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July 2024 by Trudy Kelberg
Terrible inventory
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July 2024 by Blake Blake
Worst experience Ever!!!!
Ross Dress for Less location #2000 has the worst customer service in the Nation!!! I travel a lot across states, and I usually go to Ross to buy last-minute items I may have forgotten to pack. Last night I went looking for sports bras for my youngest daughter. Since it was late in the evening, the fitting rooms were closed, so we got her a few of them to try on where we were staying at. Two outta three sports bras fit her. So I figured I would return the one that didn't fit the following day, simple right!?
I made line and seen everything is outta place, and not organized, not up to standards.
Once I got called up, by the cashier by the name of Josh, I placed the sports bra on the counter, brand new with tags amd everything, and first thing he does is, raise his hands in the air and disgustingly stated, "Ewww, I can't return that!"
I was confused as to why he said that, since he didn't give no explanation...
He then proceeded to say, "I can't return that since it's off the hanger?"
Excuse me, what????
He continued with, "it's off the hanger, and I can't return it!"
So I politely asked him, "Why is that?"
He continues with a disgusted, sarcastic voice, " it's store policy!
So once again, "I politely ask him, "can you show me where on your store policy does it state that?? I don't understand what the difference is between my 10-year-old daughter trying out the sports bra on here in the fitting rooms or trying it on where we are staying at??"
He continues to state the same thing he had previously say, as he starts calling the next person in line, as if my question or my persona didn't matter!!!
I started questioning myself if this might just be because I'm Latina and he's being racist towards me since all I have received by that point was a disgusted look from him, followed by not acknowledging my presence.
The manager came over eventually, I gave her the run down of the situation and she okayed the transaction.
I asked Josh the cashier one last time to point out where in the store policy does it state we can't return items off the hanger, because all the Ross stores I've gone to, they encourage their customers to remove the hangers off their clothes before reaching the cashier.
Josh rudely answered, "I know my store policy, and it's up to you to read through it because I'm not one to point it out!"
This experience has been by far the worst retail experience I've ever encountered!!
Ross hiring team, please do better when hiring your staff. Josh has no place working in retail. Josh is not nice or polite whatsoever.... smh...
By the way... I read through the store policy, and nowhere does it state I can't return clothing without hangers!
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July 2024 by Waz Raf
Always shop here for great deals
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June 2024 by Santiago Villanueva
THIS ROSS IS THE WORST THEFT, GENTLEMEN, I WAS BUYING AND WHEN I BOUGHT SOME HEADPHONES AND WHEN I ARRIVED AT MY HOUSE IT TOOK OUT THAT THERE WAS ABSOLUTELY NOTHING IN THE BOX
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May 2024 by Cameron & Lisa Hearn
Everyone is suspected of stealing
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April 2024 by Kate Southworth
Really not much to pick from
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April 2024 by osmedo Molano
Lately those stores no longer have anything pleasant to buy
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April 2024 by Drew Bordenet
The best dressing room area I've ever seen in a Ross & has a good selection
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April 2024 by David Fernandez
It was organized and had a nice selection of clothes and items to browse through at reasonable prices
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April 2024 by Lupita Castillo
It's very inconvenient the fitting rooms in the back of the store have been closed for more than a year. Then they only have 1 open in front!
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February 2024 by Anthony Curiel
Something to always find
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February 2024 by Ytea45
Not many clothes to choose from.
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December 2023 by Christina Kaur
I love this Ross! Always a pleasure being greeted and taken care of by Josh! I do wish this Ross offered more jewelry/electronics/stuff the "nicer" Ross's have, but the customer service here is fantastic and always great finds.
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December 2023 by Heather Musee
My happy place? ?
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November 2023 by Kapree Banks
Awesome pricing and great presentation plus staff is friendly
