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December 2023 by Michelle Chavez
Worst bank ever, as we all know it's Christmas and went to buy the last of my Christmas presents and they noted my card as fraud after the first two purchases went to make another and I was totally humiliated and embarrassed. Then talk to the fraud specialist and she was the most rudest person I have ever talked to and I wasnt done she hung up on me, you don't treat people like that ..
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May 2023 by Xavier T
The manager Carla was rude and no help at all , had a bad attitude and I just started my baking experience 7 days ago all because a miss hap on there part
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March 2023 by Camden Logan
Literally when I first moved to Colorado I needed a new bank account. Deposited my last $300-400 at US bank and they took all my money from me for around a week and I was unable to buy food or a plane ticket and I moved here with no friends/family. They stole it because I didn’t have a social security card (mine was stolen in 2018 I have used a passport ever since). My question to them is, then why did you take my money to begin with just to hold it hostage? Truly traumatizing. 2 years later here I am writing a review about the horrific experience with this bank. 0/10 recommend
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March 2023 by Anastasia J
Have been a customer for decades. This location is going downhill and fast. Waited in the front of the line for over 10 min while employees walked around not paying any attention, we were obviously not a priority. It’s unacceptable. The management is 100 to blame for not taking any accountability for their terrible customer service. To top it off they actually shorted me on my cashed check, so glad I recounted the money. 400 short!
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December 2022 by Vivian Caulkins
I wish to God that I never opened up an account here!! I opened the account over the phone and the customer service agent got my email wrong and so I was unable to get my account verified. These U.S banks NEVER answer the phone so you never know if they are opened or closed. They cannot even fix the email mistake made by THEIR customer service department, so the money that I opened it up with is no where to be found!!! Do NOT come to this bank!! Worst bank in the world. Your better off going to the mob to keep your money!!!
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September 2022 by Gold Rush operations
Arman took excellent care of me, got my questions answered, and was extremely professional. I appreciate you!
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August 2022 by Graham Ray
US Bank used to be a fairly normal bank but they’ve gone completely off the rails. They will routinely cut off your access to your own money without notifying you about why. They will hang up on you when you try to find out why your card is being declined. Then they’ll tell you that their automated fraud prevention system does not give them information about why it made a decision to turn off your card. So if all of that sounds like how you want to spend your time then US Bank is the bank for you. Personally I’m swapping to a competent bank but wanted to let everyone know if you enjoy misery and being cut off from your money and representatives with enormous attitude then USBank would love to have your money (so they can prevent you from getting access to it).
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July 2022 by Graham R.
Do you enjoy having your card and access to your money revoked while you're trying to do perfectly normal transactions like buy groceries? Do you enjoy phone representatives transferring you to automated lines that don't work? Do you like getting hung up on when someone claims they're going to transfer you to the fraud group? Do you enjoy being completely unable to get information about why you're not able to access your money once you do connect with the fraud department after four phone calls? Then you will absolutely adore US Bank. They will turn off your card with no notification and no attempts to contact you then have an enormous attitude problem when you contact them to ask what happened. Then on top of that they will tell you that they are unable to provide information about why your card was turned off due to supposed fraud because they use an automatic system to detect fraud that apparently gives them no info about why it made the decision to turn off your card. I'll be finding another bank but if this sounds like the banking experience you're looking for then US Bank is the company for you.
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April 2022 by evgeny belyy
Rese was extremely professional and helpful. Aldo the nicest teller I've ever worked with
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April 2022 by Shalom Home Health Care
Banker was inside but didnt help me with wire transfers. Stated they dont do on Saturday.
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September 2021 by A J
US Bank has became as much if a joke of a bank as Wells Fargo. Their banker and tellers are untrained, Clueless, and should not be dealing with anyone's finances. Their managers are unprofessional, lazy, and don't know how to manage. Very disappointed in US Bank. And I will no longer trust them with my funds, or credit.
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September 2021 by Anastasia Yagolnik
The worst experience ever!!!! We wanted to open a new account. They make us wait 30 minutes just to tell us that there are no bankers who can open account for us. 0 customer service. Rude representatives.
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February 2021 by Tracey J.
US bank use to be an excellent bank. They are not to be trusted. I asked for a reserve line pay off and was given an incorrect amount because they did not give me the interest. So I still had a balance and no one would charge it off. So I paid that amount and now I have another interest payment due! I am sick of them sucking every penny from me and not taking responsibility for their errors. Every time I pay it off there is always another interest payment! What kind of scam are they running? I will NEVER EVER bank with them again and I advise you not to either. I have been a customer for over 25 years and it means nothing to them so they mean nothing to me! No customer service at all. TAKE YOUR MONEY OUT OF THAT BANK AND RUN!!!
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October 2020 by dinesh guragai
I was here at 4 pm n they r already close n again I come next day for for safety box. She said they take by appointment ?
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September 2020 by anh t
honestly for how long you have to wait is ridiculous.. i have to wait almost 45 mins for them to help me. ??
