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September 2024 by Bruce Laine
One star
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August 2024 by Sir Bennett
Let me pull you into my review real quick. Mission Rock Residential is THE WORST property management company I have ever dealt with.
Alright, now let's get into it. I've actually stayed at two Mission Rock Residental properties. One was a house, the other my current apartment (I'm moving out this week!). Both places were a dump.
Mission Rock Residental has this way of luring you in by showing you a decent looking place, but once you actually get in it you realize it was all smoke and mirrors. That nice looking floor? It's just a cover over the rotting subfloor. You'll sink into the floor in some spots. That nice color of paint? It's laid on thick, I wonder why? *Cough* Mold *Cough*. The bathtub in the guest bathroom at the rental house, rocked like a boat. It was a cover over a rotting old tub.
Pests, pests, pests. They "offer pest control" but good luck seeing them. The house had a massive ant infestation, they literally crawled into our bed at night it was so bad. Mice too. The apartment has roaches, mice, and spiders. Big roaches too, who needs a pet, Mission Rock Residental has you covered.
Nothing works, everything breaks. That should be their slogan. Electrical just not working, appliances breaking, A/C issues, leaks, water pressure issues. This was a problem at both places but mostly at the apartments. Did they do anything about it? Nope.
This company doesn't care about you. You are just a thing that spits out money to them. The less they have to spend on you, the better. Swapping management companies but never actually fixing any problems, because they don't care. They are big, and you are nothing to them. You gotta live somewhere right? Pay up and shut up.
I
will disclose I had some lady call me and act like she cared. She did send some people out to look at my apartment, but it was a bad time for my roommates (I was at work), my roommates told them to come back at a better time. Never came back. You know what that tells me? It was damage control. They didn't care, they just wanted to look like they cared.
Don't rent from this company, tell everyone you know to avoid them. I know if I see Mission Rock Residental anywhere near a rental I'll stay far away and tell everyone I know to avoid that place. Don't let them treat us this way. Avoid at all cost.
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August 2024 by jose cordero
Rosa Carlos and Jeremy are a great team always I had problem they will help right away
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August 2024 by Shweta T
Worst !! Don’t trust them with your security deposits . I have been following up with them since 3 months to get my security deposit back and instead they billed me wrongly and didn’t provide the move out documents. Every time I mail or follow up with them in their office they say your request is processing. Lousy responses and extremely annoying customer service.
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August 2024 by Soonergirl Raerae
I have been in Property Management for 25 years and this is the worst company I have ever worked for. I wouldn't tell my worst enemy to work there. No support. No training. And the upper management has no idea what they are doing.
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August 2024 by Jacob T
Fernely the supervisor at cooper was a pleasure to work with very helpful and knowledgeable
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August 2024 by danial kk
I’ve lived at one of their properties for 2 years (Oro stone oak) my name is danial Khorshidi khiavi, I went in to transfer from unit to unit, they told me they had an applicant on the specific one I wanted but after checking they said “they would not be moving forward with the applicant” and gave me the paperwork to hold it. After a few days they called and said “they would be moving forward with the other applicant” I had already planned and paid for movers because they did not even make me feel like there was a chance I wouldn’t get it. I would’ve rather they told me “hey you might not get it” than “this signature means this apartment is held for you” very unprofessional from the management side.
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August 2024 by Marie Henry
I am appalled that my complex is charging me an extra $49 simply because I paid my rent with a credit card this month. It is unconscionable and totally a rip off. I was going to renew my lease but with fees like these, it’s not worth it. , I’m so disgusted with management. They rarely respond to emails any more.
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August 2024 by Jaki D
*********UPDATE**********
8/1/25 Still no call back or email regarding refund. I have contacted 3 different offices by phone and email. NOTHING!!!! BUT SOMEONE/THING CAN RESPOND TO A REVIEW IN 24 MINUTES.
Horrible communication with the Denver Corporate office. I wonder if there is a human ever there ?
Called and emailed for 10 days regarding my deposit refund. I have and invoice showing the amount owed. No check!
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August 2024 by Kenneth Mccumbee
Trash management company. Doesn't take care of their buildings or tenants. This year they couldn't send me my lease documents correctly. Last 2 years they screwed up the amount I owed per month and of course I had to yell about it before anything is done. Pests all over the complex that they refuse to take care of. Worn out appliances. I had a leaking refrigerator and the solution was to put some duct tape inside, which did nothing. They did eventually replace it, but only after accusing me of not using the appliance correctly. Thanks. Currently my washing machine is not clean, causing odor in my apartment and mold spots on my linens which they think is fine. I won't be renewing again. Slumlords charging way too much for a trash living experience.
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August 2024 by Las travesuras de Fabián
The maintenance supervisor is very friendly and very helpful, always willing to help us with translations and any questions or help requested.
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July 2024 by PocketTot
Shady shady, I live in one of their affordable housing apartment complexes and they threaten rent increases if you don't sign a lease renewal by a certain date and then don't send the renewal until 3 days before the "due date" so it can't be processed in time and they can up your rent to market rates. This is the second year they have done this.
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June 2024 by yao peng
Really bad performance. Staff is not nice, can’t explain things well with bad customer service, leave customer wondering not knowing what to do, not solving the problem. Stay away from the bad service business. Should end service here.
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June 2024 by Kiersten Riley
So my air went out and I put in a maintenance request late last night. With it being Memorial Day yesterday I wasn't expecting anyone to come fix it so quickly, but Demetrius came early this morning and saved the day. Apparently the unit box had blew and wasn't giving any power to the unit. Demetrius fixed it so quickly and he was so kind. Truly a joy to have on property here in Georgia.
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May 2024 by Caden Chrisco
Great place
