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October 2024 by Hana
I have been to many Zaras globally (especially in European countries) and it used to be my no 1 store to go shopping in when I lived in the UK, hands down. This Denver location has totally shifted my shopping behavior to the point that I don't even visit this store when I go to the Cherry Creek mall. Why? 1. Clothes have very little appeal... they either don't fit the season or just feel totally out of place (strange colors, patterns, shapes).. I am surprised by most of the stuff in there since this isn't what I picture Zara to be like (not much to find in terms of classic & casual wear). 2. Staff is rude- there is 100% an issue with the staff here since I haven't had a good encounter in the last 5 years. 3. So MESSY!! Stuff everywhere... wrinkled... unappealing.. 4. Long lines - not always but 8/10 (both fitting rooms and checkout). It's sad really... I've spent many of my $$$ at Zara globally over the years and would definitely love to spend more but this particular location just doesn't do it for me. Hopefully someone from HQ will see this review and decide to take a closer look at this store.
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September 2024 by Anderson Harris
That is why I don’t like shop here . The staffs are rude and impolite. I was shopping here today and I picked 8 pieces clothes when I was still looking for something else , I put the clothes on the table where there is some jeans there while I was trying a jacket. The lady just stand by my side and move all my clothes from the table. And I told those were mine and I will try them on later, she seemed she didn’t know English and keep moving them. I said sorry, I will take them just one second. She didn’t care what I said. What …….
So I have to take them even the I can’t try the jacket anymore. The entire store was full of lifelessness because all the staffs are so lack off energy and carelessness.
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September 2024 by Hannah Lee
There’s a rude employee at this store. Instead of spending my money and feeling unpleasant, I’d rather buy it online or shop somewhere else.
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September 2024 by Erica Johnson
I never write reviews and if I could give ZERO stars I would… but the level of TERRIBLE customer service I have received at this store is absurd.
First, the store smells like sewage and rotten eggs. Maybe nothing they can do about that issue but, already not pleasant…
I go to try on a few outfits in the fitting rooms and mid way through trying on clothes I asked the fitting room attendant “can you please grab me this in another size for me to compare and to try on?” She says, “let me check if we have it in that size” she grabs the skirt from me and says “it’s upstairs and you have to go up and get it yourself.” She then takes the skirt with her… ( which I wanted to compare them and needed it back to know which one I needed) and I still had other things to try on and had many clothes in the fitting room still. So, I change and go grab that size to try on. As I leave my room she proceeds to tell me “ you need to grab all the clothes in the room and put them on the rack” I had to take all the other clothes with me while I go grab the one skirt… very strange. I go upstairs and am looking for the skirt in my size, no where to be found… I ask another sales associate “do you have this skirt up here? they informed me doesn’t you do.” She says, “Let us check in the back” and comes back out to say, “we have to sort though shipment and that will be about 10 minutes…” FINALLY they sort through it and bring it to me eventually.
This is HORRIBLE treatment and since when do fitting room attendants make you go grab your own sizes and not do anything? It’s the little things, and safe to say, I will NEVER be shopping in this store. The managers don’t care and the employees have terrible attitudes too not willing to help at all.
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September 2024 by Yaelle Szoychen
fitting room girls were really short and rude with me. I asked for help finding a size and was told "no, you go look for it." I didn't know that was an unreasonable question.
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August 2024 by John Cena
Real rude customer service!
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August 2024 by Callie Le
Bad service
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August 2024 by Patrice Cousty
Staff who don't care about the customer, endless wait at the checkout and no one moves. I left, leaving everything behind. Change your staff!!! Put a sign at the checkout when you have to pay at the bottom. And above all, tell your staff so that they are aware that you have to pay down!!! Scandal !!!
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August 2024 by Aygul Terlan
My wallet got stolen in the dressing room couple days ago. I stopped by this store while traveling. When I got out to show my dress to a friend outside the dressing room, one of the employees took my stuff out of cabin and my wallet was not there at all. I asked them why they touched my stuff they didn’t give me any good response. They said it’s not their fault to loose my wallet. Since I was traveling I gave them my number to contact if they got any information about my wallet. The same day one of the employees called me and said they found my wallet which is weird I looked everywhere and couldn’t find it. I asked them to mail it to my address outside the CO ( I don’t live in CO) they said can’t do it. I wanted to talk the manager but that specific employee didn’t give me number for the manager. I wish I reported that to the police but I was in a rush and can’t spend more time in Denver. I’m still waiting for them to contact me.
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August 2024 by Michelle Vargas
I don’t come here often since I live an hour away, but the last couple of times (one more recent), their store has been messy and out of sorts. The biggest issue is their customer service. The girl at the fitting room was dry and not friendly, the employees on the floor never smile nor asked if I needed help, and the employees at the register seemed dull. We’re better off with an automated check out system than to be face to face with an employee who doesn’t seem to want to be there.
Their business model seems to be distributing clothes quickly, but they failed to focus on customer service and their customers!
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July 2024 by Caroline Rudee
Worst customer service I have experienced. Employees look miserable. The return line has to be the most unbearable part.
I will not shop here anymore.
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July 2024 by L'Archevesque
Sold me a dress with a broken zipper then told me I would need to call customer service to get an exchange without a receipt. You sold a piece of junk and now I have to jump through hoops to fix it?! I’ll just shop elsewhere. Don’t shop here if you are someone looking for a store with a good exchange or return policy
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July 2024 by Carrie Levi
Fitting room staff yelling at customers. Very unpleasant experience from start to finish.
The Levi Group
Top Fort Collins Agents
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July 2024 by Gael Garza
Changing room dude was cool and helpful
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July 2024 by shi cri
Lauren was an absolute all stair! She was such a great help. Give this employee a raise!
