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November 2024 by Jaleel Conway
I came in late off a 15hour work day with 10 minutes until closing and Jim didn’t treat me with the I’m getting off attitude. He answered all my questions and went above and beyond to assist my late needs. Great Customer service
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November 2024 by Leroy Lucero
I've seen other reviews and it's bs what do you call it an intro rate or a change of rent because cost of living went up around the neighborhood that what I was told when my rent almost doubled in price. Then wanted to transfer us to a cheaper unit. Like wtf!
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November 2024 by michelle clendenin
Nathan was really patient and kind. I was quickly set up with a unit, and was able to move in without any issues. Three times he had to help me, because I couldn’t figure out the locking system. Super nice person, very helpful too. Location and price are the BEST in town
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October 2024 by Lauren Hackett
This place is awesome, it’s super cheap, secure, and easy to find! They have carts for you to load and it’s very clean. The staff specifically is amazing! We came in on 7/20 around 9 am, and the manager was so helpful and kind. He walked us to our unit, let us borrow lock till we brought ours in, and answered all our questions! Would recommend this place!!
Update as of 9/24/24.
We are extremely dissatisfied with our service. We were never told that our intro rate was an intro rate and now our cost has almost doubled. Now when we went to see what we could do, we were told we could move floors to get a couple bucks off. 1) we should have been offered the cheaper ones on alternate floors in the first place and 2) it should be abundantly clear that this is an intro rate. We signed up in person and walked through everything with the worker and he never told us this. It felt sleazy and like we were taken advantage of because we were in a rush. It also felt wrong to not let us know that other floors have cheaper rates when we went in there looking for cheapest possible unit.
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October 2024 by H P (Phlash)
I really liked this facility when it was new and under the brand StorQuest but since they’ve been sold to SecureSpace it’s been poorer service and crazy price increases, despite moving to a smaller unit. One representative offered to send a request to corporate to keep my lower rate, and said the chances were good because they had several empty units in my size. The request was denied, unbeknownst to me, and now I suspect that they are gouging their existing customers to pay for the emptiness. How about stopping the gimmicky prices, and actually be competitive? This is a great location, and a nice facility, and I really don’t want to have to empty my unit, but I'm not willing to be ripped off over their poor business practices.
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October 2024 by Laurel Gaeddert
Good storage unit, but astronomical price increase and periods without promised access. I rented a storage unit month to month as I was unsure how long I would need it. In one year the monthly price more than doubled from $43 to over $100 monthly. Also, they say that you have 24/7 access to the unit but that was not the case. I was unable to access my unit over thanksgiving holidays and no notice was given to communicate periods of in-access to tenants. Lock in a low rate or go elsewhere...
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September 2024 by Professor Zorch
This place is a SCAM. They will draw people in with a very attractive first-three month special in which after that period your rent will go to the “normal” rate. You will pay that for a month and then they will “re evaluate” the market price of just your unit specifically. They will increase that price by another 50% with a bare minimum notice. What they are doing here should be criminal and any person inquiring in renting from this company should look for another option.
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September 2024 by Sherri Lambert
The staff is always very helpful to me when I go there! No problems at all!
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August 2024 by Peter Widmer
Excellent customer service and management. Numerous improvements and policies have been in place to bring additional value.
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August 2024 by Diane Galyon
Absolutely recommend this facility. Jim is wonderful! He was so very helpful in getting us what we needed. Clean facility. If you need a unit, talk to Jim!
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August 2024 by Garret B
Had to move a few things in short notice I was able to get a get deal on a move in special.
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August 2024 by Denise Louix
My experience with Secure Space, and Manager Jim Cossack has been tremendous. I wish more people in every service sector had his people skills, patience and knowledge. Additionally, the building is always clean and securely managed, which is a HUGE benefit for me knowing that my belongings are protected 24/7. I’ve had my fair share of horrific experiences with storage facility employees and unpredictable environments due to their lack of living up to their responsibilities and promises.
BIG SHOUT OUT TO JIM COSSACK!!!
Secure Space and it’s customers are lucky to have this rare piece of mind coupled with “above and beyond” Customer Driven Service. Thank you Secure Space and Jim!
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July 2024 by Simon Lee
I cannot recommend avoiding this place strongly enough. Shady place and way too expensive for what you get. It's a lousy location with homeless folks and drug addicts hanging around out front. They don't have enough hand carts, often requiring you to bring your own or show up later at night to have access to one. Also, watch out for the low-price gimmick they use. Online pricing isn't permanent here. It's for one month. Lol. Or two unless your first month is prorated. Who gives 50% off for two months but the first month is counted as a full month when you rent on the 18th?
These shysters do. That's who. I'm moving overseas and thought I'd found a good spot to secure my things while gone for 10 months. I was wrong. I'll be moving again before I leave the country courtesy of this joint. However, I will save almost $100/month on the same size unit in a safer spot where I won't get hassled for spare change and have to dodge characters who looked like they walked off the set of Night of the Living Dead.
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June 2024 by Stephanie Vaughn
Hi, my name is Miss Vaughngreen and I am a person who rents from secure storage in Denver Colorado off of 38th and cut back and I think they’re doing a wonderful job. I’ve been with them now for almost 4 months. Thanks so much.
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June 2024 by Katie Martin
Very lovely service. No issues.
