-
September 2023 by Tom Hilbert
Love that they are a long-time local Colorado reseller. Truly getting the white glove service here. Also, the VP of sales Tony is a great guy. There are some negative reviews surrounding the Xerox/copier division that I cannot speak to but when looking for intelligible solution architects, managed services, and quick turnaround infrastructure hardware, Lewan does a fantastic job.
-
April 2023 by Darcy Cole
Lewan used to be an awesome company to work with. After they merged with Xerox, service has been terrible. I would stay far away from this company as it is currently.
-
December 2022 by Annette Crandal (Jigs)
WORST COMPANY I HAVE EVER DEALT WITH EVER. This is the most unscrupulous company there is. We have had to deal with them for over 4 years and it only gets worse ever year.They love to sell you the copier or whatever but after that there is no service. They put in our contract that all supplies are included in the contract for this copier. They try billing for the supplies; toner, etc.. and it takes forever to get it off your account, if you ever do. It took 2 months to get a waste toner because no one at Lewan knew what it was. We go toner and other supplies, we didn't need, but the waste toner was full and the copier didn't work for over 7 weeks. Yet I still have to pay my $376.00 monthly for a copier that doesn't work. No one in customer service can help you, you get hung up on over and over again. It may take you 7-10 calls to get someone who can help. Most of their agents have very poor English skills, but what does Lewan care when they just want to sell, NOT SERVICE your equipment. This is the worst company I have ever dealt with and you can't get rid of them. It's awful, stay far away if you can.
-
August 2022 by Miriam Breitling
Called 12 times in the last three days. On hold for upwards of an hour every time!!! Just needing to order more supplies!
-
July 2022 by Michael M
This is a terrible company. I manage IT solutions for two non-profits and have had issues with lewan at both where the Lewan contracts for printers were existing before me. They have added every secret and hidden fee and entrapment clause they can to contracts. 15% inflation rates on printer supplies year over year (the contract I have with this existed before 2020-2022 inflation).when you seek to cancel or change your lease they will never respond and their main phone number is useless to get through to someone at. I've sat on hold for multiple hours after navigating their telephone trees just to have someone hang up on me.
-
June 2022 by John S.
can't wait to for our contract to expire. the absolute worse company to deal with. do not engage this business for your it or copy needs. no service and they over sell you for your needs. do not sign contracts with this company, still on hold after 55 mins!
-
May 2022 by A.C. Crandal (Jigs)
WORST COMPANY I HAVE EVER DEALT WITH EVER. This is the most unscrupulous company there is. We have had to deal with them for over 4 years and it only gets worse ever year.They love to sell you the copier or whatever but after that there is no service. They put in our contract that all supplies are included in the contract for this copier. They try billing for the supplies; toner, etc.. and it takes forever to get it off your account, if you ever do. It took 2 months to get a waste toner because no one at Lewan knew what it was. We go toner and other supplies, we didn't need, but the waste toner was full and the copier didn't work for over 7 weeks. Yet I still have to pay my $376.00 monthly for a copier that doesn't work. No one in customer service can help you, you get hung up on over and over again. It may take you 7-10 calls to get someone who can help. Most of their agents have very poor English skills, but what does Lewan care when they just want to sell, NOT SERVICE your equipment. This is the worst company I have ever dealt with and you can't get rid of them. It's awful, stay far away if you can.
-
April 2022 by A C.
They love to sell you the copier or whatever but after that there is no service. They put in our contract that all supplies are included in the contract for this copier. They try billing for the supplies; toner, etc.. and it takes forever to get it off your account, if you ever do. It took 2 months to get a waste toner because no one at Lewan knew what it was. We go toner and other supplies, we didn't need, but the waste toner was full and the copier didn't work for over 7 weeks. Yet I still have to pay my $376.00 monthly for a copier that doesn't work. No one in customer service can help you, you get hung up on over and over again. It may take you 7-10 calls to get someone who can help. Most of their agents have very poor English skills, but what does Lewan care when they just want to sell, NOT SERVICE your equipment. This is the worst company I have ever dealt with and you can't get rid of them. It's awful, stay far away if you can.
-
November 2021 by Karen J
Our Salesman is near impossible to get in contact with let alone he does not ever return phone calls. Also the Tech Support is shotty at best. Could take hours or days for them to call back on a technical issue. Although when the printer looses connection for counting your copies and they can't charge you the full amount they will call multiple times a day. Very ************ all around. Has some nice network guys but lots of not following thru.
-
August 2021 by Shivina Liru
When it comes to Binary and Forex/Bitcoin trading as a new beginners I recommend you to Mr Billy Mike, he has justified to me that his the only legitimate, experienced, expert to trade with out there. I have been trading with him over 4 weeks now and still counting, Billy has never disappoint me on my withdrawals."Self-confidence is the memory of success". I Invested $1,000 last week and I just received a total profits of $12,500 within 7 days of trading. His is a very responsible, trustworthy, and dependable Forex broker/Trader well known worldwide. Contact him via
-
July 2021 by Bob O.
very difficult to work with once they sold you the equipment, lots of calls when selling but not so much when you need support and snarky too. I got better support off the internet. find another dealer.
-
December 2020 by Charlie M.
I've called in 2x for VPN help and each time they have solved the problem very fast.
-
November 2020 by Tracy Rodgers Yarian
Personable technicians, very knowledgeable!
-
June 2020 by Sarah Stepp
I tried to call in an order for supplies and the person on the other end of the phone couldn't understand English apparently. I had to speak EXTREMELY SLOWLY for him to comprehend my request. I ended up getting so frustrated with his lack of ability to understand me that I had to hang up and have my assistant call to try to speak to someone who could understand plain English...
-
February 2020 by Rob Reinmuth
I absolutely hate writing this review. This company was so responsive when selling you their product. Gave me all the attention in the world. Now trying to get a hold of someone is absolutely impossible. I have left multiple messages at multiple extensions that the operator has sent me too. No less than 9 messages in 5 days. Crickets is all I hear. It's one thing for one person to be on vacation, it's another for multiple people for a week being on vacation. It boils down to just really bad service.
