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September 2023 by Mike C.
See below for complete details of how Sam's club treats customers AND allows their vendors to sell used items WITH no CONSEQUENCES!Your vendor (LG) WAS CONTACTED 4 times BEFORE the 48 hours. The first time was before 24 hours; I told them they had sent out a USED item, and that the ice maker did not work, (and that I told them I had paid for and expected a NEW ITEM) They totally ignored the used item sent part, and said that the ice maker takes 24 hours after being plugged in to work. Call back then if it still was not working. After 24 hours I again contacted them telling them it still did NOT work. At that time they went over trouble shooting with me over the phone and then said they were going to send out a new ice maker and instructions on how to install it.. they emailed me instructions BUT NEVER SENT A NEW ICE MAKER!! This can be confirmed with XXXX at RXO; LG Ref #230816626124So this statement in your email is NOT CORRECT! "Unfortunately, our partner vendor is not able to process a full replacement for the item due to that return policy has been exceeded." If LG told you that they are LYING to you!!The LG reference number is 230816626124. This number was given before the 48 hours AND I was told they were going to send out a new ice maker and that I had to install it. Not them but the customere has to fix their USED junk!! (nothing about them sending a used item!!) After 3 days I still had not received the ice maker I again contacted LG and they still had not sent the ice maker out. At that time I again contacted XXXX at RXO, and she told me she had sent in all the documentation and there was nothing else she could do. SHE suggested I STOP PAYMENT ON THE CC. MY impression was that this is how LG operates and she was tired of them also.I had contacted SAM's club about this also, and they at first said I had to deal with LG myself and would not get involved; When I told Sam's I was going to stop payment on the CC they finally contacted me back...But as of today it has been 2 days short of a month AND I STILL DO NOT HAVE A WORKING ITEM I PAID SAM'S CLUB FOR!!I need this taken care of NOW. I need my money back or a replacement NOW!!Why is Sam's club operating this way? I THOUGHT Sam's club was a reputable business. I should have had a replacement within days not a month. AND LG SHOULD HAVE BEEN REPRIMANDED BY Sam's club FOR SENDING OUT USED NON WORKING ITEMS!! Month latter and STILL NO REPLACEMENT OR CHARGES RETURNED TO CC.Use Costoc!!
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May 2023 by Marlon B.
Still the getto of Sam's clubNot as well taken care of as other sam's Even the food court is ill equipped Store never has the kind of stuff I find at other Sam's club I'm guessing they don't have enough sales to justify taking better careTo bad
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February 2023 by Bennett P.
Quick & easy visit. Sam's and Costco both offer a wide range of consumer and business products at a discount. Most consumer items are in larger sizes than available at grocery stores or office supply places. I got PreserVision AREDS2 eye vitamins bottle of 210 softgels (2/day) for $ 37.98 and Binax Now home Covid19 test kits (4 tests) for $ 17.88 each. The AREDS2 at the grocery is higher priced and the home test kits at King Soopers have expired despite their low price.
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November 2022 by Anders Christofer C.
It is truly a great experience to shop mega size Packages of anything from asparagus to t shirts and always buy way more then you need. I think for the moment that I won't run out of lemons until 2026....this Sam's club is always clean and have friendly staff. However my review is mainly going to be about their restaurant after you check out. After spending all the money on stuff that I will probably not need and spent 150% more then I expected I get solace in the fact that I can get a huge slice of pizza and a soda for $2.50...I mean nowadays where else can you get that deal?? It feels like everything has just gotten so expensive except for Sam's club restaurant!! The food is not the highest quality but it most certainly does the trick and beats most fast food restaurants in price and quality. GO Sam's club!!
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November 2022 by Blair H.
lon Oct 13 th my wife and I purchased a vvisa gift card for 100 dollars. we gave it as a gift to some friends that were getting married. when they went to cash it out they were told that there was nothing on it. so they call Visa. Visa proceeds to hang up on them twice. now I look like I gave a gift that isn't worth anything. They reach out to me. I reach out to Sams club chat service. The first lady syas she couldn't see my purchase for the card. So, I think maybe they didn't charge me. I bring up the Sams Club App and I can't bring up the purchse in Maple Grove Mn. I tey the browser version and the receipt comes up. so the first lady was a waste of my time. So, I try again. they say call Visa and say we tried and they are a waste of time too. I say that I want to talk to a supervisor. She is a waste of time too. She starts spouting about terms and agreements. I'm thinking what terms? They take a 105 dollars from me and don't put anything on the card. Good deal for them, bad for me. All I want is money back to give the married couple some cash. They say they say they can't do it. Now I have to go into a Sams Club to harass a manager on giving me a credit or fix the issue. This totally sucks. Don't ever buy a gift card from Sams. They don't honor the purchase.
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November 2022 by Jamie H.
Member services of no service at all. After waiting in line for 15 mins to watch this lady sign up one person for a membership, it's my turn and I just need a ticket to shop because my wife has the card. I give her all my wife's info and she finds the account but tells me I'm not in it, even though last time I was here with my wife we worked on same Line to add me to the account. I asked her what I have to do to get on the account and she said come back with your wife. I asked if she can add me online or by phone and she said no. Not helpful at all. Shopping for two beds and groceries for the holidays. Will take that couple thousand dollars and go to Costco and my wife and I will cancel our membership.
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October 2022 by Leila Blauner
Jessie and Janelle were so helpful, so kind, so caring when I was so sick. Their follow up and proactivity was outstanding. I was beyond impressed and they far surpassed my expectations. Thank you!!!
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September 2022 by Leila
Jessie and Janelle were so helpful, so kind, so caring when I was so sick. Their follow up and proactivity was outstanding. I was beyond impressed and they far surpassed my expectations. Thank you!!!
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July 2022 by Steph Nicole
I really like this pharmacy. They haven't been perfect (no where is) but I've gone there often enough, to appreciate how well they do. The pharmacists are very informative, friendly and professional whenever I've spoken with them. The other workers have been fine as well. Would recommend.
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May 2022 by Cloud S.
I purchased a membership online on 5/10/22. On 5/11/22, I go to the store to get my membership card. I was told they do not have the membership cards for the membership I purchased. That's awesome. Sell me something that I cannot use. Furthermore, the rep at the customer service (if you want to call it that) counter made it seem like my membership purchase was not valued since I purchased the $45 dollar membership. This is not a good way to start a relationship.
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March 2022 by Anna C.
They are very near and good deal for the prices and shop there all the time Anna M 3/22
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March 2022 by Michael S.
The worst Sams Club in town the sec checkout employees like to make jokes while the customers are struggling with one register open.
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January 2022 by J C
If they put you on hold, which is often, they’re not coming back. I prefer Walgreens but Anthem is playing games with people’s networks. Some of the Sams club pharmacists are pretty good, but some are using Covid as an excuse to not be helpful in any capacity. Possibly understaffed and unable to handle new influx of customers
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December 2021 by Alondra Lopez
I just called and asked a question and they lady just hung up on me she was super rude
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September 2021 by Greg B.
Called and asked about COVID booster and a pharmacist asked me, "What condition is this for? Not much HIPPA knowledge at this pharmacy.