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February 2024 by Josh Hardie
UNHELPFUL UNPROFESSIONAL FRAUDS. The FDIC needs to investigate.
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October 2023 by Suzanne Tyrpak
Why have a sign on 8th Street pointing to Drive Through and ATM if there's no ATM on that side? You have to circle around back to the front of the bank, or risk your life with oncoming traffic to get to the correct side of the Drive Through. So annoying. As is bank verification while traveling. Why won't the system allow me to get a text or email instead of a phone call?
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August 2023 by Sharmaine P
My husband and I were trying to open a joint account, we filled out the paper work and signed and they told us to come back later because they’re was a problem with the paper work. We came back about a week later and told us we couldn’t open a joint account because my husband already had an account. The account was opened on the same day we tried for a joint account, there was $0 dollar deposit, the signature didn’t match my husband’s, there was an overdraft for a paper statement that came out to over $200, there was no card active nor did they send one and the manager that supposedly opened the account quit. They never called us back or helped us resolve this matter. What do I do?
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March 2023 by Chris Garvin
Horrible bank. I don't see how they are still operating with such horrible reviews and nonexistent customer service. Choose a different bank.
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December 2022 by Ann Wiley
Look at all these horrible reviews: there is a reason TBK has horrible reviews from so many people! Read the fine print or they literally deplete your account! Don't do it, go to Wells Fargo, BOC, BSJ ALPINE. they aren't the greedy outsiders and they are WAY SUPERIOR. TBK IS RUN BY SCHEISTERS....Plan on reading every word and getting ripped off!!! Merry Christmas back, TBK. Enjoy my money!
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October 2022 by Daniel Shoemaker
Bank implies building which you can enter but this location is a drive thru only with limited abilities. I suggest an edit that clarifies the locations abilities and responsibilities. This is not a reflection on the entire company but a reflection about misinformation of a location, and as a warning to future patrons.
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October 2022 by Danny S
Bank implies building which you can enter but this location is a drive thru only with limited abilities. I suggest an edit that clarifies the locations abilities and responsibilities. This is not a reflection on the entire company but a reflection about misinformation of a location, and as a warning to future patrons.
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June 2022 by Kevin Mazock
First I dont understand why it says that you are open when you are not that is very confusing and second why is it that I deposit a check that's from this bank my check isnt immediately deposited it takes a few days that makes no sense at all it's a check from you
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March 2022 by A S
Worst bank in Durango, co. The app sucks. Drive-thru Only open 3 hours on a Saturday and half the time they're not even there
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November 2021 by Brandon Miller
I'm physically disabled and on a fixed income they called me to let me know that I was overdrawn I said I know I will get a deposit on the 3rd they said no problem we'll take off the overdraft fees. It never happened and now my power is going to be shut off thanks TBK.Definitely closing my account and opening one with a bank that's been around awhile that has a good rating and doesn't screw over people that are physically disabled and retired.
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October 2021 by B. Anonymous
I'm physically disabled and on a fixed income they called me to let me know that I was overdrawn I said I know I will get a deposit on the 3rd they said no problem we'll take off the overdraft fees. It never happened and now my power is going to be shut off thanks TBK.Definitely closing my account and opening one with a bank that's been around awhile that has a good rating and doesn't screw over people that are physically disabled and retired.
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August 2021 by Senior Beavis
In June, everything was fine. Then they broke the mobile banking app. (No auto click apps are allowed? There AREN'T ANY!) Next, I got around this by using a web browser. Now they broke that, too! They want to send you sms confirmations to log in. No, you don't have my permission to do that.In the span of 2 months, TBK went from being the best banking option in Durango to worse than Wells Fargo.
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May 2021 by austin clay
Was upset about being charged fees I had no control of. They contacted me ASAP, refunded, got it solved & helped me!
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April 2021 by Valerie Willis
Absolutely fed up with this bank. I had called them about changing my bank account type and my address several months ago. They changed my bank account type but didn't tell me that it was also going to change my statement preferences from electronic to paper. So, I got charged for paper statements which I didn't even receive because my address hadn't been changed like I had assumed (as I had called previously to change my address as mentioned before - since you can't change it online by yourself). Just ridiculous. I'm done. I'm closing this account and moving to a bank that won't sneak around and keep charging me fees for services I didn't receive or didn't ask for.
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April 2021 by Sara B
Don't even bother using this bank. They are an absolute joke. TBK is the absolute worst bank I've ever dealt with. Beware
