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August 2024 by Jeffrey R
It's real and open August 2024 nice dude it is downstairs u turn under escalators. They have a nice ups sign on the wall
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July 2024 by Michaela Outzen
Do not go here. I have gone to this location four times in the last two weeks all during their scheduled open times, and no one is there. Complete waste of time. I don’t even think this is an open store based on never seeing anyone there!!! And no one answers the Phil either. Go anywhere else.
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July 2024 by David Plakorus
Went to this location during business hours with a prepaid label. After walking through an open door with no signs noting any closures posted anywhere I am informed that they cannot accepted packages. I ask why you which the employee replied “No explanation-just because” I then asked huh and he said again “not accepting packages”. I have never had such great communication and service (HA!).
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July 2024 by Brittany K
Service was fast and friendly. Location was hard to find. The UPS store is located in the lower lobby of the Hilton hotel, tucked in a corner by the elevators.
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June 2024 by natalie raffaldt
They went through my package and took half of my souvenirs. I do not recommend this store.
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May 2024 by cold jess
Worst store I've ever seen
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March 2024 by Juan Gomez
A disgusting place a lady who takes care of bad terrible service, you go to the business to have services and it turns out that the lady who attends is racist discriminates against migrants thinking that we do not pay tax to us they also discount us on our work. She goes out with this type of comments when she is there it is to serve the public not to discriminate she should look for a better job that lady. not recommended that disgusting person
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March 2024 by Carolina Martinez
The staff there takes care of you very well, they help you, I loved it, I recommend it ❤️
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February 2024 by Kimberly Donars
Horrible store. I shipped 2 packages to here for my friend, when he went to pick them up the clerk insisted on collecting a $65 handling fee. When I called to find out why she screamed at me, refused to give me her area supervisor’s name and number and hung up on me. The store I shipped from tried to contact her on my behalf 8 times and she refused to answer the phone. I tried to call corporate UPS to file a complaint but they kept shuffling me around telling me to call different numbers. I have had only very good experiences shipping to other UPS stores around the country. No one else has charged me “handling fees” but corporate UPS did say they can. But it’s usually $5 not $65.
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February 2024 by Shana Baker
This store is holding packages and calling the charge a handling fee (due) despite all postage being paid for shipment. No customer service and needs an audit.
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February 2024 by Paul Richardson (TheHomeWizard)
Packed & shipped
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February 2024 by chijie wee
Excellent customer service!
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October 2023 by Benjamin Baldwin
0 stars
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September 2023 by Various Coyotes
Spent 20 minutes looking for this location. It is impossible, the Hilton employees instructions are useless.
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September 2023 by Robert Wolff
Spent 20 minutes looking for this location. It is impossible, the Hilton employees instructions are useless.
