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August 2024 by Jenny Arribau
I've been with UMB for many years, and all of their staff has always been respectful, helpful, and effective at meeting my expectations. I recently had a hacker gain access to my email, and through it, they managed to register a device to my online banking account, which was really scary. Fortunately, they did not get into my account because I had 2-factor-authentication set up through my phone number. As an extra precaution, UMB put my online banking on hold, and my account on fraud alert. They also had me set up all new accounts, which I've learned was a necessary step in securing my accounts. While I thought this process would be time consuming and difficult, UMB's Sara Arends at the Colfax location made the process smooth, efficient, and because she was so kind, even pleasant. Thank you Sara and UMB as a whole for helping me keep my accounts secure, and making banking with you a positive experience.
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July 2024 by Eric Mulder
Spoke with Chris over the phone, he listened attentively, and gave me all the information and links I needed to get started. An absolutely wonderful experience
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April 2024 by Bonnie Ferrell
always friendly and helpful.
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February 2024 by BigWeerm Shrimps
In 1 simple sentence, this is the worst bank EVER. It is absolutely NOT a simple bank to deal with.
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January 2024 by Midtown Maniac
I went here to open a safety deposit box and setup a direct deposit account for my social security and to pay my bills from. I'm retired so I only run about 50 thousand through the account annually.. they told me they had no safety deposit boxes and sent me away..
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December 2023 by Alphonso Gonzales
Very friendly tellers, well lit parking lot.
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December 2023 by A Gonzales
Very friendly tellers, well lit parking lot.
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October 2023 by Larry Baily
The customer service at UMB's Mountain States Branch is alway excellent!
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October 2023 by Linda Theus-Lee
Perfect. Kind customer service!
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October 2023 by Gerald
Not happy as of yet
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October 2023 by wade heying
High fees.
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September 2023 by Bot Bot
He processed our request for Notary Public assistence in a timely manner.
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August 2023 by b copper
Banking here for 47 years & still would not change.
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July 2023 by Omari Trimble
Location, conveince, staff, services, and atmosphere are top notch.
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June 2023 by Don Marsh
I use the drive thru at least once a month. Fast efficient, I have ready access to cash from my account. Couldn't ask for more!
