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November 2023 by Hunter S.
I have always had a phenomenal customer service experience at Nordstrom's across the US, but this location is heavily lacking at that. I was looking for a steel gua-sha throughout the mall and a lovely Sephora employee had pointed me to Neiman Marcus and Nordstrom for another option as they had none in stock. After walking through the cosmetics department at about 5pm, I was asked by an older woman with blonde hair at the Clarins counter and a younger man with long dark hair and large hoop earrings if I needed help finding anything. After explaining what I was looking for they both got wide eyed like they were surprised a younger man knew what he was talking about. She immediately pointed me to a Clarins version of what I was looking for and started firstly with the price being $60, again in an extremely condescending tone like she thought I couldn't afford it. After letting her do her elevator pitch of the product, I realized she had absolutely no idea what she was talking about and continued with the smart, rude tone towards me. I was dressed in business casual clothing and holding multiple shopping bags from other stores, so I have no idea why she was acting in such a way towards me. I'm aware that they are commission based but I cannot comprehend how someone of this lady's nature would be able to survive in such a role. I will take my business to Neiman Marcus, Sephora, or Blue Mercury from now on as I refuse to be treated in this manner by such a "high end" store. Your customer service needs to match your prices! I would expect this from Walmart not Nordstrom!
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September 2023 by Emily K.
I've shopped at Nordstrom for 10+ years. It used to be my favorite and "go-to" store for everything. I used to live near the Pentagon Mall and Tysons Corner locations and never had any issues. However, at the cherry creek location I can never find a sales associate to help me! I've literally wandered from department to department looking for someone to open a dressing room and finally gotten so fed up that I just left the store. It's a common occurrence for me to stop in there and literally have to SEARCH for an employee (at least on the second floor womens clothing areas). It's so weird! Cherry Creek - hire more people, please!!!
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September 2023 by Portia W.
Cute in the mall lots of outside parking that you must pay for or garage parking...connected to cherry creek mall, which is beautiful clean and well maintained. You feel safe in the mall & at Nordstrom's because it's an enjoyable experience! Yearly sale days are my favorite!
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September 2023 by Lauren A.
I've been to this Nordstrom on 4 separate occasions and this particular store lacks the phenomenal customer service Nordstrom is known for. I gave them two stars because they have an excellent stock. First, I've tried to call departments to do a stock check and place an order over the phone for pick up, knowing the sales team is commission based, but no one ever picks up the phone. This has happened in shoes, POV and TBD. Second, my fiancé and I were shipping at the men's care counter for some new cologne and Jack black skincare. Not a single person approached us for the 30 mins we were there. Third, I purchased a $150 pair of jeans online with my Nordies CC. Unfortunately, 3 months later my puppy got ahold of the jeans and tore the zipper portion of the fabric. I hadn't yet worn them and they had the tag attached. I also had my order number and again, purchased them on my Nordstrom card. I called ahead to customer service to double check whether they could be returned, which they said I could because I still had the tag attached. When I went to the order pick up/customer service counter yesterday to return them, they called the Manager in Charge for approval. No problem with that. However, the manager tried to pressure me to put the return on a store gift card. I asked that it be returned to my Nordies CC since I had multiple proofs of purchase including the attached tags. I also explained my call with customer service the day prior. The Manager said that returns are handled on a case my case basis and that I should always bring the item in to confirm whether something can be returned. She also said that customer service doesn't always have the correct information with respect to returns. How is that my problem exactly? If that's the case, customer service should have told me to bring the item in to see if it can be returned, not that all I needed was the attached tags. Ultimately the item was returned to my Nordstrom CC, but not without a hassle. I don't make it a point to return damaged items ever but this interaction made me think shopping at an expensive department store like Nordstrom is not worth it anymore.
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July 2023 by R H.
Hoity toity and service with a side of attitude :-/ I like their products and promotions. However, I've been told by sales associates several times that they can't help me or they're too busy. Or they try to pass you off like an unwanted customer to someone else :-/ Last time this happened 5x and I eventually found a different department where someone would help me. I have the Nordstrom CC and have shopped there for 15+ years. Apparently it's time to take my business and money elsewhere!
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April 2023 by Laura Ellen R.
Went in again tonight, same crappy service. Not a salesperson in sight. Don't they always brag about how you can come in and get a bra fitted? How can that happen when there's no one in the department?
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March 2023 by Debbi R.
Nordstrom Chanel counter: I went yesterday as I had issues flying into Denver with my luggage. The lady behind the counter went over and above the call of duty! They didn't have what I was going to buy but when I explained just a little of my story she said let me help you! She gave me samples for all the products that would see me through until my luggage was with me again! Even mascara, lipstick and perfume on top of the other products! I was almost in tears at how kind she was! Erica Cisneros is her name! She certainly made me feel special and helped me so much in a difficult situation!
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March 2023 by Leslie S.
FYI their return policy is not as great as they make it out to be. I always felt good shopping at Nordstrom because they claim to want to make their customers happy no matter what. I have NEVER returned a used item in my life, but after receiving terrible advice in the Cherry Creek shoe department to size up in Gucci loafers, I decided to take them back. Turns out "designer" items are not accepted for return. The salespeople treated me like I was trying to scam them. I have a Nordstrom card but I haven't used it since this incident and will probably never use it again. Since the salespeople work on commission, they have an incentive to convince you to buy things, even if they're the wrong size. "Oh you definitely want to size up in these because they run small, and we just happen to have that size in stock but not the smaller size!"I really wish I had just ordered a couple of pairs in different sizes from Gucci.com instead of trying to support my local department store.
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January 2023 by Shermika D.
Great associates and a super clean and organized store. I found some loungewear on sale which was a great deal! Very good experience here.
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February 2021 by Casey D.
Cologne FreakI have to get my cologne fix on a regular basis. Nordstrom is a staple for me. Last trip, I picked up a mega bottle of Hermes. I wish they had Aventus, too. They would be a lot cooler if they did. [Matthew McConaughey]
