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January 2023 by Nick Biegel
They need to get better control of their locations. Tried staying at a Knights Inn I booked in Jacksonville on Hopper. They put up a sign at this location saying they no longer accept hopper. I call corporate, they said they see my reservation, but they can't do anything to help if the front desk won't honor my prepaid reservation
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January 2023 by Kim Johnson
The hotel is malodorous, dirty, and houses homeless guests. We checked in, entered our room, only to discover the beds had been slept in, there was garbage on the floor of the room, dirty towels lying on the bathroom floor, and molding food left on the counter. Disgusting! I was more worried about contracting Hepatitis C here than COVID. If I could rate this place a -10, I would. We smelled of cigarette smoke after being inside this filthy "hotel" for only 20 minutes. DO NOT STAY HERE.
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January 2023 by Lacy McNeill
The amount of people leaving negative reviews because they had to see or walk past an indigent individual is one of the biggest things wrong with this world. There are issues with any site if you look hard enough. I feel so sorry for the staff of this location.
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January 2020 by Sallie Norman
Highly recommend the Red Lion Hotel in St Louis Missouri. The amenities they offer are many and cater to the client. A special thank you to Henry the manager who is professional, personable, and goes above and beyond to help make your stay wonderful. He has surrounded himself with excellent people: Leon and Ericka to be specific. They also are professional and patient and so very helpful. In a world of mediocrity, these individuals stand out as examples of how it should be, and deserve to be recognized for their outstanding efforts. Thank you Henry, Leon, and Ericka. You rock!!!! The Normans
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January 2020 by Amber Crogan
I stayed at redlion hotel in Allentown pa. (Knights inn) the hotel is dirty other then 2 staff members the staff was rude and ghetto I stayed there on n off over 4 weeks n wasn't given my reward bucks even though I was told I would receive them. Out of I would say almost 25 nights I got rewarded for 3 nights. I called and emailed the company numerous times just to have one staff or another brush me off and do nothing to help. I brought issues regarding disrespectful and rude staff to mgmt attention just to be told they don't see an issue with their staff behavior. Wtaf is that. Cursing and using inappropriate terminology is in many cases rude and disrespectful. Then my last day there, the front desk sends a house keeper to my room to tell me I owe 28 dollars from the first night I was there. Excuse me but 1.) Why are you sending a maid to do the front desk job. She's there to clean which she don't do a very good job. 2.) How was I there 6 or 7 days and still owed money for the first day and 3.) When I paid the last night the front desk guy definitely told me I was UTD with payment. They are sneaky, rude, and unapproachable. I will never ever stay at redlion again. Also knights in should have stayed with Wyndham rewards. So much better program. If I could give this review zero I would. Your company should be ashamed of themselves.
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January 2019 by Dan Hammack
Great Company. Takes care of it's Customers!
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January 2018 by Jojo Punk
Worst goddam chicken wings out of a bar I've ever had. Too salty to eat, sent them back, and won't be back!
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January 2016 by Candi B
Made arrangements for a late check-in, got there close to 11p. on 8/22. The desk attendant was tired and unhappy to be there. He even stated he was looking forward to getting off in the next few minutes. Greeting was nil. I am 57 and have a bad knee, so I don't walk well or far. I noticed the parking lot was full and I asked him where I could handicap park. He showed me a map of two outer parking lots whereby at that hour, in pitch black, they are not lit, I would have to walk from my car to the hotel, which I thought was ridiculous. The attendant got frustrated with me. I asked if he would move the hotel van and let me park there, and reluctantly he did, but it was obvious that he was not happy about it. So he moved his truck from the hotel turnabout and placed the van there and let me have a spot next to the handicapped spots, that were taken by the way by three cars, two of which had no placquards. So the handicap spots and the hotels closest lot are not monitored or well lit. I noticed many people parking and walking to town, and coming back from town. So Red Lion allows non hotel folks to park in their close lot and makes hotel guests park in the outer dark lots. Secondly, I was placed in a room on the third floor furthest from the lobby (lots of walking). I could cut down the walk by cutting through the turnabout and going into a secured door. However, not only did the card have to be placed into the card reader four to five times both at that door and at the room door before it was effective, but I literally had to walk past a homeless man in the foyer of that little area of about 10 x 5 sitting in a big chair ~ I was about two feet from him as I passed him and trugged up the three flights, all by myself, not getting around easily, alone with a scarey creepy looking dirty guy with his backpacks still on him as he sat in that chair for a couple of hours. I finally called down to the desk and asked if they had someone that would check to see if the guy belonged there and if he didn't to move him along, the new attendant said he would send security. The room was nice and clean, which I was grateful for, because the door handles, doors, walls, carpets everything that I had seen thus far were absolutely filthy. Even the turnabout and entry sidewalks were disgusting, in desperate need of a pressure wash. However, regarding the room, thankfully I was at the point on the third floor because I had requested that they remove the comforter before my arrival (did you know most hotels only wash their comforters once to twice per year) but they also removed the blanket from between the sheets and there was no extra in the closet. So when I got cold in the middle of the night I turned the heater on, which hadn't been used for awhile, because it smelled terribly and it was so strong, there is no ventilation, thankfully there was a window that I opened and had to leave open all night long. Which added to my not being able to sleep because of the partying people that loudly walked past the window and the loud metal sound of the train that passed by every, what seemed like 15 minutes. I didn't sleep at all, it was terrible. And I wasn't far from home in Seattle, I had just attended a class reunion earlier that day and didn't want to risk driving tired. So I spent $169 on a (what I was hoping to be) nice room, it really should've been a $49 stay at a motel on Burnside for the quality I experienced. I got up the next morning went to have breakfast, got my breakfast sat there waiting for a server who showed up just as I was finishing my plate asking if she could get me anything. I laughed a disappointing laugh and just said "no thanks" and left. She snarkly told me to have a nice day because I tipped her nothing for the buffet service that I provided to myself.
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January 2016 by Dennis Mick
At 700 W. Broadway in Missoula, MT the swimming pool, hot tub, and two ice making machineswere all out of order. The floor was not clean with toe nail clippings about and there was mold inthe bathroom. This was a disgrace compared to other Red Lion motels. I would hope that youcan get your franchisee to meet normal standards without any excuses.
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January 2014 by Danielle Van Doren
This hotel is pretty good overall. Staff is friendly, rooms clean, ect. There is a really excellent view from a lot of the rooms... BUT the real reason I love staying here is the Cream of Mushroom Soup. Oh, my gosh it is so great. Perfect fresh cream, fresh/amazing/delicious/meaty MUSHROOMS. I love soups in general, but this soup was sooooooo very very very good.
