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November 2024 by Dumb Idiot
Strong date vibes, old school, very classy. Kind of cheap wood in the elevator. And not so great with the refinishing of the paint. Plus a room we got into was unfurnished. Wait staff was absolutely fabulous, 6 out of 5 stars, easy. But the charcuterie board we ordered, less than sub par. Unfinished even. Not classy. We’re pretty sure those were planters mixed nuts as well. And quite possibly all from a Costco run. Oh, and the jazz. Very good stuff, very classy. Would recommend.
Food and drinks: Meh. My mocktail was basically a lemonade.
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November 2024 by Ryan Roe
Here for a conference. The Service was outstanding. Lito took care of our group and did a phenomenal job.
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November 2024 by Lindsay Williams
I live in Denver, and attended a training class at the hotel. We were well taken care of during the four days by the team assigned to provide food and ensure we had drinks and snacks. Lito provided excellent customer service, above and beyond what you’d normally expect. He was fun to talk to as well! He was very friendly.
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November 2024 by Jason Keith
Attended the MSCA conference at the Brown Palace Hotel. Experience and customer service was top notch. Lito was such a wonderful host, and provided service as you would expect from a 4 star hotel.
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November 2024 by Mark Green
Check in/out was efficient and friendly
Parking is a little pricey but this place s to be expected for downtown Denver
Lito was a great server, friendly, funny and a hard worker.
Would recommend staying here for any conferences or downtown activities
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November 2024 by Josh Livengood
I stayed at the Brown for a conference. Lito gave us phenomenal service over 4 days. Preparing breakfast, keeping water and coffee full, supplying snacks and staying for dinner.
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November 2024 by Ron Graves
The atmosphere and service is 5 ????? STAR EXCELLENCE. I must give a big shout out and Thank You to LITO!!! We could not have asked for a better service experience. He went over and above to cater to all of our needs during our 4 day conference. The historic Brown Palace atmosphere provides a comfortable and authentic experience.
Nearby activities: Walking distance from the 16th street mall centered in downtown Denver.
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November 2024 by David Geith
We had a 4 day training conference and the service and food were amazing. @Lito was attentive to everything we needed. He was amazing.
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November 2024 by Raquel Archilla
I stayed here for a conference and the service provided by Lito was amazing! He was so attentive and friendly. The hotel was beautiful and took me back to its history. I will definitely be staying here again!
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November 2024 by Joel Miller
Lito was our server for the duration of our event at the hotel. The event spanned over four days and he was there the whole time working longer and harder than anyone else in the hotel and would bend over backwards to take care of anyone. Lito was the highlight of our event.
Noteworthy details: Lito
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November 2024 by Adam Rogers
The rooms were fairly nice. The service from Lito every day was amazing
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November 2024 by Scott Weber
We were there for the MSCA conference and what stood out the most was the service by Lito. He took care of our group all day and in the evenings. His work ethic was second to none and had one of best personalities. He was fun, energetic and very caring.
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November 2024 by Jake Schainost
Our conference in the central city room was really nice, specifically Lito took great care of us
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November 2024 by Carra Riley
We went for high tea!
The service was delightful and the experience made us all feel elegant!
The presentation was beautiful and cucumber sandwiches never tasted so good!
Food and drinks: The High Tea is a memorable experience!
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November 2024 by Bryan Howell
We love the Brown. Well, we used to love the Brown. Originally from the Denver area we still go back annually, and always stay at the Brown Palace. It was such a pleasant throwback to a grand and elegant past. High tea, concert grand in the lobby, quirky but well maintained guest rooms, attentive staff, a cigar bar, the Ship's Tavern. In the past few years we have experienced and observed a slow decline and decay in the Brown. When arriving you used to be greeted instantly by a valet who tended to your car, and a bellman who tended to your bags. Now you wait until a valet either is available or has time to get to you. And your valet then becomes your bellman. Eventually. Hence "if available". Once checked in this last time we got to ride the pretty rough service elevator hidden behind normally closed Staff only doors, because one of the two elevators was out of service and had been for months. Having read about ongoing issues with the Brown, and based upon our last couple of stays, we were leery of staying in a standard or mid level room. The last couple of years our rooms had shown much wear, nicked woodwork, stains on carpets, loose fixtures in bathroom, stuck closet doors, etc., etc. We booked a Suite on one of the upper 2 floors, which we understood had been renovated, and they had been. Very nice, but,,,,little things. No top for the ice bucket. Before, when arriving in the room the bellman would get you ice. No more. Problem, we were on 8. The closest working ice maker was on 2. And don't forget that service elevator..... Maybe these sound like first world problems but when paying for quality and service one expects same. Sadly you no longer get that at the Brown. This will be our last stay until whomever owns it brings it back to its former glory. And it truly pains us to say that.
