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April 2021 by Josh Stewart
Excellent shop to work with. The counter installation was well timed, fairly priced and used great materials. The installation team communicated extremely well and kept me informed thru the process. I would highly recommend.
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April 2021 by Josh S.
Great shop! They have a nice design showroom for creating your kitchen or bath with very helpful and insightful designers. Their products are top notch at a fair price. Installation was well timed and well communicated. I would highly recommend. ... Read More
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April 2021 by Josh S.
Great shop! They have a nice design showroom for creating your kitchen or bath with very helpful and insightful designers. Their products are top notch at a fair price. Installation was well timed and well communicated. I would highly recommend.
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April 2021 by Jason W.
I am the V.P for a general contractor in Denver, Colorado and this is my experience with the last and final job I do with the Top Shop (aka American Cabinets and Flooring) I used the Top Shop for my cabinet needs on a project that started May of 2020, it was a $15k kitchen remodel that was a nightmare from the start. They had a sales guy come out measure the kitchen and tell me he had everything he needed. I then talked to Rob Berger (sales manager) when I was ready to order and he informed me that they fired that sales guy because they didn't have the paperwork for my job among other jobs and would need to come out and measure again. I then meet another sales guy out there and he again measured the kitchen and said he had everything he needed. I trusted him and placed the order with the Top Shop. They were only supplying the cabinets as they don't have installers that are good enough to install per Rob. I received all the cabinets in late June and when the delivery guy called me and said he put them in the garage I was a little taken back as I had guys working at the house and there was no such delivery. When I called him back he said "oh I put them in this open garage but it was the wrong house" So they just threw them back in the truck and brought them to the correct address. Now comes install day. I went to the garage where the cabinets were and began to lay them out throughout the house where they go. I got through all the ones I could and found out there were over 15 doors that were ordered or made wrong and I had over 15 doors I couldn't use, complete cabinets that were never ordered that were delivered and a complete mess. They sent that same sales guy out who did the first order to get the correct measurements of what was wrong and to re-order. Well the delivery came again and I had to drive an hour to go pick them up at their shop. I picked up the doors and made my way to the jobsite. Well of the 15+ doors 6 were correct and un-damaged. This would become a reoccurring theme over the next 8-9 months I would receive a door here or there, some would have cracks, one would be good all the while I or one of my guys would have to make the hour long trek to their office then to the jobsite (you know we all work for free and gas is free so this wasn't a financial burden at all) Well today April 5th 2021 I finally received my last door albeit it still has paint cracks where the door stiles come together that I will have to pay a company to fix because they say this is "normal" I have asked them to cover 8 of the trips we have had to make, we made probably 12-13 and a $500 customer inconvenience charge so I can give my customer a gift card for the year long inconvenience this has caused and they simply refused. I talked to the owner Chuck Liss Jr and the sales manager Rob Berger on several occasions and they say that the manufacturer won't do anything. That's funny because I bought and paid the Top Shop for the product not the manufacture. Do yourself a favor and don't go anywhere near this place. They will take your money and blame everything on the manufacture. Seek out other companies and stay away from this one. Chuck and Rob have zero customer service skills and don't care about the customer. I normally don't write bad reviews but when asking for a little something for the year long troubles and to be told it's not their responsibility made me feel compelled to make sure others don't go through what I did.
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August 2020 by David Jose
Liz is a badass!!! She makes that place run smoothly. Thanks for what you do!!
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October 2019 by Alias Fakename
Work there. Good shop, decent people
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May 2019 by Yvonne DuPont
We were unable to use the counter top. We asked for our refund and they haven't given it to us and it's going on a month!
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March 2019 by ashley wynn
I had my full kitchen redone last month and I'm so happy with the outcome. Everyone in the company was knowlegable and great to work with and it was installed quickly. I highly recommend this company!!
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March 2019 by Ashlie Ordonez
Just had my kitchen redone this company is on top of it! I'm super picky and type A they worked with my demands and made this a stress free process thanks top shop!
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October 2018 by Jen Heider
HORRIBLE experience, STAY AWAY - I paid in full 6K for countertops that were cut wrong (not given the overhang I paid for), installed a whole 1 inch off/ crooked, backsplash was missing/ never got installed, multiple other problems that took weeks and 2 "techs" coming out to assess while wasting my time so my construction can't move forward, my kitchen can't be used, my business can't open... for over a month
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October 2018 by Jennifer H.
My countertops I paid in full for back in July were cut to the wrong size, entire huge counter was installed completely crooked, off 1 inch all around, backsplash never even showed up on the truck, multiple other issues. The company had to send 2 people out to confirm their mistakes, and it was like pulling teeth to get them to agree on replacing the counter. The other counter also was low quality, huge streaks could not even be cleaned off with acetone. They would not give me new material that was in stock and told me I had to wait another 3 weeks. Beware, they take your money, provide poor quality control so you have to project manage the entire ordeal, then try to put the blame back on the customer. I am a fair person and was treated unfairly - having to "fight" and "prove" these mistakes while in the meantime I don't have a working kitchen since no appliances fit, my remodel is at a standstill since plumbers cannot hook up anything. If you value your time and money you will go elsewhere. I found another company that took care of the entire project from start to finish professionally in 1 week.
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March 2015 by Dawnn Short
We had to have a defective carpet replaced and Top Shop was the vendor. After 5 months of calls/emails for warranty info and ordering and install the carpet was finally installed - and the crew caused damage to our house. We are still 2 months after the install/damage and Top Shop is refusing to fix. I've had to obtain an attorney to get this resolve (still on-going). Horrible customer service and absolutely no care about quality or integrity!! BUYER BEWARE!!!!! (I gave them 1 star as I cannot post this review with zero.)
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March 2015 by Jeremy Bettis
They don't know how to return phone calls or make appointments at all. The countertop is fine, but I hated every moment I had to talk to anyone at this company.
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December 2014 by Denver D.
Do yourself a favor and find another company to conduct your business. I am a residential contractor and was interested in ordering cabinets for a project, with more projects in the pipeline. Getting any feedback from this company was impossible. When I did receive pricing, it was as generic as possible. Cabinets, Tax, Total. After nearly 2 weeks of trying to get an itemized breakdown, it was sent to me through a pathetic email, and as it turns out, he didn't have all of the cabinets I needed in the quote. Clearly they are too busy to appreciate the business or the value in customer satisfaction. Your time is valuable. Spend it in a more productive way and spend your money elsewhere.
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May 2013 by Jeff J.
I used the top shop for quartz counter tops in our kitchen remodel. I thought, at first, they would be great. I provided a draft and plans for what we wanted asking for a radius on the island near the refrigerator. What I got was a perfect square. I got excuses, reasons for it and guarantees. I still have at rectangular island and they won't return my calls. They haven't given a solution, putting the onus on me to give a solution. I have called multiple times and now am being ignored. Save the time and look around, the time spent will be better.
