AlignTec Incorporated is a reliable and customer-focused internet provider with a strong local presence. Customers appreciate their fast, consistent internet speeds and the solid data connection they provide. The company is known for its responsive and patient technical support, often going above and beyond to resolve issues, even those caused by customers. Their support team, including technicians like Mark, work diligently to troubleshoot and fix problems, sometimes working through tricky or unexpected issues to ensure customers stay connected. Despite occasional service interruptions caused by external factors like weather or upstream providers, AlignTec does its best to maintain dependable service for its rural subscribers. Customers value the personal interaction and care shown by the staff, highlighting their willingness to help and support clients during outages or technical difficulties. Many reviews mention long-term satisfaction, with clients expressing loyalty and a preference for AlignTec over other providers. Overall, AlignTec is seen as a dedicated, affordable, and community-oriented business committed to providing excellent internet service and customer support.
AlignTec has been my internet provider for many years. The data connection has been solid and up / download speeds as promised. For the occasional hick-up (less than once a year), tech support has been very responsive.
June 2023
Service went down. I finally got through after trying die a couple hours. It turns out, their provider is having issues and they are getting to get it resolved. I was pretty frustrated this morning, but they were very friendly and helpful once I was able to get through to them.
September 2022
Best service in Durango. They actually answer the phone in person and you don't get a robot and put on hold for hours like CenturyLink.
