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March 2024 by Barbara Martinez
Rosy is great!!
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March 2024 by Valeria Munoz
Been doing my taxes with Rosy for years now! Always the best friendly service and everything always runs smooth and quick. I really appreciate her service and everything she has done for me and my family!
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March 2024 by Jordan R
Horrendous Experience with Incompetent Tax ServicesThe experience my wife and I have had with a particular Liberty Tax office shockingly poor. The extent of incompetence, miscommunication, and outright deception, we've encountered is unlike anything I've ever seen in professional services. Rosy (aka Kathy) should be avoided at all costs, and Liberty Tax does not stand by their guarantees.Here is a timeline on this fiasco:* June 28, 2023: We received unexpected bills from the IRS for my wife's incorrectly filed tax return. Immediately, we reached out for an explanation.* June 30, 2023: After initial contact, the response we receive is a vague assurance of action, yet no progress is made.* I dug through the tax return and pointed out the specific error in the return: a contribution to an HSA was wrongly reported, leading to unnecessary penalties from the IRS. I proved the error was on and requested an amended return, which Rosy failed to provide evidence of submitting.* July, throughout the month: Despite repeated requests for correction and documentation, we face evasion and unfulfilled promises.* August 15, 2023: We're told that our issue has finally been taken up with the IRS.* August 25, 2023: Rosie *lies* to us and says that she has resolved the issue with the IRS and we will be receiving a check in the mail.* August 28, 2023: Rosy *lies* to us *again* via email saying “There was no amendment needed; it was a system air. The IRS detected the air and they fixed it. Nothing else is needed.”* September 4, 2023: We downloaded our transcripts from the IRS portal and verify that she has not actually filed any paperwork to amend her mistake!* September 2023 to February 2024 — We periodically follow up with the local office, and the Liberty Tax corporate office, regarding this complaint and we are being ghosted. Not even a response!During this process, Rosy has been our main point of contact despite 'Kathy' being the official preparer on our files - a red flag for accountability. Continuous phone calls are pushed instead of written records, creating avoidable confusion.Corporate oversight was sought, but Liberty Tax's higher management turned a blind eye to our struggle, despite their own guarantees and the clear fault at hand.Now, it is March 2024, and our patience has been exhausted. We will be taking our grievances to the IRS's Taxpayer Advocate Service and the Better Business Bureau for the lack of professional integrity experienced.I have email records to prove every claim I made in this. Absolutely terrible experience.TL;DR: This Liberty Tax office mismanaged our tax filings, resulting in a months-long saga of incorrect HSA contributions and IRS penalties that the office failed to amend properly, despite repeated promises. Lack of accountability and refusal by corporate to honor guarantees has led us to take official action against the office's egregious service.
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February 2024 by Mostafa darwish
Rosy was great to work with
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December 2023 by Zee Zee
Very welcoming love her vibe
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August 2023 by Dante Dotson
Rosy is the most goated person I ever met to help with tax!
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March 2023 by joann brooks
Awsome place, would recommend to anyone and Everyone.
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March 2023 by Sondra Hammond
Rosy was a pleasure to work with. She is polite, and has a lot of knowledge in the tax field. I definitely will be sending people her way.
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March 2023 by Neil George
Had a great experience filling my taxes here at Liberty Tax! Rosy did a great job!! Amazing service!
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March 2023 by Karen Gonzales
Rosy was amazing. Every single question I had she answered and explained things briefly.
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March 2023 by Nyinyi Tun
Amazing people here would recommend you get your taxes here!
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February 2023 by Crystal Williams
Had a great experience filing my 2022 taxes remotely with Rosy. Since the Liberty app did not upload my documents correctly, Rosy went out of her way to help me complete the remote filing via telephone, even after hours on a holiday weekend. She was extremely patient and friendly, very efficient, and got me the most return possible. Extremely satisfied with the service I received.
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August 2022 by surviving truth
Set up an appointment and no one shows up waited over and hr. Sigh very unprofessional of your late it's one thing but not to show up at all after a confirm email and text sent.. very displeased an always used liberty guess time to find someone else ?
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May 2022 by Carolyn Karrh
After my tax accountant retired, I wasn’t sure how to find someone I could trust with something as important as my taxes. When I called with a question about a past tax return, Rosy warmly offered help, even though she wasn’t the person who originally prepared my past taxes. She earned my trust with her kindness and unsolicited offer to help, staying in contact at every turn. Rosy and JR have been so helpful and friendly, making the entire tax process easy and free of stress. My appointments with them at Liberty Tax have been like spending time with friends—they are honest, smart, fun and well, just good people. Plus, they are dog people! I have complete trust in them and will continue to work with Rosy and JR for my tax needs in the future. ?
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April 2022 by Corrine Valencia
Great service and very good experience for the last 5 years
