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December 2023 by Finn Ralston
don’t ever come to this place unless you want an absolutely terrible experience had a scheduled appointment for 11:00 am a week ahead of time went in and the owner specifically said they don’t have time for the appointment I SCHEDULED A WEEK AHEAD OF TIME drove 60 miles just to get told their to busy would give 0 stars but it’s not option for a terrible establishment like this one.
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November 2023 by Donna George
I had a headlight out on my 2006 Prius, which my husband looked at changing. In the end, I said let's just have someone else do it, it looks too complicated. I called Firestone and spoke to Mike, who was super friendly and helpful. They had a cancellation this afternoon so I was able to get my car in the same day. They replaced the bulb quickly, and I'm a very satisfied customer! Thank you Firestone of Durango!
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November 2023 by Toni Doniec
Posting under wife's account. I got new tires and a 4 wheel alignment. The entire process was easy, efficient, and hassle free. It was a great experience and I plan on returning as a future customer.
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September 2023 by Jacob Guilbault
My SUV was overheating on my way to work the other morning. I made a few calls around town to different auto repair shops. This one stood out because they were willing to look at my vehicle the next day! I dropped my car off Tuesday after work, they were able to look at it at 8am Wednesday morning and replace the water pump right then. I picked up my repaired vehicle Wednesday after work. Amazing service, reasonable price, good central location, friendly employees, and quality repairs. What more can you ask for.
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September 2023 by H. M. Johnson
I have a recurring problem with a persnickety tire pressure sensor. It starts blinking for no good reason every 2 or 3 months. Todd and the gang never fail to help me out and reset the sensor with a smile.
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July 2023 by Thomas Johnson
Mike and his crew are great to work with.
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July 2023 by Victoria Wright
We needed 4 new tires (of a difficult, newer size/style) they were great to help us out, set us up an appointment and finished in a timely manner!
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April 2023 by Carl S.
Driving through Durango on our way back to California, we started experiencing shimmying when braking. We called a friend in Durango for a recommendation for a mechanic. She said she knew a great tire guy at Big O tires. We were worried it was a rotor issue because of the symptoms but started with the tire specialist. The tire specialist confirmed the symptoms pointed to brakes not tires. Nevertheless, figuring a tire specialist probably sees a lot of problems that need to be referred to someone who does brakes, we asked him for a recommendation and he recommended Firestone. Mike and his team at Firestone took a look at the brakes. After investigating, he concluded the problem was just slightly warped rotors but recommended against repairing them now unless the shimmying itself was too unpleasant for us. The brake pads are still at 50% and the rotor damage is only annoying not dangerous. Mike was clearly more interested in doing the right thing and maintaining an excellent reputation than maximizing his profit. He recommended we hold off on the brake work even though he knew there was no prospect he'd get the work since we live 1000 miles away. If we did live here, I'd definitely go to him for the work.
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February 2023 by Beth Tobin
Mike and his staff were excellent. Thoroughly explained my options. Tires were installed timely. I highly recommend.
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November 2022 by Michael Long
If you value punctuality DO NOT GO HERE!!!I scheduled to have my car serviced and was informed that a part needed to be ordered and to return a few days later. I came back to get the service done (after putting in PTO for work) to be told the part was never ordered and I’d have to come back another day. I came back and my brake service was done. Immediately, I noticed a loud screeching coming from my wheel-well on the right side. I brought the car back to this location a few days later and informed them that since my service was done I’ve noticed a screeching on the RIGHT side. After not getting an update, I come back to find that they have removed the left side tires when I clearly told them it’s coming from the right side. I wait in the waiting room for an hour just for the technician to tell me the problem was on the right side. Absolutely will not be returning.
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November 2022 by Kevin Matluk
They didn't tighten the oil pan cap on my car after my oil change, so ALL of the new oil drained out. Luckily, I noticed the puddle under my car the next day and avoided a blown engine...True professionals
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November 2022 by Lance Stillwaugh
Only issue was with a request to fix something in addition to original visit. Instead of repairing told me what was wrong with it. They could have made a few extra bucks if they would have repaired it and saved me the headache of doing it myself.
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November 2022 by Brandy Ward
Awesome service. Was quick and sufficient. Would definitely recommend Firestone for your tire needs.
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October 2022 by Ray Z.
Great service ! I would certainly recommend this establishment for all your tire needs. Staff extremely friendly and very informative.
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October 2022 by Lee Apted
Quoted a fair price. Completed when promised. The quality of work was excellent. I've always had a positive experience here. I would recommend highly.