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July 2024 by Flow Change
I attempted to return 3 separate dog food boxes on 6/21/24, without a receipt. The customer service and morning store manager, the main manager, told me that without a receipt they cannot help. No compassion at all for the deceased dog, by the way. I asked whether they can find these items with my credit card or my king soopers card, they said no.
I contacted the Kroger corporate office, discussed this issue. The Kroger customer representative sent me the policy for returning without a receipt for larger $ items, basically you are able to return but they, king soopers, will give you a store gift card.
I returned on 7/7/24, at which time I shared this information from the Kroger corporate office, Again, they- the shift manager at 315 pm, said that they don't care what the Kroger policy is, that this store at 890 s monaco, Denver will not follow this policy.
SHAME, my family spends hundreds of $ at this store weekly, and after 20 years of loyalty, this King Soopers turned its back to us.
I will try reaching out to the corporate office again and see if they have any resolve, otherwise, I'll probably just donate this dog food.
Also, we are no longer shopping at this store, I'll try Safeway
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June 2024 by CAMILA GOMEZ
I love the service
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June 2024 by Arne P
4 stars during off-peak hours, 1 star during peak hours.
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June 2024 by Merrie Stratton
At least it wasn't crowded today, which was nice. Lots more self check outs than last time I was there. Found everything I needed, so that was nice too.
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June 2024 by Justin Fletcher
Worst king soopers, hands down. It’s the closest store to my house but I now drive further to avoid this place. Rude employees, empty shelves, and there are never any carts. I always walk in and have to walk back out to the parking lot to find a cart. Whoever is running this store is doing a horrible job.
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May 2024 by Ron Bernstein
The clerk at the store has gone out of his way to make me feel comfortable and welcome. His name is Lou and he is great!
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May 2024 by rac ben
No help ,bad attitude from cashiers ,very dirty compared to the other stores last time to go there ,even the supervisor
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April 2024 by Vanessa B.
I like King Soopers, good selection of food, veg and fruit always fresh. The only negative is sometimes the store seems to be a bit understaffed.
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April 2024 by Mike Meaux
The dirt mall of King Soopers stores. It's basically in a constant state of chaos. Watch out getting into the parking lot: you'll either dodge mass congregations of disrespectful high school students, or panhandlers that assume fully blocking an entrance is sure to get a dollar.
Assuming for a minute you've found a cart inside and didn't have to search the lot for one yourself, and that the cart is actually operable and not a giant bumpy noisemaker, there's lots of empty shelves, with lots of aisle space taken up by stocking boxes and carts, that aren't actually being stocked. They exist to ensure you can't even get a small cart down the aisle. This includes frozen foods, left out on the floor while employees chit chat instead. Extra bonus: you have to shove the full boxes of formerly frozen O'Reida potatoes out of the way to actually open the freezer.
The meat counter is gone now, and along with it went any semblance of a meat department at all. Unless you want basic chicken breasts or ground beef, don't get your meat here. They don't have it anymore. But so glad they have a whole wine aisle instead. Same thing with anything from the pharmacy section, especially pain killers and vitamins. Odds are they're out of stock and will be for eternity.
Stretch before shopping here. You'll need to be limber to dodge the online order carts, as those carts, and the people who work them, simply do not care what's in the way. They will run you over without a thought.
Checkout? Ha! They won't have a single check stand open, and of the self checks they do have, half of them are closed while there's a disjointed line of 25 people waiting to check out, while the very old (but very nice) person they have attending the remaining 6 does his level best to try and help people at a glacial pace, and is wholly ineffective at it.
King Soopers is bad in general, but this store is the worst of them.
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April 2024 by Ross Busby
Change your closing time if it's not accurate. Needed one thing, they closed doors at 10:50.
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March 2024 by Daniel H.
Foods not as fresh, no wet floor signs. Saw clear soap on the ground spilled, nearly slipped over it. Told manager, manager told me to get bent.
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March 2024 by Logan Z.
I went to buy 2 percent milk, when I went to the milk spot there was NO TWO PERCENT MILK and I was very upset because I had. family to feed and I also like to put those in my latte. have more milk. 1 star.
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February 2024 by BustedMocha
There has not been hand baskets for 2 months. This is a grocery store??????? How long does it take to purchase more?
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February 2024 by Cameron
Want to see at least 10 homeless people begging for drug money? Want to have zero options of low sodium soup in an entire soup aisle? Want to have zero low fat or even a single selection of dairy free cheese? Well then this is your place to shop! This grocery store is one of the worst besides their produce section. I’m done shopping here and giving kroger my money.
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February 2024 by Carlos Sierra
It's CSR were not rude but short when we asked if they could open a lane cause we had to much groceries. Other then that the place was clean and spotless so it wasn't bad just maybe a few bad days working at the same time.
