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April 2024 by sam palmer
They have the product we wanted but no first responder or military discount. When we asked the Cashier he was super smug & impolite. His name was Drew & he seemed like a Matthew Mc McConaughey wannabe who trys to make ppl feel bad. Like he couldn't be bothered to work the cash register :/
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April 2024 by Lauren M.
Very rude and unhelpful staff. I'm surprised in a tourist town, they would not want to make their store welcoming and be excited to make sales. I'm guessing their owners don't care either because I've seen some negative reviews before but they disappear to keep their five star rating. Would rather not support local and go to REI if this is the treatment myself and friends would receive.
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March 2024 by Cameron Clarke
Walked in a few weeks ago after my wife had foot pain after skiing in rental boots. The staff spent almost 2 hours with us and recommended the perfect boot. Zero pain since and plenty of fun out on the slopes. Great place to check out if you're looking for high end outdoor gear
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January 2024 by James W
Sarah was super helpful, patient and upbeat helping me find the correct boot!
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December 2023 by Arcelia Valle
Just had my skis remounted they did a great job, communicated well with me about considerations in the positioning of the bindings and finished them early. Always great customer service when I stop in.
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November 2023 by Noah Douglas
One of the best outdoor shops in town, they were one of two places that had the right jig to remount my radical bindings. They got it done fast too, considering there were a bunch of people in the queue ahead of me. Love the shop and would reccomend Pine Needle over others in Durango
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November 2023 by Malamute Pants
very accommodating staff without the attitude you’d expect from such experts operating at the pinnacle of their respective outdoor disciplines.
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November 2023 by Tatiana Armstrong
Pine needle is the cream of the crop outdoor store. Jeremy is so kind and accommodating, Lorraine is the best boot fitter around, Zach is an incredible ski tech, and the whole staff is always helpful, attentive, and super knowledgeable about everything they carry!!
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September 2023 by ANA GABRIELA ROBLES
The people who serve are super friendly. With a good assortment in a spacious place. The day I went I came back to buy what I wanted and they had closed 1 hour before. Whoever was at the register recognized me and opened the door for me.
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September 2023 by Terry C.
I want to give a HUGE shoutout to the amazing employees at Pine Needle. Sanford, Ashley and others truly went out of their way to help me get in contact with a lost earring purchased at their store. They reached out to the jeweler and coordinated a means of reaching her for assistance. They didn't need to do anything, but they CHOSE to help someone (me) out who was not in a position to benefit them in the least. Superior customer service!!! Thank you one and all at Pine Needle Mountaineering
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July 2023 by Aleksei Vashchenko
Almost everything you need.
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June 2023 by Rhiannon Stone-Miller
I went in looking for a beginner backpacking set up and had an amazing fitting experience with Amanda! She was super knowledgeable, attentive and answered all my questions. I left feeling confident in picking out the right pack and size to meet all my backcountry needs. I will definitely return to Pine Needle again for future gear - thank you!
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March 2023 by Annon E.
The employees and management are friendly and helpful but the ownership is horrendous! This is by far one of the worst places to work in Durango. The owners are liars, disrespectful, unappreciative, and downright rude. Not to mention how they think they are better than everyone else and will favor those who kiss up to them and live similar "financial" lives. They refuse to pay people a living wage who have workedfor them for a year or more. They hire people on making more than the restof the employees who have more experience and work extremely hard. They lie to make themselves feel and look better when someone quits. I have heard several stories of former employees and all have the same outcome.. they were not appreciated, they were disrespected, they were talked down to, and ultimately stood up for what they deserved and the ownership's ego got the best of them. I would not support this store or their other location. Why put money into the pockets of people taking multiple high dollar vacations a year when they can't even pay their employees a living wage, let alone, even slightly respect them.
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January 2023 by Edward Anderson
Had a fantastic ski boot fit with Drew. 10/10 recommend and will go again for any outdoor/ skiing needs. Thank you Pine Needle!
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January 2023 by Edward A.
Fantastic boot fit with Drew. 10/10 will go here again for any outdoor/skiing needs. Thank you!!