Rio Grande Co Design Center is a business that offers a wide selection of materials and supplies for remodeling and construction projects, especially fireplaces. It is considered a better choice than big-box stores for professionals and serious DIYers, thanks to its extensive selection and knowledgeable staff. Customers appreciate the helpfulness of the staff, who provide ideas, order samples, and assist in making final decisions. Many reviews highlight positive experiences with staff members who are friendly, knowledgeable, and eager to help, making visits enjoyable and productive. The store is especially praised for its beautiful displays of natural and engineered stone, which inspire ideas for fireplace updates and other remodeling projects. Customers often mention that the store offers a more custom and personalized experience compared to commercial suppliers. However, some reviews mention challenges, such as the lack of pricing information, which can make choosing products a bit difficult. There have been issues with service, particularly related to a stove installation and safety concerns, but in some cases, the business has responded promptly to fix problems and improve customer satisfaction. Overall, Rio Grande Co Design Center is recommended for its impressive selection, helpful staff, and supportive environment for remodeling projects, making it a go-to place for those seeking quality materials and expert advice.
Our review is for Jesse - who is one of the most Experienced Service Technicians we have ever had! Jesse serviced our Gas Fireplace today and he has a wonderful personality, excellent service, very thorough and the best gas fireplace technician! Ann does the scheduling for service and she is outstanding too! Thank... read full comment
January 2025
Updated review. After a bit of a rocky start to getting a fireplace fixed (and then a second one also fixed) the response from Mackenzie and Adrian at Rio Grande was excellent. Too bad it took a while and some complaining to get there, but overall, very satisfied with the service.
August 2024
This place is so much better than home despot. It's basically where a professional or someone serious about their project goes for materials. The service is outstanding and the selection is just as good.
