-
January 2024 by ismael mar
Very expensive service and phones
-
January 2024 by Gonzie Turner
Great service. I got the phone I wanted. For the trade-in credit, I got a case, Bluetooth speaker, and screen protector. Briana did great!
-
December 2023 by genette bravo
I went to this store because it was open until 9 p.m. on Friday, Dec 1st and Sat, Dec 2nd. I arrived to a closed store, they even had two employees sitting in there after 8:40, but not open. Very disappointed since the hours were a specific edit by the store. Looked nice and new, too annoying that they were sitting in there closed when they said they were open. It won't let me edit the hours for others to not get screwed.
-
November 2023 by Michael Cherino
After visiting the 3800 Store where customer service has a lot to be desired, I went to this location to add a additional line and was provided excellent customer service from Arcley, apologies for misspelling her name but I wanted her professionalism to be recognized. ? satisfied with the service provided by her at this location. ????.
-
October 2023 by Desiree McConnell
For me the baseline of any good store is customer service. I walked in wanting to buy the iPhone15 and none of the employees greeted me, said “we can be with you soon” or anything. It was almost as if I was invisible. To me, that’s incredibly rude. I’ve been a customer since 2011 and expect better service than that. I came down the street to the TMobile in Stapleton and the customer service was like night & day. They were just as busy but assured me they would be with me soon. Maybe 10 mins later, the gentleman helped me and got me what I wanted. It’s that simple.
-
September 2023 by Momo Marie
I came with my family to get our service switched to TMobile and our customer service rep, James, was absolutely amazing! He was very patient and kind and you can tell he is really happy helping people. He was also very knowledgeable not only about T-Mobile services, but other topics related to our questions as well. If I ever need to come in for assistance again I would want to come back to this store. This is the kind of customer service I wish I could see everywhere. Thank you so much again James!
-
August 2023 by Katherine Lopez
Alex was so patient and helpful, helped my mom out as well and we appreciate her work ethic <3
-
July 2023 by Adam Marion
Walked in and out in minutes unlike Xfinity where they have NO seating and rob their customers
-
July 2023 by Adam Kraft
The person was able to help me more than the other location was.
-
June 2023 by Thomas Gardiner
I can't thank them enough. Traveled back here for my father's funeral and my phone completely died, no charge, no response. The staff helped and got everything fixed in under a half an hour. They were clutch in a very tense scenario and I am grateful beyond measure!!
-
June 2023 by Ken Reeves
The manager was super helpful. They were very knowledgeable.
-
June 2023 by Joan Kalista
Love love love the customer service at this store! I've been with T-Mobile since 2017. I'm not very tech savvy and the employees at this store are always ready to help with a smile on their face. . This last go around. Paul went above and beyond getting my data transferred from my old phone to my new phone. And I didn't even buy the phone there. He was great, very knowledgeable , patient, and tenacious. He was kind and never made me feel awkward when asking him questions. He is a gem and t mobile is lucky to have him in their team. Thanks for all the help, Paul, and for not giving up!! My phone is working great!! Joan K
-
June 2023 by Angie E.
Victoria was amazing! Excellent service. Problem solved!
-
February 2023 by Chad G.
Paul was great. Helped transfer my phone over and was fast while doing so. I plan to use this location when I do my upgrade this fall.
-
November 2022 by Mayra Lazarin
I was in there to purchase today and from the moment we step in it was a bad service , nobody welcome us in waited for aprx 15 min and nobody even looked at us or tell us be right with you or nothing. We bought 2 phones at the end we still didnt get treated well . I really hated the way they treated us.
