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November 2023 by Danny Bennett
Tried to have them cut the remaining slab left over from our kitchen. They sure do make sure they get paid up front. I assume because they suck so bad and want to make sure they get paid regardless of their work.Had issues getting the seam put in the correct place. Person I was dealing with was never available. They supposedly sent to cutting before we had the seam the way we wanted it. Asked for photo of what they actually cut before they arrived. Manager didn't send.Didn't arrive for initial scheduled install date due to issues with layout. Manager said she would let me know when they were coming and never called. I left work and ran home to unhook plumbing. Installer left and said he would be back in 1.5 hours. Never came back.Called manager and she said he would be here at 3 to 4pm. So i left work again. They never showed. Called manager again she said he would be here on Saturday at 8:30. It wasn't ideal since its wife birthday and we had plans. At this point we had no running water in any of our bathrooms waiting on them so we agreed to Saturday. 8:30 am came and went. No installer here.Called manager again. She texted back and wouldn't call. Said they wouldn't be here for at least another hour. At this point we are looking at around noon, if they show up. Plus install time. Another day wasted.Good thing for them I paid them upfront. Worst customer services I have ever had from a contractor. I deal with contractors on a daily basis.The guy who measures is great, everyone is pretty much horrible.DO NOT USE
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November 2023 by lisha Viallpando
DONT DO BUISNESS WITH STONE CRAFTERS!Horrible customer service. These women do not care about there customers. They say they'll call back and never do. The supervisor or manager is always in a "meeting" and never return calls. I cannot believe this is even an existing company. Fast food companies have better service then they do. On top of the bad service the installation was just as bad.Services: Kitchen countertop installation
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October 2023 by Erika Navarrete Nagle
This is way overdue, but I wanted to follow through with my review for these guys. The natural dolomite marble stone they provided and chose for me is STUNNING, but my review is specifically for Linda. She's the mover and shaker around there and was awesome to work with. She's sharp, she knows her field, she means business, and she was impressive on the digital/layout side of things when choosing seams and orientation of veins, etc. What I appreciated most throughout is you can tell Linda truly cares and wants to get things done right. She also recommended our sink, which we love. Yes, I had to follow up a lot like another review alludes to, but I'm the type to follow up a lot anyway. People are busy. It's fine. The team of installers were great too, especially since my island piece was a massive "jumbo" sized slab. I was so nervous for them getting it in and they made it happen. The only thing that bothered us was the carelessness in tearing out the old granite. They simply ripped the granite off (instead of cutting the adhesive along the cabinet first) so a bunch of the cabinet material tore off with it (the panel where the double ovens are). They never fixed it. Thankfully the long term plan is to repaint the cabinets, but in the meantime it's a nuisance to look at. So that area can use improvement. But in the end, I would shop from Linda everytime even if she moved on elsewhere. Thank you!
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August 2023 by Jodi P.
I was told there was a big remnant sale, and that I could get my job done between 800 and $1100. I drove from Colorado Springs up to Denver, to find out that it's actually twice as much. I wasted my day, mileage, gas. I was very specific on the phone that I had a budget as it was only my laundry room. I was surprised when I was quoted the price for materials and labor, including a trip charge, but decided to make the trip up to pick out a piece. Once I got here, it was bait and switch. I don't usually write reviews like this, but I want to not let anybody else be disappointed.
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April 2023 by Megan Miller
Went to StoneCrafters for a remnant piece of granite for a small kitchen remodel for our rental condo unit (26 sq ft of granite). From estimate to install was exactly 5-weeks but ONLY because I personally acted as the project manager for this job and was extremely proactive in calling and following up. I can imagine this process taking much longer if someone was not actively managing the project timeline.Picking out the remnant piece on-site and getting a price estimate was the easy part. The rest of the process was quite painful due to their complete lack of communication.Ordering the granite in-person on-site at the 8th ave location took some time. Laying out the my kitchen measurements to fit the remnant piece I selected with pencil and paper rather than a computer program. 50% deposit due at signing and then.....crickets from StoneCrafters.Waited over a week with no phone call or follow up. I had to call to get the laser template appointment set up for the following week. Template guy was on time and said he'd submit the measurements that day. And then.....crickets from StoneCrafters.I had to follow up after another week to see what the next steps were. Take my money, I want to get this counter installed. They said they would call me to set it up. They did call me later that week and scheduled me for a Monday install. They called me back the following week to confirm Wednesday install (what?) and collect the remaining deposit. I explained I would not have scheduled Wednesday because I wasn't going to be in town and that was a mistake. Nice try though. They were able to fit us in for a Monday install but the installers were supposed to show up between 3-5p and they showed up at 6:30p. They were obviously overscheduled. Again, calling StoneCrafters to find out where the installers were and why they were late after hours was very frustrating.StoneCrafters- 2 stars (frustrating, little/no communication)Laser Template Guy- 5 stars (independant, professional, kind, knowledgable)Granite Installers- 5 stars (professional, precise, thorough)Service: Kitchen countertop installation
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April 2023 by Too S.
