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February 2024 by David Gasparyan
I had an outstanding experience with the Pro-Masters Auto Hail Center! They truly went above and beyond, ensuring timely and professional repairs. Handling everything through insurance without my involvement was a huge relief. They even setup rental car for me. Highly recommend for top-notch service!
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November 2023 by Shawn Hager
These guys are great at what they do! I am blown away, my brand-new truck was hit hard with hail in august it had quart sized dents all over it. I brought it in to Pro-Masters after calling around, everyone around me was booked till October, they got me in with in a week! took about 3 weeks but understand their was over 8k in damage. My truck looks like it's brand-new again and they did all the work without replacing or painting any major body parts even the aluminum hood was fixed without paint and filler. I highly recommend these guys! Thanks for doing such a great job and keeping the value of my truck where it should be!Shawn Hager
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November 2023 by Liz O
Between comments from Pro-Masters *** (***********************) and Geico during the inspection of the first vehicle, first impressions were great. I liked that the *** allowed me to watch the process of taking various types of dents throughout other vehicles with a few different methods. Unfortunately, Pro-Masters ended up being a bit of a disappointment. A review is warranted, and although the constructive feedback will likely mean Pro-Masters will not follow through with a deductible coupon, honesty is a good thing. During the initial conversation with Pro-Masters ***, I was thinking he also thought the same. 1.Work Quality. In September, the repair work on two of our vehicles was completed. Thankfully, the dents from the hail damage were well taken care. However, there were some new scratches on the vehicles. These were not noted during the drop-offs, and I am confident they were new. To Pro-Masters credit, they took a few minutes to buff some scratches with a pink product containing both wax and a polishing compound (supposedly an Italian product). For short term, this seems to have worked reasonably well. There were some scratches on the plastic bumper, and Pro-Masters ***** said she would talk to the *** about trying to address. For the interior of both vehicles, there are some slight signs of work in the headliner. Communication. So, here comes the biggest concern about dealing with Pro-Masters. It is honesty. During the drop off with ***** in August, I referenced what **** had told us about the process and how Pro-Masters was going to do a few things make it as easy as possible for us with our 3 vehicles. ***** offered up that it happens all the time, and then stating he lied.In conclusion, the work quality was decent, costs ran high, work duration was extended, and communications were lacking and not completely honest. We hope that this review will be helpful to other potential customers, Pro-Masters, and insurance companies.
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November 2023 by Sidewinder 79
Great experience with Pro-Masters Auto Hail Center. I trusted the hail repair on my 2017 Ford Super Duty (aluminum) and 2015 Fiat 500 to Malia, Doug, and their team. I couldn’t be happier with the experience, start to finish. Malia and Doug were a pleasure to work with and clearly enjoy what they do. Quality of the work completed on both of my vehicles is excellent.Wanting the best, I chose Pro-Masters after visiting 3 competing shops in the area. Pro-Masters impressed me immediately over the rest. Availability to drop off within a week, customer vehicles being actively worked, I-CAR certified for aluminum, and a kind, energetic, can-do attitude from everyone there. This is a superbly run business and I hope they stay around Highlands Ranch for years to come.THANK YOU Doug, Malia, and Team!!!
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October 2023 by Sandy Ploeg
I could not be happier with the hail repairs done by this facility. After being hit by the tornado and then the hail storms that followed, there was hail damage on every panel of my MINI. I do not have before pictures since I went out of town, (trust me, it was gnarly and there were hundreds and hundreds of dents everywhere), but this car looks pristine and brand new again. There were what feels like a thousand dents of varying sizes on my hood. The staff are so helpful, friendly, and personable. The repairs were done in a reasonable amount of time and they were willing to deal with my insurance, which I greatly appreciate.
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October 2023 by Sandra P
Following the tornado that ripped through ***************, as well as the multitude of hail storms that came after that, my very low mileage (under ***** miles driven in two years) 2022 MINI Clubman had hail damage on every single panel of the car. The insurance company would have totaled the car if it had higher mileage on it. I was really upset when I was told that. I had to go out of town for a week, but was able to coordinate with their staff from afar to get repairs started. I was always treated very kindly and never felt like I was an inconvenience when calling to ask questions. Their office staff are awesome and repair technicians definitely know what theyre doing. Somehow, they managed to get the thousands of dents out in a matter of a couple of weeks (back logs with all of the hail damage repair requests following the storms probably extended their normal time frames) while dealing with my pesky insurance company. I dont feel like there was a whole lot of work that I had to do, which I really appreciated with my very busy schedule. I dont really understand any of the bad reviews I have seen for them, because I had absolutely no problems with this facility and am elated with how they restored my car to a brand new state. I am so beyond happy that I was able to avoid having my dream car totaled for hail damage. I think all European car owners sit in the same spot of whether to trust a repair shop or not with their car. It was worth the trust this time and I recommend to any and all people looking for dent repairs.
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October 2023 by Madison Necker
Doug and his team did an amazing job fixing the hail damage on my vehicle. It looks brand new again! I would highly recommend coming here. Thank you again for the amazing customer service!
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September 2023 by Janet P
What can I say that hasn't been said....amazing people that take pride in their work. Simply the best experience in a traumatic situation. A++ overall they treat you like family. They take care of everything, I mean EVERYTHING! Pro-Masters Auto **************** Center is phenomenal!!!
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September 2023 by Mr. Snapper
Incredible job by the Pro Masters Auto Hail Center team! This was my first experience in hail repair (hopefully my last) and the process could not have been easier, more clear cut, and more successful. Our car is sparkling and looks amazing! Very impressed. Thank you!
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August 2023 by Majj W
A tree fell on my dodge 2017 charger and called ********* auto for a repair it was a terrible situation but they helped as soon as they could and the process ** smoothie and got me taken care of right away.
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August 2023 by Sandra S
I had a good experience. My car looks great and ***** was very professional
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August 2023 by Brandon Witt
My car got beat up pretty bad from a hail storm. They did a great job fixing it up. They even gave it a good buff job for me. Looks like glass. Couldn't be happier with their work.
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August 2023 by Paul Scanlon
Doug and his team gave us excellent service and made this brand new car that had extreme hail damage look like brand new. They cleaned the car after they were done and worked well with my insurance. Highly recommended.
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August 2023 by Jose Rodriguez
Took my 2017 gti to get fixed by the hail got me in and out in a week they made my car look brand new once again thank you guys for the amazing work !!
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August 2023 by Oscar Salgado
The Pro-Master team, returned my Subaru Forester from hail damage repair. It was amazed about the repair completed at this shop which was absolutely perfect and left my car like new. They are very professionals, and great costumer service. I highly recommend Pro- Master to repair your vehicle, A++
