-
December 2023 by Tmacc
Stephane Was The Best in The World definitely deserves a raise I Love Her Services treated me with respect and went above and beyond thank you
-
November 2023 by trisa carter
Connie and Q were both efficient and most helpful made my experience a pleasure !
-
November 2023 by Damowa Biah
My first visit to the public storage on Parker Road was amazing. I met Q, a staff who welcomed me with empathy and effective communication. It's a friendly environment!
-
November 2023 by Alyssa Lucio
Connie and Stephanie are amazing! They went above and beyond to help me out today. I highly recommend them and this location. I really appreciate everything they did to help me out today they were truly great!
-
November 2023 by Cue
Connie is amazing. She knows this place like the back of her hand. Always professional and going the extra mile.
-
October 2023 by sadie smith
Stephanie was AMAZING! Great customer service and very personable! She helped us check out the right size unit and was super patient with my family that came in :) over all loved the experience and happy to be in business here! 12/10 starts
-
September 2023 by Celestyna Brozek
Would give negative 100 stars if I could.- rented a 10 x 10 storage unit here 3 months ago, all was well moving in.- then I rented a 10 x 20 unit to give myself more room to maneuver, I was going to transfer my stuff over. The day I came to move units, my code for the new unit didn't work, they systems were down, the employee had no idea what to do, I couldn't access the new unit.- I requested a refund for the new unit, and about a week later I tried again, got a second unit, this time I'd hired movers.- This time, I didn't even receive an access code to the new unit, despite having paid for it. When I showed up, there were no employees there, despite it being 20 minutes past opening.- The elevators were down, and entire floors were locked, there were other disgruntled customers there. Once again the systems were down. No one could access their units.- One person told us this had been their repeated experience. They also said the bathrooms repeatedly flooded, and instead of fixing the plumbing, the employees would just lock the bathroom doors. HELLO MOLD AND SEWAGE CONTAMINATION!- I lost a lot of money for the movers I'd hired, and for the SECOND TIME was unable to access a unit I'd paid for.- Even if I'd been able to access the unit, it was on the third floor, and the elevators weren't working, so...imagine moving big furniture. Impossible.- Even if I'd been able to access the new unit, I'd apparently been cancelled from my current unit, as that code wasn't working! So now I am paying for two units, one is full of my stuff, but I cannot access either of them!!- It is impossible to get ahold of someone on the phone. Text chat doesn't work at all. Your only option for customer service is the chat feature on the website.- Avoid this place at all costs. Run away. Seriously.- They are now refusing to refund my second unit. The chat person accused me of lying. Still haven't been able to get ahold of a manager.
-
September 2023 by Eugenie Mukandayisenga
Connie is amazing staff, well welcomed person she gives all details of the storage with one heart. I appreciate her personality and her service. God bless you girl and keep it up.
-
September 2023 by Shermaine Canada
I love the fact that this property is clean! Ms. Connie is amazing, she knows the ends and outs of the property. Plus the climate control is amazing in the building. It’s cool, quiet, and a place to store you personal belongings!
-
August 2023 by Jesse Johnson
Trying to find a place to store my stuff I was so overwhelmed. Toni was helped me and she sure did a rad job reassuring me about storing with public storage. Great service I highly recommend!
-
August 2023 by morisa adelina
conney was really helpfull and super friendly with us! she's really informative. The space is also really convenient, clean and spacious! overall experience is superb!!!
-
July 2023 by David Lounders
When my wife and I went in to obtain a storage unit Connie was great which would’ve ended this review right there at a five star review.However when we came in today to put some things in our storage unit Connie was less than friendly. We asked to use a dolly to move things from my truck to the unit to which her reply was very snarky she needed my drivers license (understandable) but we wouldn’t get it back until she was done with her lock checks as she was the only person there.This wouldn’t have been an issue if she was tactful about how she told us but she wasn’t. She conveyed they were understaffed and asked my wife if she was interested in applying. In short due to her attitude we carried everything to our unit ourselves without the dolly.Her lack of professionalism in this event made us not want to deal with your business ever again. We were made to feel our business was a bother to her.
-
July 2023 by Nathan Lebovic
Updating my review for an even worse experience than initially thought. I’ve been there 4 times in under a week during office hours and the office has been locked and empty every single time. And they apparently have a roach problem. ?
-
June 2023 by Sam Hertenstein
The units are very nice and well priced. However it's a 50-50 shot if anyone will actually be working at the place, even during their designated hours, so if you need assistance or a cart you might be out of luck, no matter when you go.
-
May 2023 by Mariah Edgecomb
You can tell Connie runs the show around here and she does it well! I missed my scheduled move in yesterday and she reached out to reschedule. I couldn’t even get other storage places to answer when I was calling! Addison helped me rent my unit, showed me where everything was and explained things well. I didn’t feel pressured or unsure about anything. I appreciate the security this building offers and feel very at peace with leaving my belongings here.
