 2024 by Nyc Tych
I bought some skis from Bill at the Ski Barn during the Ski Swap in Albuquerque. After the first season we noticed a defect and contacted the ski manufacturer to have it fixed. They referred us back to Ski Barn and to their credit Ski Barn took up the issue with the manufacturer on our behalf and it was resolved to our full satisfaction. Not all retailers demonstrate this level of support and integrity. I highly recommend Ski Barn and greatly appreciate how they helped us get a positive outcome.
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February 2024 by Ryan McQuade
We had phenomenal customer service here! We rented skis Christmas day and they didn't open until noon (which was more than fine by us) but they still offered to come meet us before they opened. we waited until noon, got tremendous service fitting, and then they even gave us a refund for a halfday. They went above and beyond and we're beyond grateful.
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February 2024 by Jack Haffener
Just got some rude vibes from the people there, wouldn’t recommend.
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February 2024 by Laura Goodloe
Super fast shipping and arrived in time for Christmas! My husband loves the new ski boots and said they were the most comfortable boots he has ever had in his 55 years of skiing!
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January 2024 by Nyc T.
I bought some skis from Bill at the Ski Barn during the Ski Swap in Albuquerque. After the first season we noticed a defect and contacted the ski manufacturer to have it fixed. They referred us back to Ski Barn and to their credit Ski Barn took up the issue with the manufacturer on our behalf and it was resolved to our full satisfaction. Not all retailers demonstrate this level of support and integrity. I highly recommend Ski Barn and greatly appreciate how they helped us get a positive outcome.
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January 2024 by Lbed505
Best boot fitter around! Jason in particular is an absolute master at his craft, and has great customer service skills to go along with his wealth of knowledge and work ethic. If you need custom work done to your boot he’s the man to talk to!
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November 2023 by Amanda Kiessel
Staff here are awesome: knowledgeable and very friendly and helpful. Great selection and service.
