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March 2022 by Steve Ferry
Dishonest. Inept mechanical service. They failed to deliver on time and we have had multiple breakdowns since delivery. What more can I say.......
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December 2021 by Kamsusi Alhassan
I came across Mrs Katie George when she appeared as a guest on a Forex Podcast in USA. I was listening to and was very impressed with her straight forward approach and the principles of her
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October 2021 by Stefanie Odonata
Awful experience. We rented a forklift from Rob. We rented on a Friday. It worked, at first, but then, stopped functioning entirely. After a while, it would start if you tried starting it for long periods of time and you had to pray it would start. We lost more than two days' worth of time on our machine because it was set up for this specific project. We tried calling several times and our calls were not returned and the voice mailbox for Rob was full so we were unable to leave a message. When we finally got him on Sunday, he said he would not come to pick it up as they do not work on Sundays. They do charge for Saturday and Sunday, but they're not available to fix a broken machine nor will they pick it up. When I explained the machine was not working, Rob stated this was an 'unforeseen' circumstance and offered a 10% refund. Our machine that was tied up due to their incompetence runs at $120 per hour. I finally called the main office and Dennis, the owner, made some excuses but did agree to only bill us for 2 days instead of 4, a total savings of far less than what we lost (16 hours worth of time on our $120/hr machine). We were still billed for all other incidentals including delivery and pick up fees. He did not offer any apologies nor acknowledge our lost income. I would highly recommend being diligent about your dealings with Western Material, Western Engines, and ABetterForkLift.com.
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October 2021 by Stefanie C.
Awful experience. We rented a forklift from Rob. We rented on a Friday. It worked, at first, but then, stopped functioning entirely. After a while, it would start if you tried starting it for long periods of time and you had to pray it would start. We lost more than two days' worth of time on our machine because it was set up for this specific project. We tried calling several times and our calls were not returned and the voice mailbox for Rob was full so we were unable to leave a message. When we finally got him on Sunday, he said he would not come to pick it up as they do not work on Sundays. They do charge for Saturday and Sunday, but they're not available to fix a broken machine nor will they pick it up. When I explained the machine was not working, Rob stated this was an 'unforeseen' circumstance and offered a 10% refund. Our machine that was tied up due to their incompetence runs at $120 per hour. I finally called the main office and Dennis, the owner, made some excuses but did agree to only bill us for 2 days instead of 4, a total savings of far less than what we lost (16 hours worth of time on our $120/hr machine). He did not offer any apologies nor acknowledge our lost income. I would highly recommend being diligent about your dealings with Western Material, Western Engines, and ABetterForkLift.com.
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September 2021 by Katherine Pettet
This company came out same day and has very good pricing. We had another company come out that wanted to charge us triple what the amount that WMH charges. Friendly staff and very efficient!
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August 2021 by TheDane ofDenver
Hands down the most knowledgeable sales staff I've ever dealt with. Their service techs can out do any dealership level technicians anywhere.
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June 2021 by David Antikainen
Great selection of new and used-reconditioned forklifts and pallet jacks!Friendly, knowledgeable and no pressure staff!
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March 2021 by Mark Scott
Same day service on our Forklift was done by Western. A great experience we have not seen from Our old forklift service provider . Dennis is the owner and he cares about his customers....this place is highly recommended.....
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February 2021 by Trucking Stellar J
Dennis is an absolute wealth of knowledge.We had an issue with a starter on a lift in Buena Vista which was purchased from Western.By asking me a few simple questions over the phone, he was able to properly diagnose the issue.The best part was that they made things right without hesitation.Their integrity and excellent customer service has made a huge fan of these guys.
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October 2020 by Quin-Lee Ng
Bought three machines here over the years. Dennis is great. Thanks!
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April 2020 by Nate B.
I recently purchased a used Genie S-85 boom lift from Matt at the Ft. Collins location. Excellent staff to work with and communication was top notch, despite the COVID-19 situation going on around the county. They made sure everything was done just right before delivery and made sure I was completely satisfied. Great place to do business for equipment needs. - Nate, KS
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June 2019 by Joe Carrigan
Ordered a part, they drop shipped it so I didn't have to waste time driving over to pick it up. Great service!!!
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October 2018 by David Rodriguez
Consumer BEWARE!
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October 2018 by tyson antillon
A wonderful local business to buy from! Very honest and helpful and my salesman Kyle Firkins couldn't have been better! He answered all my questions and helped pick the forklift that suits my needs. Would definitely recommend!
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October 2018 by Art Marquez
Extremely helpfull and knowledgeable. I use them for all my rental and repair needs.
