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August 2023 by Chance H
Quan and AZ were absolutely amazing!! They were so efficient and professional! I have always used you move me for my moving needs and will continue todo so! Thank you so much!
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August 2023 by Ash R.
We had the worst experience moving at the end of July with this company. The movers showed up 15 minutes before the 2hr arrival window, even though we were the first scheduled. One of the men showed up visibly high upon arrival to our home. We ran came across the team at our local gas station prior to arrival, where we spotted one team-member smoking a spliff at the gas station, they didn't even fill up with gas. We hired three movers and they took 9hrs 45min to move our stuff. It was evident they was no intention to achieve the quoted 5hrs, so they could get paid more for working more hours. At the 2nd stop storage unit my boyfriend did 5 trips back-n-forth for every 3 of theirs and physically loaded items himself. At our final destination both my boyfriend and I completed 15-20 trips to and from the moving truck because the team would disappear in the truck for 5-10min at a time between loads. I did not hire movers to move my own stuff. Not only were they slow and un-motivated, they completely had no regard for any of our personal belongings. Our king mattress proved to be an unsolvable rubric, they wrapped it in 3 moving straps (not using the ratchet function) and folded it like a taco and still it took 3 men 35min to get it to the van and 15min to unload (less than 100ft).As for our items, they began the day by dropping the first 4 boxes they loaded on the dolly marked "fragile" straight to the groundAdditionally, the mattress bag was torn and they were dragging it on the ground. To make this move end faster, I just had them drop all items in the living room just so it would be over and my boyfriend and I could move everything in the right place once they left. After 1.5hrs of unloading, my boyfriends entire family started unloading items from themselves as they were attempting to get this 'moving team' to start moving.After the move, a representative reached out regarding our experience as she said that she wanted to reach out because, for the size of my move, it took significantly longer than usual. She was very helpful in getting our case escalated, which is where things got worse.Finally, the customer service manager Ricky H reached out. He proved to be the least helpful of the bunch. He did not take his team members showing up high seriously at all, in-fact swept it under the rug by saying "he said he wasn't high", unsurprisingly his employee said no, has employment incentive to answer that dishonestly. Remove the bias and conduct a drug screening Ricky. I asked if there was anyone else I could speak to and Ricky said, "I'm the boss" repeatedly.Ricky H, the customer service manager, did nothing to remedy the situation. After sharing my experience, he did not have any empathy or say he was sorry for my experience. He said he'd follow up with me in 48-72hrs. I called 2 weeks in a row before receiving a call 7 days after my initial complaint. When he finally called me back after reviewing he said he was going to do "nothing" for me on my case because I signed paperwork, that I felt pressured to sign, saying that I was "ok" with how long the move took. I wasn't, and I felt obligated to sign the paperwork in order for the team to leave, no one told me it was optional. I can't believe I paid 2x the quoted amount for this service. If you take anything away, DONT USE THIS COMPANY, I would not wish this experience on anyone. Customer Service nor moving is their forte. And, DO NOT sign their paperwork saying you are satisfied with the number of hours it took, even if you feel pressured and obligated to do so in front of the movers- it is optional. You Move Me - I urge you to take a look into how your team handles customer experiences. I wouldn't be writing this review if I felt any shred of empathy from this experience, especially Ricky. Signing paperwork in front of movers that are at outside your home, and know your location, saying you are not satisfied with the experience is extremely uncomfortable.
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March 2023 by Katie Zellner
Had a great, quick, easy experience with the team! They made my move as simple as it could be since I couldn’t lift with a dislocated shoulder. Darius, AZ, and David were very friendly and easy to work with. Thanks!!
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March 2023 by Rebecca Dawn
Trevone, Chase and Quan did my move today. They were absolute professionals. Although I don't look disabled I'm very ill, and I couldn't prepare for this very challenging move as much as I'd hoped to. They were able to handle things I literally couldn't physically do, and I appreciated it so much. They got the move done in a little over the quoted time, which is exactly what I was expecting knowing all the stuff I have. They had incredible attitudes and were very kind. Not only would I use their service again, I would highly recommend using them as a disabled person. They may not have even realized how well they treated me as a disabled client, but the care they showed my items and quality they showed in their work meant a lot to me. I had the worst move ever by another company 8 years ago, and this moved restored my faith in humanity. I just couldn't thank them enough. They moved me into storage while I find stable housing.
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January 2023 by Tonya Holland
Twice I have been treated very well by this company. The first time was 3 years ago, they rescued me when my scheduled movers didn’t follow through. During my most recent move, Ricky Haley was so communicative and helpful in setting up my moving day and giving me a very fair price. Chase and Darius were team leaders..those guys and their team were fast AND careful with my things. I highly recommend these guys!
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January 2023 by Jonathan Smith
I really want the world to know how amazing this company was today! I had four of the most professional and amazing movers in the world! If you’re moving ever please call this amazing company! They beat the estimate time and the guys did everything to make me feel comfortable! I am moving again in a month and I absolutely need the exact same team! Zay and his team was amazing!
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January 2023 by John Coutu
Chase And Joseph had me sorted quicker than the estimate, very consciences of taking care of my stuff making sure it didn't ding anywhere. Really good dudes.
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January 2023 by Chabrie Walker
Ricky and Darius were in charge of my move. I’m a single, young woman that hired professional movers for the first time. They were very professional, efficient and timely. They had all the supplies and equipment necessary. They were punctual, and I felt the pricing fit the service.
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December 2022 by Joseph Tressler
Chase and Jose were awesome. I won't ask for anyone else to move. They were punctual, fast and extremely polite and efficient. I rented a storage unit to move into and it was way too small for my stuff. These fellers play real life Tetris and get every single item in the unit. I am extremely satisfied and happy. Will be recommending them to everyone I know for moving purposes. Thanks again guys!
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December 2022 by Cheryl Lyons
We had a great experience with this moving company. They got back to us with a quote right away and had very fair pricing. They were in contact with us up until they arrived and were there exactly when they said they would. The movers were fast but also careful. Will be using for future moves!
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December 2022 by Ark Wang
AZ, Quan, and Dirk were great. Very professional and did the job quick and took real good care of our cross town move. Even on an ice day they moved real quick.
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November 2022 by Sarah Hiller
Chase and AZ were super helpful! I had a small but daunting moving task to get an Armoire to my 3rd floor apartment. They were super quick, responsible, and made sure my furniture was safe! Scheduling the appointment was a breeze and they helped me out. I would definitely use this company again!
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November 2022 by Leslie Channell
This is was the first time I'd hired professional movers and I was nervous but You Move Me made the process clear and easy. Our movers, Chase, Blue, and Josiah went above and beyond. They worked efficiently and carefully with a great attitude. Highly reccommend!
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October 2022 by Seungheon Lee
Best moving experience that we have ever had! The movers were very friendly and respectful of our belongings. We felt reassured by the care with which they moved our possessions. Would definitely hire them again.Thanks Chase, AZ, Blue.
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October 2022 by Helen Bradley
Dirk and Ricky were amazing! They were so helpful and made our move really smooth. We were able to get a quote and book our appointment within a week of calling. And they moved everything in half the time we were quoted! Can’t recommend them enough.
