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January 2024 by Nayeli Ortiz
Very bad experience, the person who served us, a dark-haired person, looked at us so badly that not even the check wanted to change us since we arrived. He looked at us ugly, giving less attention to people, bad attention, feeling less valued, bad treatment, I don't know how they can hire people like that.
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November 2023 by Keisha WallsD
I love this bank they have helped me at every turn and they know me by name they are the best
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August 2023 by A Ash
The manager, Brooke M in five points is fantastic, knowledgeable and thorough. Thank you Brooke ?
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June 2023 by Jeremy C.
No bank tellers. Only personal bankers?! Have one at least. They were not helpful either. Worst. Bank. Ever.
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April 2023 by Patrick McDevitt
I’ve been on the phone with this bank for an hour. I’ve been told twice the email I’m requesting would have been sent within 10 minutes.How is something to simple taking an hour?There is clearly a lack of staff
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February 2023 by julie
“Says 24-hour banking but you cant acess the ATM unless they are open.”This Review is from 4 years ago (not from me)The card swipe at the door does NOT work. Meaning the atm is not 24hrs because you can’t open the door.Usbank could you fix this? It apparently has been 4 years an issue.It should not be advertised that there is access to the atm 24 hours.
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December 2022 by Santino Flores
I went to deposit $1400 into the atm and received a receipt stating that it couldn’t deposit or return any of my money to me. I am already late for rent and it is Christmas time and all that I am being told is to file a dispute but it can be up to ten days! This doesn’t help me or my family! This whole situation is absolutely devastating! I can not believe that this bank is able to do something like this to a single father and his family and that I’ve been made to wait for such a long time. Absolutely horrible business.
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September 2022 by Von Perignon (DKnucks)
Great experience down at the branch helped me through a tough time Thank you; Ms Laneeta & sorry for being hard headed ?
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June 2022 by John Custis
My account has been closed with no explanation. The CHURCH ACCOUNT.... It's been going on for a week with NO ANSWERS!!!! Payments are stopped and behind and there's NO MONEY!!! It was suppose to be overnight mailed 4 days ago. I took 2 hours out of my day yesterday with ZERO EXPLANATION OR HELP! I was told the account would be reopened within 48 hours due to the mistake by the bank. I just called and was left on hold by "my banker" (withholding name FOR NOW) as she went to get the manager. I held for over 15 minutes. SHE NEVER CAME BACK! No account. No money. No reasons. I can't wait to be done with this. Not recommending to ANYONE!
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September 2021 by Danny Kneller
U.S charges my business account an average of 200/month in fees...My personal acct . Zero..h.mmmAmong many other things very disappointed...closing my accounts as well
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August 2021 by Ava M
This company is a scam !
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May 2021 by jord'n fairchild
Best us bank. The tellers are amazing. They are aiming to help people and build relationships!
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May 2021 by Savannah Burr
Went in to open a joint account with my husband and we found out afterwards that the lady helping us lied to us about several things to convince us to open up a new credit card. Very disappointing experience.
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March 2021 by Phil Zavala
I have been banking at this branch for over 15 years. I cannot tell you how many times the teller, business bankers and even the manager have gone above and beyond to help.I can honestly say that if I need to get something accomplished inside of the branch I will drive across town to 5 Points because I know that they are always more than helpful.THANK YOU 5 Points Branch for being there for us during these trying times.
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February 2021 by Steve M.
I've been a US Bank customer for many years. This is my favorite branch by far. The people are very nice... especially the security guard. In the time of COVID he does a great job of organizing social distancing and he's super sweet. Always a smile, always watching out for the customers. They have hand sanitizer everywhere to keep things safe.
