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September 2024 by Andrea
I've been trying really hard to be patient with this Pharmacy because I live in an area with a lot of older people so I understand they probably have a high traffic but they are the worst, this is the worst Walgreens Pharmacy I've EVER used and I've been using them since I became an adult, I'm 50. They have one decent employee she's a young black woman she's very friendly and helpful and nice everyone else sucks. You will wait days for your prescription. I had a prescription called in by my doctor that called for five refills and when I put in the order for a refill three weeks later they told me I would have to wait 4 days because they didn't even have it. Today was the last straw, I went there and tried to get out in front of it and tell them hey I have a prescription in the queue can you please tell me if it's possible to fill that today and how long it'll take. They tell me to come back in 15 minutes and when I did they told me I need to come back in five more minutes and when I did they still didn't have it ready and then when I asked about the drugs she said oh, did you need to ask the pharmacist a question? I just can't anymore, I'll find another Walgreens.
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September 2024 by Annie May
I have been waiting on a prescription for WEEKS. Every time, they ask me to call them. Yet you put me on hold for so long and then I hear you pick up and hang up the phone. I really need my prescription and can't get it. I understand that you're busy, but please answer the phone when you specifically tell me to call.
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September 2024 by Carl B
Really might be the worst Walgreens I’ve ever been in . . . Ever. General Staff not helpful and the store is disgustingly dirty. STAY AWAY!
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September 2024 by Rob
Yeah y’all just some lazy incompetent type of people. Go get a real job
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September 2024 by Sarah Rider
Called many pharmacies looking for a prescription and none had it except this Walgreens! The gentleman I spoke to was very polite and helped me get the prescription moved to their location and it was ready within 15 minutes and it was only an hour before they closed!
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August 2024 by J K
Awful customer service. Best to go up the street a few blocks to CVS. I expect this is one of the many Walgreens that will be shuttered.
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July 2024 by Brazil McNeal
my experience here was horrible!! severely understaffed, waited so long for someone to check me out. there was only one employee with any decency and customer service (the girl w the hijab) and she is overworked. props to her professionalism especially in the photo area. it is also extremely unsafe for her to be working there alone, she deserves a raise for all she goes through. walgreens do better!!
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July 2024 by Serenity Jones
The girl working the Photo Booth you are amazing and clearly the hardest worker! Walgreens get rid of Ridick The worst customer service experience I’ve ever imagined making the photo girl do all the transactions and yet your standing behind the counter scanning cigarettes like that’s More important.
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June 2024 by Andrew
Save yourself the headache and go to the CVS a quarter mile away. This pharmacy is a complete joke
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June 2024 by Trinity S
Worst pharmacy ever! Do not use them! They don't come to the window. We've been waiting in line for 20 minutes for 2 cars ahead of us. They don't advertise lunch break. So we've been waiting 2.5 hours to pick up a prescription. Finally, at the window and the lady is trying to charge us money. She never asked for insurance or verified it. Been waiting for her to hand over the prescription for 10 minutes!! So a total of almost 3 hours. This is the worst experience ever. Hire qualified pharmacist who know what they are doing.
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May 2024 by Zoe
I rarely write reviews on here, but every single time I come to this Walgreens, I am blown away by the incompetence of the staff. Three weeks ago, I had a prescription sent there by my doctor. Three days later, I went to go pick it up and it still had not been filled, and they said it would take another several hours. 15 minutes after leaving, they called me to tell me that I would not be able to pick it up at all, as they were out of stock, and I would have to call another pharmacy and ask them to transfer the prescription.
Over a week ago, my doctor sent over a prescription. I received a notice that it was "delayed" due to insurance. Today (over a week later) I called to check in on the delay and they told me they would have it ready in an hour. When I went to pick it up, I waited in line for 30 minutes, then again at the counter for 15 minutes while they searched for my Rx, then another 15 minutes while they tried to enter my coupon, only to then tell me they wouldn't accept the coupon for the $100 Rx, despite the fact that Colorado passed a law in 2023 capping the price for this prescription.
Pharmacies are a place where people have to go to maintain their health and well-being. If you want to protect yours, I would avoid this location at all costs.
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May 2024 by Marylyn Kautzmann
Do not answer their phone in pharmacy! Waited 23 minutes! I tried 2 other times in 3 hours no one ever did answer! Needs to answer their phone ! issue could be emergency! No stars !!! I called another Walgreens answered phone right away and will have my prescription ready tomorrow morning! This pharmacy needs training on customer service!
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April 2024 by Dana Pepper
Without a doubt this Walgreens is one of the worst. Pharmacy staff is often confused and unable to function. Not sure if lack of training or not enough staff has created the problems. We are switching to CVS on Havana as they have a professional operation.
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April 2024 by Alan Weisman
This has to be the worst Walgreens experience I’ve ever had. Went in to pick up a prescription, the doctor I saw the previous day didn’t send the script in and the pharmacist acted like I was crazy saying there was nothing in the system. I came back later in the day to try for a second pickup, and the same pharmacist wouldn’t let me pick up the prescription because of a 6+ year old previous address still listed as my primary that I couldn’t remember. After getting very frustrated, a manager stepped in and changed the information. I then went to go pickup a few OTC medications and waited at the locked cases for over 20 minutes. I was then told there’s no key to open any of the store cases, so I wasted my time standing there, and couldn’t even get the medications I was trying to buy. I’m not coming back a third time, this store is terrible! Beware!
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March 2024 by Ashley Powell
I've picked up prescriptions at a lot of different Walgreens pharmacies and for the most part they are pretty good, but his location I will not be coming back to you after I get my prescriptions today. When I called to ask a few questions to ensure I didn't have to wait or hold up a line when I get there this evening, the gentleman who answered the phone was incredibly rude. So rude I was having problems finding words over the phone. One of my prescriptions typically doesn't get run through my normal insurance plan, it goes through a different insurance plan. When asking the gentleman if they ran it through insurance, He snapped, just about cut me off, and says "yes but if you want it run through a different plan I won't do that for you because you called 1 minute before lunch." I sat there silent for a second a stumbled over my words as I said "I'm sorry I don't know when you guys take lunch", and then tried to ask two more really quick questions about what scripts were there (again so I could make my trip there quick and not hold up the rest of the line when I go), and he barely answered my questions before rushing me off the phone. I don't think I've ever felt like I've so greatly inconvenienced someone when calling a company before. If he would have said to me "Listen, we go on lunch in 1 minute, I would love to help you out and ensure you get the best service, do mind calling back at X time?" I would have happily said "Of course! Have a great lunch." As someone who works in customer service, you just don't treat people like that. If I could give negative stars I would.