Went to StoneCrafters for a remnant piece of granite for a small kitchen remodel for our rental condo unit (26 sq ft of granite). From estimate to install was exactly 5-weeks but ONLY because I personally acted as the project manager for this job and was extremely proactive in calling and following up. I can imagine this process taking much longer if someone was not actively managing the project timeline.Picking out the remnant piece on-site and getting a price estimate was the easy part. The rest of the process was quite painful due to their complete lack of communication. Ordering the granite in-person on-site at the 8th ave location took some time. Laying out the my kitchen measurements to fit the remnant piece I selected with pencil and paper rather than a computer program. 50% deposit due at signing and then.....crickets from StoneCrafters.Waited over a week with no phone call or follow up. I had to call to get the laser template appointment set up for the following week. Template guy was on time and said he'd submit the measurements that day. And then.....crickets from StoneCrafters.I had to follow up after another week to see what the next steps were. Take my money, I want to get this counter installed. They said they would call me to set it up. They did call me later that week and scheduled me for a Monday install. They called me back the following week to confirm Wednesday install (what?) and collect the remaining deposit. I explained I would not have scheduled Wednesday because I wasn't going to be in town and that was a mistake. Nice try though. They were able to fit us in for a Monday install but the installers were supposed to show up between 3-5p and they showed up at 6:30p. They were obviously overscheduled. Again, calling StoneCrafters to find out where the installers were and why they were late after hours was very frustrating.StoneCrafters- 2 stars (frustrating, little/no communication)Laser Template Guy- 5 stars (independant, professional, kind, knowledgable)Granite Installers- 5 stars (professional, precise, thorough)
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January 2023 by kc black
No call no show on installation day. The next day showed up two hours late. I do not recommend this company. I hope they go out of business. Completely unprofessional.
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January 2023 by Kc B.
No call, no show on installation day. Next day showed up 2 hours late. No offer to refund installation fee. Kept leaving the front door open on a 20 degree day. Not professional. Do not recommend. Go with someone who actually cares.
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December 2022 by Catherine Farrell
Stone-Crafters called us yesterday saying the’d be out to place a small counter piece that was missing when they delivered the a bigger piece - that we have been waiting weeks to get this in order to get our barroom completed. The hours were between 9:00 and 11:00. We called this morning to double-check since we had plans for the day. It is 1:55 and they have not shown up, made a call to say they were running late, and my call was forwarded to a voicemail. Since we have used them, they have NOT returned phone calls, the person who we placed our order with has made false promises, etc. We have tried to get this installed for weeks now. This is the WORST customer service we’ve ever had from a business. I highly suggest taking your business elsewhere. We should have listened to the reviews!!!!!Service: Countertops
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July 2022 by Amanda H.
Will steal the remainder of your product, and then ignore the phone calls when you try to find out why. Very unprofessional! If it were not for the customer service and the keeping the remainder of our product (after telling us we could make an end table with it and still have some left over as well) the installer was a nice guy and the work was good.
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July 2022 by Conor Cleary
This place has the worst customer service I have ever experienced. After putting in $5k granite counters they neglected to seal them resulting in an immediate stain from a greasy spoon. I called them repeatedly for months. I was told the manager was on vacation every time I called, over the course of several months. Each time I called they told me they would call me back and never did. Honestly it seems like human decency would have kicked in at some point for someone. This goes beyond laziness. Also the cabinets arrived late because the salesman forgot to put the order in. We spent an extra month without kitchen cabinets or a sink! These people should be ashamed.Services: Kitchen cabinet installation
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July 2022 by Joni Renee
I worked with them to do a kitchen remodel and even after 4 months, they couldn't come through with my countertop. They canceled the order, citing that I didn't respond to phone calls, but eventually realized that they were calling the wrong number. They ask everyone to pay in full (no refunds) but then do not install. They have scheduled to come and install three times, but keep moving the date. I'm not sure if they even have the product. I wish I had gone with another company. They do not respond to calls or texts.
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July 2022 by Joni Renee Z.
I worked with them to do a kitchen remodel and even after 4 months, they couldn't come through with my countertop. They canceled the order, citing that I didn't respond to phone calls, but eventually realized that they were calling the wrong number. They ask everyone to pay in full (no refunds) but then do not install. They have scheduled to come and install three times, but keep moving the date. I'm not sure if they even have the product. I wish I had gone with another company. They do not respond to calls or texts. After 5 months, I am missing part of the countertop and all of the back splash.
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July 2022 by Amy S.
I worked with Carin for the sale and considering I was signing a contract and making a payment, everything was fine and the team seemed very attentive. However, working with the customer service team, specifically Linda W., was a nightmare. She never called back or returned emails when she said she would and ultimately when we scheduled an onsite visit to my home nearby the showroom, she canceled last minute (after I called to follow up). She rescheduled for the next day (picked the time again) and she never showed up and did not call again. This was almost two weeks ago and I have yet to hear from anyone. My guess is they have no intention of following up on my issues with the installation. Some of the issues were VERY visible seams, large gaps filled with caulking, and corners that were rounded due to having to grind slabs onsite because they didn't fit. I was not told the adjustment would mean that my requested right angles to now be angled. Measuring must be a joke. I included a sample below of some of the adjustments needed to make onsite. DO NOT USE THIS COMPANY!
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June 2022 by sef eoj
The stone looks great. The customer service is terrible. Very slow response times. We would leave messages and they wouldn't even call back most of the time. They even threw away part of the stone we paid for before finishing the job. Luckily they were able to find it and finish. We will never go back or recommend to anyone
