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August 2023 by Google user
I had a recent experience with National Car Rental at Denver Airport. Overall, I was quite pleased with the service provided. The check-in process was efficient, and the staff was friendly and helpful. I didn't have to wait long to get my reserved car, and the vehicle was clean and well-maintained. However, I did notice a slight delay when returning the car, as there was a short line at the return area. The rental rates were reasonable, and the options for vehicle selection were diverse. The online reservation system was user-friendly and made the booking process seamless. One aspect that stood out was the availability of the Emerald Aisle service. It allowed me to choose any car from a designated area without having to interact with the staff. This added convenience and saved time. However, communication could have been improved regarding the fueling process. Clearer instructions on where to refuel before returning the car would have been helpful. In conclusion, National Car Rental at Denver provided a positive experience overall, with efficient check-in, a good selection of cars, and reasonable prices. With some minor improvements in communication, it could be an even more exceptional choice for car rental.
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June 2023 by Josh Francis
Absolutely amazing customer service! We arrived in around 12:30am and they went above and beyond to make sure our family was taken care of!
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April 2023 by Louis Ma
cars selection limited. lot is not even full there. few AWD in winter, no snow tires and stuff. Also you can train your people better instead of asking me why are you a executive if it's your first time using national : ) I mean you can do better than this
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March 2023 by Darren Enns
I was on bus number 28 getting dropped off at the airport. I was directed which bus to get on at the national car drop off spot. The bus driver was in such a huge hurry that she put safety at risk. She was yelling at me to get on the bus quickly, which I was trying to do. I was having a little trouble because there was nowhere to put my luggage it was full. She took off like a bat out of hell while I was still trying to put my luggage away. I understand being in a hurry, but you got to give people a chance to sit down. I almost fell when I was climbing up the stairs toward the back luckily, another customer helped me. All in all I got to the airport, but safety is more important than speed I believe especially since there were six buses behind her ready to go. I would’ve rather seen her leave without me and I could’ve gotten on the next bus.
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March 2023 by Chuck Fogle
Dwnver airport Long shuttle ride and always have a limited selection of vehicles
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February 2023 by Don Zigdon
I had a slight frustration one time when renting a car from here. Alexa the local manager more than made it up to me. Overall, my experiences with them are great!
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January 2023 by Justen Newton
Probably the best rental company I've used. Great customer service here, FL and AL where I've used them.
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October 2022 by Julie B
Customer service was really wonderful at the Denver Airport location. We didn't see a large chip in the window until after we left. We were able to speak with an actual person when we called and they immediately noted the issue so that we wouldn't be charged. When returning the car, we were told, by the very friendly employee, that National never charges for windshield chips. Nice, since those are generally beyond one's control! Car was clean and the DIA rental experience very smooth.
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October 2022 by Jim Rogers
I am a member of National's Emerald membership. The benefits of not having to wait in line are super. I also love being able to pick my own car. I have never had a real issue with National or there cars
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October 2022 by Michael Benton
I guess the focus is on business travelers where companies are actually picking up the tab. Who is their right mind would pay over $800 to rent a compact car for 4 days?! This industry needs to crash hard and do a reset.
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September 2022 by Earl Styles
Great experience today !!!! Thank you Branch Manager Alexa Lonsdale. Today I forgot my credit card, and only had a debit. My mistake. He listened to the reason (doing the CT trail) and allowed me to proceed with my USAA card. Great customer service and glad to be loyal customer!
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July 2022 by Bob Roberts
Last rental experience made me quite using them altogether. Now I’m on a mission to let everyone know to never rent from these guys ever again. I used to be an Emerald Club Member and was treated like complete garbage by they’re OUTSOURCED customer service. I’ll never use them again and you shouldn’t either.
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July 2022 by Zayeem Shaik
Have to preface the review with saying I’m an emerald member so you’re service experience may be different. We got the car we wanted and the whole process took less than 5 minutes. Dropping off was really easy too. Looking forward to coming back and using them again!
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January 2021 by Atlanta Jordan
Hands down the best Rental Car Company and even so within the National locations. Ver professional and and with a pleasant attitude, Chelsea the Manager is the best at what she does, I've been to several locations and the manager's are there but I have never seen one like her outside engaging with the customers directly and I'm always impressed with that. CJ is an awesome person to work with as well, he's very dedicated and has always gave me the the option of getting the best vehicle that I need for my business and just recently going out of his way to arrange a Long Term rental for my business. I am not just writing this review just to say nice things in general I am a national customer that has been in a National vehicle day for dat for 5 years now and have dealt with several locations over the years and although I have not been to all this is the best one I have ever dealt with.
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January 2021 by Randy Garrett
Excellent Company and extremely easy to deal with.Absolutely the best experience when picking up a quality and clean rental car.
