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June 2022 by Melissa Mueller
The box is INSIDE the building, between the front desk and the Starbucks. I had to ask because it's down this weird hallway, but the guys at the front desk were really nice!
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January 2022 by ooplopoo
Staff is awesome and efficient.
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October 2019 by Don J.
Don't ship from here, store gets insurance claims for broken packages every week, and takes around 3 months for you to get to a resolution. Safer to use any other UPS store, or FedEx.
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August 2019 by hey soda cola
As far as drop boxes go, I've seen better. Save yourself some grief and effort and find a legit drop box or an official UPS store to ship from.
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July 2019 by Michaela G.
Walked a decently long way to get there during my lunch. Arrived and there was no one in the store- the store was open but left entirely unattended. There was a sign saying they were out and to call/text a phone number. I called and texted the phone number but no one responded. I waited for 20 minutes with no one in the store and finally left because I had to get back to work. Multiple customers came in and left while I was waiting as well. Wouldn't go here if you don't have a long time to wait!
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March 2019 by Mila B.
I stopped into this store to ship extra meeting materials back home. Their store is easy for Uber/Lyft drivers to drop off. Which was essential as this was the day after the bomb cyclone winter storm. Andrew, is who helped me. He was super friendly and helpful. You can tell they all work as a team as everyone seemed willing to help keep the customers serviced efficiently.
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February 2019 by N Abr
I called into the office and I asked to speak to a manager and all of them were allegedly out of the office. The representative who “helped” I found her to be completely useless and of no help. I had a package scheduled for pickup between 10-noon and no one came and no one could tell me why they never came. I would highly recommend fedex compared to the lack of service and communication ups has to offer.
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January 2019 by Keith Walley
This is not for shipping services or dropping off packages. I talked with the concierge and it is actually just where the UPS person drops packages for the tenants of this building. There is a ups store inside the Colorado convention center that is only a few blocks away if you want to stay downtown
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December 2018 by Eilish Forward
Impossible to find on your own. Ask concierge.
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December 2018 by Mark Vaughn
Place was closed at 6:15 with people inside although it said 6:30
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December 2018 by Andy Saavedra
Could not find the store
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December 2018 by TheWillzy
No phone number listed
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November 2018 by Jeremy R.
Friendly service and great location in downtown Denver. Dropped off a package and was out the door within seconds. FYI - they are located in the lower level of the Hilton @ 18th and California...just take the escalator down and make a u-turn.
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October 2018 by Dayne G.
I had paid UPS to have something shipped here and went to pick it up as soon as it arrived. The clerk charged me another fee as I picked it up for "receiving/handling"--her reason, that they "have to log everything, sort everything, etc". Sooooo, I'm guessing they carry the UPS name but they're independent--that the actual UPS experience/service stops short of the door? Paying another fee to receive a package that I paid them to ship ... yeah, I'm enchanted lol.
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September 2018 by Spencer G.
I shipped a box to myself in NY with shoes that I bought while I was visiting Denver for a work conference. I shipped them because I didn't have enough room in my luggage. When I received the package the shoes were gone and just the empty shoe box was inside the shipping box. I called the UPS store and spoke with Ashley who was the same employee that printed the shipping label. She was super unhelpful when I asked her about it and she also put in the description that the contents of the package was tshirts and magazines. Since Ashley put the wrong description in I am unable to file a claim with UPS to get my money back. The shoes cost me $200. I would bet that Ashley stole my brand new shoes!
