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November 2023 by B. Davis
Great staff. A true small town bank experience. Loyal customer in Durango
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July 2023 by Donny Hacker
Love this bank so helpful when bank card gets compromised from online purchase they totally were able to get my money back an had me a new bank card in less then five minutes on my fifth card an every time so helpful love my bankBank of San Juan I'm working on some more window decals for drive up location as always thank you all ❤️????beyond 5 ⭐'s give you all 5 hearts!!!!!!
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February 2023 by Ben F.
I've been a customer for 15 years, and always had good customer service from this bank, until recently. so many fines and fees that were not an issue before. join a credit union this bank is almost as bad as wells Fargo.
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December 2022 by Ray & Danica Bowman
I would like to thank the bank manager Mikaylla, for all the wonderful customer service she consistently provided my family and I while we lived in Durango these last 5 years. We had to move unexpectedly to settle my father in laws estate and she was able to work with me out of state to get accounts closed and things wrapped up. But she always went above and beyond any time I dealt with her at the 8th street location or the drive up location. Service like that is so very rare these days. I will miss this bank!!
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December 2022 by Danica Bowman
I would like to thank the bank manager Mikaylla, for all the wonderful customer service she consistently provided my family and I while we lived in Durango these last 5 years. We had to move unexpectedly to settle my father in laws estate and she was able to work with me out of state to get accounts closed and things wrapped up. But she always went above and beyond any time I dealt with her at the 8th street location or the drive up location. Service like that is so very rare these days. I will miss this bank!!
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March 2022 by Adam Venci
Wonderful bank and commercial loan support. So glad I was able to find a local bank to help me with my banking needs.
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December 2021 by Terra B.
I love this bank. I go to the branch on 8th street. The service is impeccable. They offer notary services for free. I needed a heap of documents notarized yesterday and they didn't bat an eye, even though it was the end of the day. Their representative sat down with me in her office and we went through things one at a time. Every person I have worked with there is friendly and helpful. And they do give you a gift when you open an account. Plus it is such a cool little historic building in a convenient location. And they have free parking for customers right next door.
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April 2021 by Life Guard
Great hometown bank with super friendly and capable people. Always a pleasure dealing with them.
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March 2021 by Jay C
This bank is always busy and slow, Im sitting here now three cars deep in line wishing I would have chosen the bank across the street that has no one at the drive up.
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February 2021 by Orin Gartner
They have cookies every Friday + loli-pops everyday that they are open
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January 2021 by Melaney Sreenan
Care and Kindness is who they are ! They clearly love what they do and always do their best !
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December 2020 by Andy Lake
These folks don't answer their phones and worse, don't return voicemails. I tried three times too. What a waste of my time.
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September 2020 by Emanuel
This has been the worst bank I have ever been with. I was a brand new customer I had thought I had signed up for notifications since i gave both my email and phone number. Ended up getting an overdraft was calling to figure out what was going on , was told to come in or make an appointment. Attempted to come in/ make in appointment was given a number to call which didnt answer , left my name and number to be called back and while waiting to be called back got more fees when i finally got called back was told they wont take care of the original fees ( which is fine my bad there) but that they would only take off a few of the other fees that accrued while i was waiting for a callback from them . Worst bank ever . Would leave 0 stars if possible.
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September 2020 by Sassie C.
GO SOMEWHERE ELSE!! If I could give 0 Stars I would. If 2020 could be a bank - this would be it. Such a huge disappointment. Impossible to get help when needed, their fraud prevention was pathetic, and their system seems to be from the era of AOL on CD's. The manager Cathleen took 3 days to respond after I called 4 different customer service lines, transferred to multiple people, and only spoke to one kind person the entire time. I went to this bank as a small business looking to support other small businesses and I can not say enough negative things about this bank. If you account get's overdrawn, they charge you continuous multiple fee's yet the only way they alert you is via MAIL 7 DAYS LATER.. all while charging you for the days that your account is over drawn. I had long since stopped using this account and somehow it got connected and over drawn and there response for their online banking notifications not working..."I'm sorry." Direct quote from Cathleen the manager. Thanks Cathleen for the 1star service!
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July 2020 by Patricia Z.
I love this bank so much I have kept it despite moving quite far away from a brick and mortar branch. Staff are kind and responsive. Buying my home was a snap though a cash transaction made it a little unique. Not a problem. They took great care of me. Mobile banking makes everything easy. No fee checking and a free gift for opening an account. Small down home feeing you rarely see anymore. I remain a fan after six years.
