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August 2023 by Ruben Hernandez
they need to fix the lights in the restrooms
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August 2023 by Jackson N.
Good selection, decent sized store, but only three lanes open in the entire store with at least 100 customers in the store, and easily 10 self checkouts in the store but inexplicably closed. EDIT: they opened several more lanes and self checkouts before we got to the end of the line, so they clearly have the ability to accommodate that many customers, they just won't until the issue becomes excessive
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July 2023 by Werner W.
Ample covered parking. This is a smaller urban store that attracts everything urban. Getting into the store is a guaranteed walk through a cloud of cigarette smoke from the employees or shoppers sitting by the front smoking. It's an older store but it seems fairly clean. The employees aren't the most friendly, but I think this is because of the location and the bs they have to put up with. When you go out of your way to be friendly they may be friendly back. It's convenient to have this within walking distance from my house but if Trader Joe's was a smidgen closer I'd do all my shopping there.
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July 2023 by Sharon G.
Why are your bathrooms blacklights?!?! Normally they're white idk if y'all got vandalized or what, this is ridiculous. This is not handicap accessible.
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June 2023 by Ari R.
I am always met by a friendly, efficient representative! Thank you to all in therebecause I never have to worry if I have a question !
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May 2023 by Brittany Koshi
This is the best pharmacy in Thornton. I've been coming here for over 7 years and even continued to come here after my move because I appreciate how nice everyone is. They work hard and are always helpful! Thank you!
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January 2023 by Taft B.
Just be prepared that there's NEVER any carts or baskets to use at the location. So frustrating. It's close to me but the worst King Soopers I've ever seen:( if you can go elsewhere I'd recommend it.
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January 2023 by Tyler D.
I went to this location tonight, 1/11 at about 7:15 PM MST as I usually do. This is my local king Soopers and one of my go-to's when I am accepting instacart deliveries to shop/deliver.Before grabbing food I decided to sit down and use the bathroom real quick. Seconds after I sat down I was verbally berated, degraded by a team member at this king Soopers, and told to leave the restroom immediately. I asked why/tried to explain I'm just trying to use the bathroom. The team member repeatedly shouted at me accusing me of smoking fentanyl, drug use, cursing at me, etc. I tried over and over to explain I'm not doing drugs and simply trying to use the bathroom. Moments later he returned with security guards ordering me to leave the bathroom immediately.I was forced to get up and leave in the middle of a bowel movement!!!!Once I exited the bathroom the security guards took a look at me and realized that I was not some homeless drug addict smoking in the bathroom. They apologized to me shortly afterward, but I have never felt so humiliated / degraded / made a fool of / and upset in public. I cannot believe my local kings Soopers would treat me or ANYONE with such disrespect.I'm disgusted with the behavior by the security guards as well as whoever barged into bathroom tonight. I can assure you without a doubt I am never coming to this store again as long as I live. Nothing screams "we have no idea how to run our store" more than yelling at random people and forcing them to leave, hoping it sticks.I hope the manager feels ashamed about this stores actions tonight and I will be telling of/complaining to just about anyone at Kroger and here in Denver about how you treat people.
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November 2022 by matt d
They don’t pickup the phone. I called multiple times, it would ring. You’d hear someone pickup the phone and then immediately put you back on hold without saying anything. After 10 mins of this I gave up.
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November 2022 by Matt deCourcelle
They don’t pickup the phone. I called multiple times, it would ring. You’d hear someone pickup the phone and then immediately put you back on hold without saying anything. After 10 mins of this I gave up.
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November 2022 by Collin W.
Do not, under any circumstance, go to the deli in this Kings. The older man that works behind the counter is quite possibly one of the most miserable people I've ever encountered. Never mind the half hour wait, this person will give you the wrong items, and proceed to blame it on you, and refuse service/try to remedy the situation.Apparently this is known to managers and staff at the location, so I wouldn't even bother notifying anyone. Just do yourself a favor and go to any other deli nearby. It will be a much better experience, and you'll actually receive what you ordered.
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October 2022 by Tiffany A.
I would never recommend shopping at this location. Today 6:40 pm the head Clerk Will was very aggressive with me and tried to keep me trapped in the store. He also scratched me by trying to snatch a receipt from out of my hand after his cashier handed me the receipt. I asked him to stay out of my personal space and he kept inching closer. He was definitely abusing his power as head clerk today. I have never had suck an ugly experience at a Kroger store. I even called the authorities. I am very upset and embarrassed by him calling me a thief while screaming at the the top of his lungs. He also yelled for security. I have never been so embarrassed and frightened. Where I was scratched at is also burning pretty bad. I feel if I didn't have my husband near I don't know how far will would have gone. He was a very disgruntled worker. The cashier even apologized on his behalf for his overly aggressive attitude.
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May 2022 by April Slinkard
Definitely the worst customer service over the phone. They pick up the phone and automatically put you on hold & I’ve stayed on hold for 15 minutes before speaking to someone.I can’t fault the people working there, the business should have two people sitting in an office answering phones and let the pharmacist and techs focus on in person service and doing their jobs quickly and precisely.
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April 2022 by Andrew J Jones
They are okay when the medication is in stock. Slow to fill the script, but that's what happens when you're understaffed in an urban location. My reservations are (a) they don't answer the phones, and (b) when the medication is out of stock (often), they just cancel or postpone by weeks the prescription without notification.
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December 2021 by Steven S.
I tried their online ordering and delivery platform yesterday. I wish I hadn't. The website listed several items as out of stock that I have never seen out of stock at this location. Figuring I'd do without those items until next grocery run, I continued. The online platform requires registration with a third party App, Instacart (not mentioned until you go to check out). Not a huge deal, since I've used Instacart in the past with ease, but updates to the app made it almost unusable. And high error rates ultimately led me to abandon Instacart. Unfortunately, the downward trajectory of Instacart was continued by King Soopers. Over $20 worth of groceries were missing from my delivery. It wasn't easy to find where to report this on the King Soopers website. When I reached out to a live chat agent, the agent, after spending 5 minutes to review my receipt and the items missing, offered me a $20 store credit... as a solution to missing over $20 plus tax, not to mention a $10 delivery fee I paid and would now still need to go to a store to buy the missing items. I mentioned the missing groceries were more than $20 and was offered $25 in store credit. Before I could respond or agree to that offer, the agent disconnected from live chat. I waited for 27 minutes to be reconnected to someone in live chat only to be serviced by the same agent. By this time, I had decided store credit was not acceptable, since I don't plan on returning to King Soopers any time soon, so I asked for my card to be refunded. Thankfully, the agent was able to oblige. All told, it took about an hour to find and contact customer service and receive a promise of a refund for items that were paid for but not delivered. And I still had to go to Safeway to buy the things King Soopers lost. The wait time and eventual response from the same agent suggest to me that the company has decided not to invest in digital customer service for their digital services. Bad online platform, inaccurate inventory systems, poor customer service. Do yourself a favor and order online from a different company.
