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November 2024 by terri Johnson
I've had these folks for 5 years now. Katie, the manager is a living doll. She has worked to get the guys out in terrible situations and even in -16• weather. They are the best!
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October 2024 by Ashenafe Richardson
Great company! very helpful! Highly recommend them!
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October 2024 by OldSchool
Disappointing. If you are promised something by management here, be sure to get it writing. They're good at saying or promising one thing and delivering something else.
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June 2024 by Austin Starnes
Great people love working with them just best service all across the board
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June 2024 by Christine Cabanillas Castle
While visiting friends in Denver, we witnessed the professionalism of the Mile High Propane staff. Our hosts confirmed that Mile High Propane is always on their "A Game."
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January 2024 by Dawn S
Very disappointed with Mike High Propane. There are better options in Canon City. Service in the office is not customer friendly. We had a propane leak at some point and weren’t living there full time and no one said a word about the massive increase or strong smell of propane. They just kept filling it and sending a huge invoice. The tank is also old and unpainted. Last month we paid our bill by phone and it didn’t clear my account. I called back after I noticed it hadn’t cleared and they charged a $20 finance fee and wouldn’t budge on it. I’m thoroughly unimpressed and will make other arrangements. I let our realtor know of our challenges and suggested she not recommend them. I will definitely warn others of our experience. Glad they got their $20 buck finance charge out of this. It was the final straw for me. Grinches.
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December 2023 by Dizzee French
BEWARE !!
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December 2023 by Kate W
Mike High Propane and Lindsay absolutely saved the day for us on New Years Eve, thank you so much Lindsay!!
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December 2023 by randy king
Did business with Mile High and enjoyed talking with Edith, she would get things done. About May 2023 the wheels fell off, must be a new owner, charged me $87 for a restocking fee because they never used my prepaid propane, I moved to a competitor and turns out they're not much better, San Isabel propane both deserve a 1 from the middle of my hand.... learn how to do business
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March 2023 by Samantha Klotz
I’ve lived in the same house on the same address for 12 years and every month they can never get to my house (3 hours late) I also tell them to fill the tank and I get 80% someone either doesn’t know how to read or write. Then to make me really angry they left both of my gates wide-open for my dogs to get out and the horses so now I guess I’m gonna chase them around I do not recommend a mile high propane!There are tons more unsatisfied customers!Facebook and we are reporting this company to the state!
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February 2023 by Whitney Simpson
Ever since Mile High Propane company took over Affordable Fuels and Edison Propane it has been a complete nightmare!!! Prices instantly went up (higher than any of the competitor propane companies in the area), they started charging 2 surcharges without any notifications to their customers. I have been loyal customer for 1.5 years with zero late payments, since the merger I am now forced to pay upfront/COD because Im a renter, again this change happened with no notification. They demand payment upfront but cant tell customer when to expect delivery, just they "will add customer to the route." Unfortunately, I do not have option to switch to a different company or I would have months ago!!On a positive note, Becky in office is the only person that is nice and actually decent to paying customers. Otherwise customer service is horrific.
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January 2023 by Kate Weinstein
Mike High Propane and Lindsay absolutely saved the day for us on New Years Eve, thank you so much Lindsay!!
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December 2022 by Keysa Gotschall
Evil CompanyCalled to get propane, said they would deliver Friday, they never showed up. Then they said it would be Monday, still never showed up. Almost two weeks later and Now the weather is freezing. Called yesterday they never returned our call. They won’t let any other company fill the tank. I’m running out of Propane and it’s two days before Christmas and we have two little children. I called the office manager Chris, she said that per policy she had two weeks to deliver and be glad she isn’t charging us a $250 delivery fee. Chris said since we got mad and upset with her she would bump it out and not fill the tank today either. She hung up on us and said the owner said they don’t have to listen to upset customers. This is plain evil. This is a liability, I have no contract with them and they won’t get us propane. The tank was here when we purchased the house. This new company just took over, we have nothing in writing with them nor do we know their policies. They were sure to charge the lease fee but still have not delivered propane. Now it says they wont be open for 4 more days. This company is trash
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October 2022 by David A. Zubin
Went during their business hours, no one there. Gate locked. How do they expect to do any business if there's no one there???
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July 2022 by Robin W.
I signed up with Affordable Fuels then they sold out to Mile High Propane. Ever since, it's been nothing but rising prices and illegal business practices, such as claiming the tank lease agreement I signed with Affordable is still valid. If that were true, then why am I being charged DOUBLE for the tank lease this year? The tank lease I signed says $75, not $150. I have no tank lease agreement with Mile High. Also, Affordable's tank lease agreement has no language regarding a tank pickup fee or restocking fee like Lisa, the office manager, was trying to foist on me. Beware this unethical and morally bankrupt company. Research them on the local Facebook groups - many people have had similar experiences with them. I switched to a new company yesterday, July 13, 2022, who isn't even charging me a tank lease fee for the remainder of 2022 and $120 starting in January 2023. Global Propane was SO much better to work with, have at least 20 cents a gallon lower prices, and they don't price gouge in the winter like Mile High does. I have emails into Mile High telling them to pickup their empty tank and any charges billed to me will be handled by my lawyer. Don't let this horrible, corrupt company illegally charge you anything you didn't agree to!
